Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

How can I run Linux and Windows on my computer?

Charles from Colton, CA

Episode 1506

Charles would like to create a dual boot system on his laptop with Windows and Ubuntu Linux. How can he do that? Leo says that running Linux on your computer is a great journey and it's become a lot easier to create a dual boot system with Ubuntu. All you need to do is download the installer to a USB key and then bot to it. Then, it will walk you through creating the dual boot portion. And then when you boot up every day, the Grubs boot manager will ask you which OS do you want to load.

Can I reset my user account on my Mac?

Episode 1504

Max from Gardena, CA
macOS

Max wants to know if there's a way to reset an account on macOS without destroying the data. Leo says he can delete an account without erasing the data and then recreate it. That should clean everything out. He'll have to be an administrator, and he'll have to make sure he doesn't check the box to delete the data.

Here's a Knowledge Base article from Apple on how to do it from support.apple.com.

He can also reset the password to recover the account.

Why doesn't Windows 10 work after updating?

Episode 1502

Dale from Redondo Beach, CA
Microsoft Windows 10

Dale updated to Windows 10, but when the January update came out, he ran into a lot of issues. Should he go back to Windows 7? Leo says no. That's not the answer. Lately, there have been issues with updates coming from Microsoft, and it's not unusual for some computers to have issues with large updates. A simple fix is to start fresh with Windows 10. Dale should back up his data, then format the hard drive and reinstall Windows. He should first go to Microsoft and download the Media Creation Tool. Then he can put that on a USB key and plug it in.

Why do I have to keep inputting my Windows Password?

Episode 1502

Sam from Los Angeles, CA
Microsoft Windows 10

Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.

Why can't I access Google from the Chrome browser anymore?

Episode 1499

Anna from Laguna Hills, CA
Google Chrome

Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.

Is my Windows 10 PC up to date?

Episode 1500

John from Encinitas, CA
Windows 10

John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.

Why do I have to pay for Parallels again after updating to Windows 10?

Episode 1499

Terry from Amarillo, TX
Parallels for Mac

Terry has a MacBook Air, running Parallels so he can dual boot into Windows. After he upgraded to Windows 10, however, he had to upgrade Parallels and it trashed the drive. So he rebooted and reinstalled everything, and now Parallels wants him to pay for it again. Leo says that somewhere on the drive was a hidden file, perhaps in the application support folder, that has his registration data. So if he formatted the hard drive, Terry lost that data. Leo also says he'll have to reinstall Windows 7 again after installing Parallels.