iPad, Android, Kindle, or Windows tablets.
Fern is only getting audio from YouTube videos, but the actual video is just colored lines. Leo would try going to youtube.com/html5 in her browser on the Android tablet. She should make sure YouTube isn't trying to send her Flash video content. Leo also suggests getting the YouTube app from the Google Play store. If she still can't see videos with it, she should take it back to Verizon, where she got it.
George has an iPad and he keeps getting notified to upgrade to iOS 9.3.1. He keeps installing it, and it still asks him to upgrade it. Leo says that if he's not experiencing his iPad freezing up, then it really isn't as crucial to install it. But if he wants to do it, he should turn off the iPad completely and then turn it back on and install it. If that doesn't work, then Leo says that a visit to an Apple genius may be in his future.
Ruben wants to get an Amazon Kindle Fire tablet. Leo says they're great and everyone at the Brickhouse bought one. Can't beat the price at $50. It's not a powerhouse though, processor wise. But it will run games that run on mobile phones. The screen isn't as good either, and it only has 8GB of storage. But it's worth it.
Burt plugged in his iPad to update it and it has been verifying the update for hours and can't be opened. Leo says the update probably failed and he can do a hard reset. Burt should press the on/off switch and the home button together and hold it down. Then it will boot up and load the current OS. Then he can try again.
Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.
Tom needs to replace his MacBook and iPad with newer models and he's not sure he needs to replace both. Leo says it's a good idea to wait because Apple will be announcing new Skylake models soon. One thought though is that the new 12" MacBook would give him the portability of the iPad and the functionality of a MacBook. And it has a gorgeous Retina screen. But it's that Type-C connector that people don't like.
Mel's wife is having issues with her Kindle Paperwhite and she wants a new reader. Should he get her a tablet? Leo says he can, but remember that the Kindle Paperwhite is easier to read on than a tablet. But they're limited in what they can do and sales have plummeted on Kindles since the iPad came out. Leo says that Amazon updated the Kindle Paperwhite recently, so Mel may want to get that. But Leo recommends getting her the iPad Mini. Then she gets the best of both worlds.
Jim bought a new Microsoft Surface Pro 4 and he only gets a few hours of battery life. Leo says that Microsoft is sorely aware of the issues and is promising to push out an update to patch it. The issue is the new Intel Skylake processor that Microsoft says has an issue with power management. Leo says it will get better.
Bobbie has ripped all her CDs and is trying to sync them to her iPad, but they won't sync. Leo says it's likely that her iPad is full and just can't take anymore data. Leo says she can manually manage her iTunes music, or she can use playlists. That way she can replace her playlists as needed. She can also use iTunes Match, which for $25 a year, will enable her to stream music from the cloud. She could also get a device that supports Bluetooth or AirPlay. Then she can stream to her home theater or Bose system.
Mike has an iPhone 5C using iBooks and he finds it hard to read. He's also a Windows user. What tablet should be buy? Leo says if Mike is used to Windows then he recommends the Windows Surface 3 or Surface Book. The Surface Book is a bit more expensive, but he can detach the keyboard and use it as a tablet.