Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why won't my computer turn off?

Episode 1482

Arnie from San Fernando, CA
Process Explorer

Arnie gets constant updates on Windows 10, but the last one won't let him shut down the computer. It starts to shut down, the screen goes black, but the computer won't turn off. Leo says it's a failure of Windows update, where it stops the shut down process until all programs are closed out. Many services are running in the background and they have to shut down before the computer turns off. If there's a bad process that won't stop, it causes the computer to stay on, crashing the computer. It's very common. To diagnose it, Arnie should look in Task Manager and see what's running.

How can I transfer my old programs?

Episode 1481

Don from Southern California
Laplink PC Mover

Don has a new hard drive and wants to know how he can move his programs over to the new drive. Leo says there really isn't a way to do it other than simply reinstalling the programs. Microsoft's installation of software is all over the place and as such, it's difficult to backup a program and recover it to another hard drive. There are some application movers out there, but Leo isn't confident that work well. Funduc makes one, but his best bet is probably Laplink.

How can I translate a foreign language in real time?

Episode 1479

Marta from California
translate.google.com

Marta's father in law speaks Swedish and wants to know how she can translate it. Leo says that some smartphone apps can translate in real time. Google Translate and Microsoft Translator could work. But one will need an internet connection to perform those translations. The chatroom says that ILI Offline Translator works for $190. Unfortunately, it's only in Japan and China.

The chatroom says that if you look in the settings of Google Translate, you can download offsite translation files, so that should make it faster.

Why can't I upgrade to macOS High Sierra?

Episode 1477

Bob from Danville, CA
macOS High Sierra on MacBook Pro

Bob has a 2011 MacBook Pro with an SSD. Now he's trying to upgrade to macOS High Sierra and he's having issues. Leo says that it's looking for the original drive, and since Bob installed it as a secondary drive, it keeps looking to install on the first drive. The simple solution is to swap his drives and put the SSD as the main drive, and the other drive as his second hard drive.

How can I authenticate an old version of Windows?

Episode 1477

Ed from Santa Maria, CA
Windows 7

Ed had to reinstall an old version of Windows and when he tried to authenticate it, it won't let him verify with a serial number. Leo says that's probably because Microsoft has discontinued the authentication server and turned it off. So he can't activate it, and it will expire in 30 days. There's probably a workaround though if he does a Google search. Microsoft really should keep it running for people like Ed. He may be able to call them and get it authenticated, but it may just be time to move on.

How can I reset my Windows 10 password?

Episode 1476

Steve from Radondo Beach, CA
PCunlocker

Steve forgot the password on his all-in-one Windows 10 machine. Leo says that can be a serious problem in Windows 10. But since Steve used his Microsoft account to log in, he can change the Microsoft password and he should be able to make it work. Microsoft also has a utility called MSDaRT, which has a feature called Locksmith Wizard that will reset his Windows 10 password. Third party utilities include PC Unlocker.

Driver of Fatal Tesla Crash was Using Autopilot Mode

Episode 1475

Tesla Model X

The driver of the Tesla Model X that crashed on March 23rd did have the autopilot mode engaged. This comes after Uber's deadly crash with a pedestrian, where it has been determined that the self-driving car had not been operating safely. Tesla responded that the driver should have put his hands on the wheel to intervene. Strange curves and barriers can cause problems for the autopilot mode. It's important that any safety driver stay alert when the car is in self-driving mode.