Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I get AT&T to address my overages?

AT&T

Episode 1533

Craig from Houston, TX

Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson.

Hands-on with the Pixel 3 XL

Google Pixel 3 XL

Episode 1533

Leo got the Google Pixel 3 XL smartphone this week and spent the day in San Francisco trying out the camera. Leo says he's impressed with the Pixel 3 camera and its photo features, including an impressive zoom. Google is using computational photography to do a lot of the things that a telephoto lens would do, and the results are remarkable. Users, though, are complaining about the deep "notch" on the top and the 'chin' at the bottom.

How can I block robocalls?

PreFixer

Episode 1532

Gary from Buffalo, NY

Gary has Google Fi and would like to block calls by area code. Leo says that robocalls are the bane of smartphones and studies show that by next year, up to 80% of all calls will be robocalls to cell phones. Blocking an area code is extreme, but Leo says that Google is working on a technology that will route robo calls, or require them to identify themselves. Google Voice already does that. There's also an app called PreFixer which will block a number by prefix.

How can I convert raw photos from my phone?

Samsung Galaxy S6

Episode 1532

Jonathan from Nashua, NH

Josh has a Samsung Galaxy S6 that he really likes because he can shoot raw with it. But it was a proprietary version of raw, and Lightroom can't read it. What can he do? Leo says it's up to Adobe to write a converter for it. Josh says that shooting in Camera FV5 shoots raw in a version that can be read, and it can also convert the S6 raw files to DNG. The thing about raw is that it has to be processed in post in order to get the best looking image from it.

Should I make the switch to the Google Pixel 3?

Google Pixel 3 XL

Episode 1531

Andrew from Miami, FL

Andrew is thinking of switching from the iPhone to the Google Pixel 3. How's the camera? Leo says that he's seen images of the Pixel 3 and the camera is blowing him away. Google has really refined computational photography to the point where the images look very much like those shot with a DSLR. It feels great in the hand, too. People don't like the notch though. But Leo says he'll get used to it pretty quickly.

Google announces Pixel 3 XL, Slate and other products

Episode 1531

Google announced the Google Pixel 3 XL this week, and Leo says it feels great in the hand. It has also added wireless charging, which Leo says is the holy grail of mobile phones, and the three major manufactures now support it. Google also announced the Pixel Slate, a new tablet with Chrome OS. It can also run Android and Linux apps. There was also the Google Home Hub tablet. Surprisingly tiny, it has a screen and is designed to be your home's hub.

Is there an app that will tell me what key a song is in?

Piano keys

Episode 1530

Henry from Prescott, AZ

Henry wants to know what's a good iPhone app to identify the key of a song being played. Leo says that is a great idea. Google has song recognition capability. There's an app called Shazam, but that can't identify the key of a song. The chatroom says the app is called Keyfinder. It's manual though, not automated.

KeyDetect is another app.

Why are the maps on my iPad so inaccurate?

Apple iPad

Episode 1530

Dave from Sarasota, FL

Dave loves to drive when he travels, but the most recent car he has doesn't have a CarPlay option. How can he use an iPad as a CarPlay alternative for maps? Leo says a Wi-Fi iPad doesn't have GPS and as such, the maps are going to be inaccurate. Wi-Fi does triangulation of Wi-Fi signals that it can read, whereas GPS uses location based on a triangulation of GPS signals and cellular towers, which is far more accurate. He'd be better off using an iPad that has LTE.