Any device that connects to the computer, such as a printer, scanner, monitor, keyboard or mouse.

Why can't I print in Word?

Stan from Colton, CA

Episode 1330

Stan can't print from Word, but he can print from everything else. Leo says that it sounds a bad install with Word. The only real solution to that is to uninstall and reinstall Word. There is a repair utility that comes with Word, so he could try that. If that doesn't work, then reinstalling is his best bet.

From the chatroom, there is a link to troubleshoot printing problems in word at

Can I use a laptop as a desktop?

Lorna from San Diego, CA

Episode 1325

Lorna wants to know if she can get a new laptop and use it as a desktop. Leo says yes. She can always plug it into a bigger monitor at home. She could also get a dock which will charge it and connect to a monitor and keyboard without having to connect cables. It's a great option. Dell makes a good one. Microsoft has one with the Surface Book laptop, but it's not cheap.

Why won't my printer print anything from my computer after a paper jam?

Anne from El Cajon, CA

Episode 1325

After a bad paper jam, Anne's computer won't print anything to her printer. She can print a test page from the printer itself, though. She went to "Devices and Printers" and saw a warning that there were problems detected with the Synaptics HID device. Leo says that's actually her trackpad. Then she had a warning message that said that "Windows has stopped this device because it has reported problems." This could be related to the Synaptics failure. Leo thinks she may have some hardware failure on the motherboard.

Vulnerability Found in Apple's macOS and iOS

Episode 1308

MacBook Air, iPhone, iPad

Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.

How can I pair a Bluetooth keyboard to my Amazon Fire TV?

Episode 1286

Marty from Santa Maria, CA
Amazon Fire TV

Marty bought an Amazon Fire TV and he wants to use a Bluetooth keyboard remote with it. It comes with a dongle that he needs to plug into the FireTV. Leo says that the Fire TV has bluetooth, so he may not need the dongle for it to work. He can just put both the keyboard and the Fire TV into pairing mode and they should pair. He'll know he's in pairing mode when the light goes from solid to blinking on each. One it pairs, it'll go solid again.

Why do wireless keyboards have battery corrosion after awhile?

Episode 1275

Scott from Springfield, PA
Apple wireless keyboard

Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.

How can I scan something with my Chromebook?

Wade from Minneapolis, MN

Episode 1275

Wade has a Chromebook and wants to know how he can scan with it. Leo says that the Epson All-In-One will scan to Google Drive. He can set up his Chromebook with Google CloudPrint and Google Drive, and then he can scan directly to it. Leo says that a Chromebook really is the answer for most people because they can store everything in the cloud and it's just simpler, more secure, and there really isn't anything you can't do with it.

(Disclaimer: Epson is a sponsor)

Is there a simplified keyboard that has big buttons?

Episode 1274

Rocko from Lancaster, CA
BigKeys LX

Rocko wants to know if there's a simpler keyboard for someone who has motor control issues or are vision challenged. Leo recommends going to Living Made Easy, which is a British company. He should also check a local independent living resource center as well, as they could help him out. Hypertec is a good company that offers larger button keyboards. Rocko should also check out Fry's and Walmart are known to carry large key keyboards as well.

Why can't I use Epson's Scan to the Cloud feature with my EcoTank Printer?

Christian from Tarzana, CA

Episode 1269

Christian bought the Epson EcoTank ET4550 printer and the ET2550 and he really likes the scan to cloud feature. But the problem is that that 2550 doesn't support it, even though it says it does. Leo says that the menu system may be different and it could be located in another place.

Leo also says to be sure he has an Epson Connect account set up. He should also update the firmware. He should check out this FAQ page on for more information.