Malware, viruses, hacks, and anything else that may compromise your identity online, computer, or digital device.
Security and Privacy
Brian is wondering if he can prevent third-party apps from seeing his contacts list on his phone. Leo says it's very common for apps like Snapchat, Twitter, Facebook, Instagram and more to suggest inviting friends from your contacts list. They have to ask permission to get to this list, though. These apps upload the contacts list to their servers so it can alert you that someone new has joined that app. Leo says that absolutely is a privacy breach.
Antonio signed up for Google Docs and he's been offered Norton to protect his files. Leo says he hates antivirus, and Norton is one of the worst. Leo recommends staying with Microsoft's Defender and keep it updated. At the end of the day, it's his behavior online that will be the last line of defense. So, here are a few things he can do to protect himself online:
Mike wants to wipe a hybrid SSD using Darik's Boot and Nuke (DBAN). Is that a good idea? Leo says that SSDs are written to differently than spinning drives, and it also uses a technique called "wear leveling," which writes sectors randomly. This makes it difficult to fully and securely wipe a drive to prevent it from being recovered. He can do it to erase a drive, but it won't really remove the data. That's why Leo recommends encryption. Using BitLocker on Windows, or some other technique to secure data with encryption.
Irwin is concerned that the Spectre bug fix will slow down his computer. Leo says it's possible, but it's unlikely to have a noticeable impact on a modern machine. Experts say the bug fix will greatly affect slower, older machines. A newer machine will get the least performance hit. He should just make sure to update his AVS and all of his drivers.
VMware or really heavy applications are where the performance hit will most likely be affected.
Mike's Coinbase Bitcoin wallet has a corrupted IP address to it and he's worried his wallet has been hacked. Leo says he can't have two IP addresses on an account. Leo says that the ISP may be at fault here and Mike should log into his Coinbase wallet and make a screenshot of the error messages. Then he should contact his ISP and show them the evidence. They need to fix it. Leo also says he should change his Coinbase password just in case. It's possible something nefarious is afoot.
Travis is having trouble getting the Windows update that will fix the Meltdown/Spectre exploit. Leo says he should make sure to update his antivirus first, because the fix will break the AVS and crash the machine, forcing a reinstall of the OS. He may also need to do a BIOS update. In fact, the entire machine may need to be updated to prevent the Windows OS update from breaking the machine.
Ivan wants to know what he's giving away when he logs into a site using his Facebook ID. Leo says that's called Single Sign-on, which makes it easier to sign in. Many services, including Google and Twitter also offer it as a convenience. It's a user verification system that doesn't require him to create an account, nor does it give them access to his account. But it gives Facebook, Google, and Twitter access to more information about where he visits. It's safe to use it, but if he's concerned, he can create a dummy account that he'll only use for that purpose.
Jeff is getting strange random key strokes appearing in his browser bar. Leo says to try a different browser. Windows comes with both Edge and Internet Explorer. If it happens in both browsers, it could be a failing keyboard. Jeff should unplug his keyboard and try a new one. If he still has the issue, then it's a Windows problem, which could be malware or a browser hijack. He could try resetting his browser first. If that solves the problem, then he's fine. If not, then it may be that he'll need to reinstall Windows from a known good source.
Alan wants to know if an antivirus utility is any good anymore for malware. How about on a mobile device? Leo says that all too often, an antivirus leaves people more vulnerable because most malware is a zero day exploit. Antivirus can't stop users from themselves, either. All antivirus utilities have to hook themselves into the OS at a very low level and the virus can actually use that as a door to more exploits. So at the end of the day, an antivirus really is only of limited benefit.