Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why doesn't text in Word work properly via remote desktop?

Episode 1421

David from Pleasanton, CA
https://www.microsoft.com/en-us/store/d/word-2016/cfq7ttc0k5d7

David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.

How can I convert line drawings into image files?

Episode 1420

Pam from Realto, CA
https://commons.wikimedia.org/wiki/File:Adobe_Illustrator_CC_icon.svg

Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.

Why can't I reinstall Windows onto my PC?

Episode 1420

Mike from California
https://commons.wikimedia.org/wiki/File:Windows_10_logo.png

Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.

How can I reset my browser?

Joe from Knoxville, TN

Episode 1419

Joe uses Internet Explorer 11 for his surfing because of work, and he's having issues when trying to download an image. He gets tabs that popup when he hovers over the pictures. What is that? Leo says that's likely because of an extension and Leo recommends resetting his browser, which will remove all extensions.

The chatroom says that Internet Explorer has a display accelerator button on the selection menu that could be causing it. Leo advises going into Internet Options, then the Advanced tab. Then he should look at the browsing extensions and uncheck the ones he doesn't want.

How can I find out what is using up all my hard drive space?

Episode 1418

Gene from Pasadena, CA
WinDirStat

Gene is running out of space on his hard drive and he doesn't understand why. Leo recommends WindirStat. It will show him what is using up all that space, then he can delete it. He can also clean out his temporary files and downloads, clear his internet cache, etc. He can also uninstall programs he doesn't use all that often.

Can I reinstall Windows Vista on an old computer?

Episode 1418

Bruce from Carlsbad, CA
Windows 7

Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.