Security and Privacy

Malware, viruses, hacks, and anything else that may compromise your identity online, computer, or digital device.

Why do I keep getting malware notices on Facebook?

Episode 1418

Myrna from Twin Peaks, CA
Facebook Headquarters

Myrna got locked out of Facebook when she had to reset her account due to malware. Leo says that's Facebook's latest technique for protecting the social network against malware. But like all antivirus utilities, there sometimes can be false positives that can trigger the lockdown. Myrna even ran her own scan with ESET. Leo says that's why he doesn't like antivirus software.

Was I hacked through Facebook?

Episode 1415

Myrna from Twin Peaks, CA
Facebook

Myrna got a notification that she needed to run special software in order to get back on Facebook. Leo says that chances are good that Myrna downloaded a virus. She has to be careful when responding to popups. They're usually "phishing" scams designed to get her to run a scan or download software. It's a red flag that they're going to break into her system and use it. Since Myrna fell for it, the only safe thing to do is back up her data, format the hard drive, and reinstall Windows from a known, good source.

FBI Has Been Pushing Companies to Not Use Kaspersky AVS

Episode 1415

The FBI has been contacting companies to tell them not to use Kaspersky AntiVirus Software because it represents a security threat, especially to power companies and other key industries vital to national security. Leo says it would have been better to just get the word out through the media and shows like the Tech Guy so that everyone could benefit from the warning. But truth be told, Leo isn't a fan of any antiVirus because it gives you a false sense of security. If you must use one, just use the one that comes with Windows. It's called Windows Defender and it does a good enough job.

How can I record a month's worth of security video?

Episode 1410

Mike from Fremont, CA
Swann Security Camera

Mike has a Swan surveillance camera with a hard drive recording option that archives for seven days before it loops around. He'd like to expand that to a month. Can he? Leo says he might be able to with a larger hard drive, but it may be specially locked down to prevent upgrading or hacking it to his liking. It largely depends on the DVR.

How can I get my gmail account back from a hacker?

Episode 1408

Clinton from Alberta, Canada
Code

Clinton's Google account was hacked, and the password recovery was changed to another email address. Leo says that's why Google and Leo recommends 2 Factor Authentication so that he would be contacted should a password change happen. He can also use a secondary email. Clinton can contact Google and they can perhaps get his account back by answering questions that only he would know about.

He should keep in mind that if he used this as a recovery email for other sites, they are vulnerable as well. So he'll have to get it back ASAP before more damage is done.

What should I do after my phone was stolen?

Episode 1408

Richard from Highland Park, CA
Apple iPhone 7 Plus

Richard's cell phone was stolen. Leo says that's usually a dumb crime because most often the phone simply can't be used anymore because they have kill switches in them. They also have the Find my iPhone option which allows the police to find them. But what about his data? Leo says that he can remote wipe the data, and if it's locked, it'll erase if the password is not properly inputted ten times. Most thieves don't really want the data, though, they want to sell the phone. But Richard should wipe the phone to be sure. For Google users, the data has been backed up to the Google account.