Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why doesn't my phone support Wi-Fi calling?

OnePlus 6

Episode 1548

Milan from Ontario, CA

Milan has a OnePlus 6, but his carrier, AT&T, doesn't support voice-over Wi-Fi with it. Leo suggests a microcell, or femtocell, and tell them he's moving to another carrier if they don't give it to him. Another option is to use an app like WhatsApp or Google Voice to do it. According to the chatroom, it has to be an AT&T branded OS to support that feature.

Here's a list of the phones AT&T supports with that feature. (Thanks ScooterX)

Smartphone Sales Are in Decline

Episode 1548

In what could simply be a case of hitting a speed wall, the latest sales figures indicate that smartphone sales began a decline in 2017, with sales in the US declining for the first time in 2018. Market saturation is nearing 100%, and everyone who wants a smartphone has a smartphone. Phones are now like cars, which you don't really replace as often anymore, since the new phone won't be significantly better.

How can I turn off active noise cancellation in my Android phone?

Motorola Moto G (3rd gen)

Episode 1546

Joseph from Kalamazoo, MI

Joseph wants to know if there's any way to turn off active noise cancellation on his Motorola Moto. It is cancelling out his own voice! Leo says that under voice privacy, there is a voice cancellation feature. He can disable that. Motorola says it needs to be physically repaired in the phone. If that doesn't work, he can always put tape over the second mic.

Can I just put my SIM into my new Samsung Galaxy S9?

Samsung Galaxy S9

Episode 1545

Patrick from California

Patrick bought a Samsung Galaxy S9 at Best Buy for Black Friday. Can he just drop his SIM card in or does he have to get it activated? Leo says he should just be able to drop his existing SIM into it and get started. Leo says that the FCC doesn't like carrier locks if the carrier isn't subsidizing the phone. So all he'll have to do is call the carrier and ask them to unlock it, if he needs to. But if he's a Verizon customer, it shouldn't be locked at all, and since he's not switching carriers, it should work if it uses the same SIM.

How can I get my data to sync across all my iOS devices?

Apple keychain

Episode 1543

Corrine from Duarte, CA

Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.