Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

How can I transfer everything from Windows 8 to Windows 10?

Episode 1423

Gary from Florida
Windows 10 Start Menu

Gary got Windows 10 and didn't like it, so he downgraded to Windows 8.1. If he buys another computer, can he use the image ID of Windows 8 on it? Leo says he really won't want to do that. Ultimately, he'll have to go to Windows 10 and it's pretty much the same, anyway. It sounds to Leo like Gary didn't have his Windows 10 machine properly set up and he couldn't find anything he needed. Microsoft used to have a free utility called Easy Transfer Wizard, but they've killed it and now he would have to buy one from Laplink.

How can I get rid of an app I don't want?

Episode 1422

Dave from Ridgecrest, CA
Should I Remove It

Dave is running an old computer on XP and Verizon conned him into installing their "in home agent," which was a home dialer. Now he can't get rid of all of it. Leo says that software was unnecessary. Back in the early days of DSL, Verizon made that required and it's some of the worst software ever. Leo recommends, which they promise can remove that software automatically. Leo says that he's never used it, but it looks to be an automatic removal tool that can do the job.

Why doesn't text in Word work properly via remote desktop?

Episode 1421

David from Pleasanton, CA

David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.

How can I convert line drawings into image files?

Episode 1420

Pam from Realto, CA

Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.

Why can't I reinstall Windows onto my PC?

Episode 1420

Mike from California

Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.