Tablets

iPad, Android, Kindle, or Windows tablets.

How can I sync Outlook to my iPad and iPhone?

Microsoft Outlook for iOS

Episode 1309

Brian from Long Beach, CA

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

How can I get my Nexus 9 to reboot?

Google Nexus 9

Episode 1306

Richard from Sonoma, CA

Richard has a Google Nexus 9 and signed up for the beta program for Google N, but he can't get past Google. Has be bricked it? Leo says no, he can't really brick it that way. Leo says to go into recovery mode and back out of it. He'll also have to wipe his data and cache. Richard will have to download the drivers, do an ADB, and then download and install the Nexus 9 image. He can also try reinstalling the N Dev again, since maybe it was a bad download.

How can i control my iPad Pro remotely?

Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control

Episode 1300

Paul from Pittsburgh, PA

Paul uses the iPad Pro for presentations and wants to have a remote to control his Powerpoint presentation. Leo says that if he has an iPhone or Apple Watch, he can use it to sync to the iPad remotely.

Another option is a Bluetooth clicker that supports Powerpoint. He could also just make the move to Keynote. Doctor Mom uses a Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control.

How can I use a found iPad?

Apple iPad Pro

Episode 1295

Jonathan from Durango, CO

Jonathan knows someone who lost an iPad in the snow and found it months later. It actually turned on! Leo says Jonathan is incredibly lucky. Leo says to make sure it's fully dried out before turning it on again. He should stick it in a bowl of rice and let it sit for a week. This will draw out all the moisture. There may also be corrosion.

Why can't I find my downloaded files on my Android tablet?

Episode 1291

Paul from Corona, CA

Paul has updated to Android Kit Kat 4.4.2 on his tablet, but now he can't see any files that he's downloaded. Leo says it's likely that Paul is just looking in the wrong place and that he's actually downloaded his files and just can't see them. There are a few download files in Android, one for apps and one on your SD card. That's why Android has gotten rid of the SD card option. It's confusing. A third party file manager like Astro File Manager or ES File Manager will show you what you're looking for.

Should I buy a new iPad?

Apple iPad Pro Family

Episode 1287

Cricket from Santa Barbara, CA

Cricket has an old iPad and wants to know if she needs to upgrade to a new one or if she can upgrade to iOS 8. Leo says that everything from the iPad 2 and newer can run iOS 8 and it should run fine. Should she buy a new one though? Leo says not really. Apple is having issues selling iPads now because people just don't feel it necessary to buy a new one once they buy one. Sure, she can get a new one if she wants, but she doesn't need to. She should just go into settings and tap on Software Update.

Why am I getting flashes of vertical lines on my Android tablet?

Episode 1285

John from San Diego, CA

John is experiencing a brief flash of vertical lines against a white background on his Android tablet. He's swapped out the tablets more than once and wonders if this is a hardware issue or software issue. Leo says that since John is putting the same apps on the tablets, no matter which model he tries, that points to an app or software issue. Leo suspects that the tablet is making a quick adjustment in the video mode as it does in the app. It could be normal since it goes from tablet to tablet. The common denominator is the user, so that's where he can focus his troubleshooting efforts.