Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I get access to my Apple ID?

Episode 1482

Jack from Maine
Apple ID

Jack is in the banking industry and he recently left his job. But when he did, he lost his Apple ID and they remote wiped his phone. Will he have trouble switching it over to a new Apple ID and will he lose all the apps, music, etc. that he bought? Leo says that Jack should be able to go to the Apple ID and change the email associated with it. They'll look for confirmation on the old email, though. He'll need to also log into the old Apple ID account and turn off Find My iPhone and back up to iCloud.

Why can't I get Samsung to replace my expanding battery?

Episode 1481

Ryan from Anaheim, CA
Samsung Galaxy S7

Ryan has been having trouble with his Samsung Galaxy phone. He keeps sending it in because of an expanding lithium ion battery and they keep returning it unfixed. Leo says that Samsung knows painfully well the dangers of expanding batteries. Since Ryan wasn't the original owner, Samsung exploited that loop hole because that indicated there was no warranty to extend. But he told Samsung he spoke to Leo and they offered a replacement, which is a good thing.

Do I need Samsung software to transfer my data from my phone?

Episode 1479

Tom from Riverside CA
samsung.com

Tom's Samsung Galaxy S4 is having issues connecting to his computer without KIES. Leo says he won't really need it, since he can go into the settings and select MTP or PTP mode. The former is for mass media and the latter is Photo transfer protocol. Also, he should check the autorun settings. The chatroom also suggests replacing his USB cable.

How can I translate a foreign language in real time?

Episode 1479

Marta from California
translate.google.com

Marta's father in law speaks Swedish and wants to know how she can translate it. Leo says that some smartphone apps can translate in real time. Google Translate and Microsoft Translator could work. But one will need an internet connection to perform those translations. The chatroom says that ILI Offline Translator works for $190. Unfortunately, it's only in Japan and China.

The chatroom says that if you look in the settings of Google Translate, you can download offsite translation files, so that should make it faster.

Would keeping my phone in Airplane Mode expose me to less radiation?

Episode 1478

Veronica from Aptos, CA
Person with cell phone

Veronica wants to know if keeping her phone in Airplane Mode will expose her to less radiation. Leo says yes, it would. Can she also use Wi-Fi calling? Leo says it's better, but there's no evidence that it will or won't be harmful. The radiation would come from the cell phone radio, not the Wi-Fi. Using headphones instead of putting her phone up to her ear is also better.

Johnny Jet on Travel Tech

Episode 1477

Johnny Jet

Travel Site of the week - Japan has a great service where you can get a guide to take you around Japan. Japan travel site, Japan.Travel (English site), and look for Volunteer Guides. All you need to do is pay their expenses.

Travel App of the Week - Quake Feed. iOS only. Gives you up to date information on the latest earthquake activity. Leo says that there's a new app in BETA called Quake Alert, which can give you an early warning that's about to hit.

Should I use Wi-Fi calling with my mobile phone?

Episode 1476

Neil from Phoenix, AZ
iPhone Wi-Fi Calling

Neil traded up his iPhone 8 Plus to the iPhone X, and he wants to know if Wi-Fi calling is a good idea. Should he turn it on? Leo says that the cell carriers would like him to use it if they support it. It doesn't use their towers, eliminating congestion, and they can still charge him for usage. Would it be of any benefit to Neil? Leo says not really. Quality will vary and if he has a poor connection, that could be an issue.

Phone Radiation Can Cause Cancer in Rats, New Evidence Shows

Episode 1475

Cell phone in the dark

We now have evidence that cell phone radiation can cause cancer in male rats. It is not cause for concern yet, as we are waiting for recommendations from the FDA and others. As always with these kinds of studies, the rats were exposed to a lot of radiation over two years. The original federal studies from the US National Toxicology Program, which uses labels to suggest how strong the evidence is, labeled the evidence "equivocal." That's the second lowest on the scale that the NTP uses, meaning there wasn't enough evidence to really make a connection.