Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Is WhatsApp secure?

WhatsApp

Episode 1516

Patrick from Palo Alto, CA

Patrick uses WhatsApp, but he's concerned about security on his phone. Leo says that the danger isn't that the app will be malicious. It's a safe app if he gets it from the Google Play or iOS App stores. But it is owned by Facebook, and they will use his data for advertising. It isn't using personal details, but some details such as search data, likes, and keywords.

Patrick is also worried that his old iPad isn't being updated anymore. Leo says that while he won't get the most recent iOS, the security updates will continue. Nothing to worry about there.

Can I roll back my Windows update?

Microsoft Windows 10 Start Menu

Episode 1516

David from Wichita Falls, TX

David just got the latest Windows 1803 update, and broke several of his apps. Is there a way he can roll back to use them? Leo says that he won't want to roll back. It's too important for the security. If it is the 1803 update, that's not as important as the security updates because it's a feature update. So he can roll it back if he wants and defer it for up to a year. Sooner or later, though, Microsoft is going to force that update upon him.

What happened to my Outlook address book?

Microsoft Outlook logo

Episode 1514

Maurice from Clairmont, CA

Maurice's Outlook contacts disappeared and now he can't send group emails. Leo says there could be a few things happening. Outlook's autocomplete is constantly looking at the contacts, and if it's missing, then it can't read them. If it's intact, then it should come out, including his group list. Carbonite will backup his data, but if the link between his contacts and the group list is broken, then that could be part of the problem. He should try and verify that his address book is there. If the address book is gone, then there is the problem. If the list is there, then he can back it up.

Do I need to do a clean install of Windows 10?

Windows 10 Start Menu

Episode 1512

Mark from Lake Havasu, AZ

Mark is upgrading his Windows 7 laptop to Windows 10. Can he just upgrade or should he do a clean install? Leo says that he still prefers a clean install, but the truth is that the recent Windows 10 update makes clean installs unnecessary. He should still back up, though, just in case. But then he can go ahead and upgrade it. If there's problems, then he can resort to the clean install.

Why am I getting a black screen on Windows?

Episode 1512

Daryl from Orange, CA

Daryl is running Windows 8.1, but after a so-called critical update, he gets a black screen. Leo says that sometimes an update can break something, and it sounds like it may be an incompatible video driver. First thing to do is to boot into Safe Mode. Then, if his screen comes up, that indicates a driver issue. Daryl should go to the video card manufacturer's website and download the latest video driver.

How can I do voice dictation on my Mac?

Microphone

Episode 1510

Tracy from Los Angeles, CA

Tracy wants to know how her husband can do voice dictation on his Mac. Leo says to go to the System Preferences pane for keyboard settings and enable voice dictation on the Dictation tab. Then he can tap the function key twice on his iMac, and that will trigger voice dictation. It's pretty accurate. It won't be perfect, but it'll be 80% there. He can even do voice editing.

Why can't I use my older programs with macOS High Sierra?

Final Cut Pro X

Episode 1509

Foster from Covina, CA

Foster upgraded to macOS High Sierra and now his Final Cut Pro 7 video editing program won't work. Why is Apple allowed to break people's apps and force them to pay for new versions? Leo says that sometimes when upgrading to a new OS, it has to leave apps behind, especially 32 bit apps. Apple would have done better to warn customers that it could happen. Leo says that most apps can be updated to work again, though, so he should go to his software websites and get the latest version. If it doesn't work after that, then it's been left behind.