Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Can I still upgrade to Windows 10 for free?

Episode 1577

Eddie from California

Eddie would like to update his Windows 8 laptop to Windows 10. Is it still available for free? Leo says no, but he's heard that others have been able to install Windows 10 with their Windows 8 key. So it's worth a try. You should be able to. Here's a great article on all the ways you can still get Windows 10 for FREE - https://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/

How can I prevent duplicate files while backing up?

Episode 1576

Jim from Maryland

Jim found a duplicate files on a backup hard drive and wants to know how he can find other duplicates. Is there an app for that? Leo says that a program that can prevent duplications when backing up is SuperDuper by Shirt Pocket Software. You can set it up to mirror your internal drive and then, if your internal drive dies, you an boot up from teh external drive. Very handy. To find Dupes, Gemini Duplicate File Finder will do the job. It's free to try for the Mac, $20 to buy. But you want to be sure they're looking inside the file to verify it's a duplicate. Gemini idoes that. 

Where are the Attachments on my Emails?

Outlook

Episode 1572

Perry from Glendale, California

Perry uses Outlook and he doesn't get attachments. Plus Outlook keeps freezing. Leo says that he can go into the settings and enable "include attachments", but it's turned off by default for security reasons. As for the freezing, Outlook saves data in a PST file and sometimes it gets corrupted. When it does, it can cause Outlook to freeze. Run SCAN PST to fix it. But Leo says that Outlook is a bag of hurt and another email program would be much easier to deal with.

Will Windows 7 stop working next year?

Windows 7

Episode 1569

Ron from Laguna Nigel, CA

Ron hears that he won't be able to use Windows 7 after 2020. Does that mean he can't use his computer? Leo says no. The so-called "end of life" phase, Microsoft won't be updating the operating system with security patches. So he uses it at his own risk online. But if there's something really bad, Microsoft usually puts out a fix. And Leo has a hunch that the 2020 end of life date will be extended.

Leo also says most infections come from out-of-date browsers. So keep the browsers updated. Practice safe online computing. Update the AVS.

How can I get my money back from Microsoft?

Office 365

Episode 1567

Karen from California

Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that she can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. She can also tell them she wants a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want.

Can I downgrade to Windows 7?

 Windows 7

Episode 1567

Tom from Carson, CA

Tom wants to know if he can downgrade to Windows 7 from Windows 10 without it upgrading automatically. Leo says that after 30-60 days, that ability has been lost. It makes it really hard to roll back unless he decides in that time frame. The only option is to make a Windows 7 Image and keep going back to it.
Tom was going to buy the Motorola Moto G6, but the G7 came out. That caused the price of the G6 drop by $50. Is it worth buying the G7? Leo likes them. So will there be a huge difference? Not really. There's no need to wait for the G7 to be shipped.

How can I create a dual boot computer with Windows and Mac?

Episode 1566

Ray from Swansea, MA

Ray wants to know if you can dual boot a Windows machine with Apple OS X. Leo says no. You can go the other way around and boot up to Windows 10 using boot camp, but you can't make a Windows machine run OS X unless you do a "hackintosh" setup, which is a direct violation of Apple's terms of service. Plus, Apple won't sell you a copy of OS X without a computer.