Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Dale has been having trouble with Windows 10, and now he has the media creator tool to reinstall it. But he needs to change the BIOS so that it will boot to the thumb drive. How does he do it? Leo says it's different with every motherboard. It could be ESC, Delete, F1, F11, or F7. It varies. The chatroom says F12.
Charles would like to create a dual boot system on his laptop with Windows and Ubuntu Linux. How can he do that? Leo says that running Linux on his computer is a great journey and it has become a lot easier to create a dual boot system with Ubuntu. All he needs to do is download the installer to a USB key and then boot to it. Then it will walk him through creating the dual boot portion. Then when he boots up every day, the GRUB boot manager will ask him which OS he wants to load.
Max wants to know if there's a way to reset an account on macOS without destroying the data. Leo says he can delete an account without erasing the data and then recreate it. That should clean everything out. He'll have to be an administrator, and he'll have to make sure he doesn't check the box to delete the data.
He can also reset the password to recover the account.
Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.
Micah has been frustrated with Skype making unwanted changes and he eventually just gave up and chose to use Google Hangouts instead. Leo says that the sad thing about Microsoft buying Skype is that they continue to dumb it down to make it "easier" to use. But it gets frustrating because it doesn't always help when it comes to sound quality for recording.
Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.
Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.
John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.
Terry has a MacBook Air, running Parallels so he can dual boot into Windows. After he upgraded to Windows 10, however, he had to upgrade Parallels and it trashed the drive. So he rebooted and reinstalled everything, and now Parallels wants him to pay for it again. Leo says that somewhere on the drive was a hidden file, perhaps in the application support folder, that has his registration data. So if he formatted the hard drive, Terry lost that data. Leo also says he'll have to reinstall Windows 7 again after installing Parallels.
Leo says he'll need the Windows Media Creation Tool. He can start over and tell the Windows installer to use an external drive as its temporary drive. It's supposed to work.