Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why can't I use the arrow keys to select Google results?

Episode 1440

Chris from Sherman Oaks, CA
Number pad on keyboard

When Chris searches for something, he wants to be able to just use the arrow keys to select results, but it won't let him do that. Leo says that's the CSS. He can provide his own style sheet that would include this if he wants, but in order to do that he'd have to learn the syntax of CSS. If he searches for this problem and "CSS," there's probably somebody who has written his or her own style sheet. Then he can just download that and change the settings to use his instead. This could be helpful to someone who can't use a mouse.

Why can't I remove Norton?

Dean from Thousand Oaks, CA

Episode 1441

Dean installed Norton but he's having trouble with it. Leo says that Windows 10 has Defender built in and it's probably running. Antivirus software won't work well when there's more than one antivirus installed. So Dean should remove the Norton one with the Norton Remove tool. If he has trouble using the removal tool, he should run in Safe Mode with Networking. That will prevent additional drivers from loading and should make it easier to remove it. He should also make sure he uses the right removal tool. Norton has several different ones depending on the utility it is.

How do I manage large PDFs?

Episode 1439

Bunny from Land O' Lakes, FL
PDF

Bunny's daughter is an engineer who got a new laptop for work. She's having issues reading and creating PDFs for her job. She gets options for various paper sizes except the standard size used by architects. How can she create those? Leo says that may be a custom size that she'll need to purchase in order to use it. Leo advises trying other PDF software like Bluebeam and PrimoPDF. There's quite a few.

Why don't my apps run after a Windows 10 update?

Episode 1438

Dave from Wichita Falls, TX
Microsoft Windows 10

Dave had a problem with a Windows update and he realized that if he deleted another program that Roxio installed, then it worked just fine. But now several programs he relies upon don't work. Leo says that it could be a problem with apps that are 32-bit, though Windows 10 still supports them. Microsoft may have killed off third-party 32-bit support. There is a program compatibility troubleshooter in Windows 10 Control Panel. It could walk him through how to run his app in compatibility mode.

Can I clone my hard drive to an SSD?

Episode 1437

Larry from Petaluma, CA
SSD

Larry's desktop runs Windows 10 and he's planning on putting an SSD in. How does he clone his spinning drive? Leo says that most hard drives have cloning software included that he can download and run. He'll want to make sure it's a sector-by-sector copy. Then Leo recommends keeping the spinning drive as his data drive. Disc 0 will be his "C" drive. Disc 1 is the second partition. He can clone both partitions at once. Then he'll have the partitions kept in place as well.

Can I use a Windows app on my iPhone?

Episode 1436

Galen from Wichita, KS
Windows 10

Galen has a customer who wants to be able to do estimates on his phone. Can he convert the program he's written to iOS? Leo says that writing a program to be portable is definitely doable, but to do it for Windows 10 is different than iOS processors. So he can't just convert it. On the other hand, we're moving in a direction that will allow him to do just that. How about a web interface? That can always be accessed from any mobile device. That would be his best bet.

Why can't I update Windows 10?

Episode 1436

David from Texas
Windows 10

David wants to know if he has the latest Windows update. Leo says that the Windows 10 Fall Creators update is the latest — vs. 1709. David also says that while updating, he runs into a problem and has to manually remove the update, downgrade, and backup his PC. He can't delete the Fall Creators update. Leo says that the problem is that there's 32 bit software that is blocking the update. The Fall Creator's update won't work with anything 32 bit. It's odd that Microsoft enabled it.