Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Kevin is having issues with his files and folders disappearing in Windows 10. Leo says that obviously that's not supposed to happen. It's easy to accidentally drag a file or folder somewhere without knowing it. He should use the search feature to try and find it again. He should also look in the trash can. If he can't find it there, then it could be a failing hard drive or malware. Some malware will do this. He can run a scan on his computer by pressing Windows Key + CMD and type "MRT" for the malicious software removal tool. Then he should run a full scan.
Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.
David got some iZotope software from the LAPostProduction Users group for restoring audio and he needs to upgrade it. Is there an alternative that isn't so expensive? Leo says that iZotope is the standard and it comes with free plugins, but the freebies are usually very limited. VST is the standard for the plugins they use, so if he can find some VST plugins, and there are thousands of them, he can use those.
Kathy says she bought a new computer with McAfee antivirus, and it wants her to activate it. Should she? Leo says no way. McAfee is commonly referred to as bloatware and it's essentially advertising on her PC. Kathy will want to go into Control Panel > Apps and Features, and uninstall any program she doesn't want. The problem, though, is that many AVS programs like McAfee are difficult to uninstall completely. She may need to get an uninstaller from McAfee to get rid of it all. There already is an antivirus program built into Windows called Defender, and it's a solid program.
Frank wants to timestamp PDF blueprints that he prints up, and he wants to be able to print them in order by group number and file name. He's created a database in excel to do this and then created a batch file. Leo says this is how programmers are born, by creating scripts and macros to streamline the workflow. Leo also says that a database program would be easier and can be done automatically. It would also allow him to create the PDF from the database and when he makes changes, the PDFs will be updated automatically.
Scott is having trouble reading old word files in Microsoft Word. What happened? Leo says that there's a "Trust" option that he can turn off in the file menu under Options > Trust Center.
George bought a computer that had Photoshop and Illustrator on it and the software disappeared during an update. Leo says that if he bought a computer that had an illegal copy on it, he would expect Adobe to notice that there's a pirated copy when he used it. If he can get the serial number, he can then reinstall it with the proper number. Leo also suggests that he try using Affinity Photo instead.
Steven has a large vinyl record collection and he wants to digitize it. He bought a Behringer U-Phono USB interface to connect to his turntable so he can do it. What software should he use? Audacity? Leo says it's popular because it's free, but it's not the easiest app to use when digitizing a lot of records. Leo recommends a more automated option. DBPowerAmp is a good option, but there's also RipVinyl for $10.
Cameron has a 2010 MacBook Pro with OS X 10.5. Can he use High Sierra? Leo says that Cameron should be able to. Frankly, Leo's not impressed with the latest batch of Macs. So using his older MacBook Pro is a good idea. Apple won't let him install it if it doesn't support it. Leo would also recommend getting an SSD to speed up his computer. It's a very easy upgrade and it speeds it up a lot. He can find an SSD for it at MacSales.com.