iPhone, Android, Windows Phone, Blackberry, or feature phones.
Kevin wants a wireless Bluetooth connection to his mobile device so he can be hands-free. Leo likes the headsets that have a wrap around your neck, but it contains a huge battery to let you listen for hours. Motorola headsets are great. Jabras are also good. These VaVa Moovs have nine hours of battery life and support APTX Bluetooth. The Anker Soundcore is a good speaker option.
Mark wants to use his Android phone as a hotspot. Leo says that it's under the Internet settings under "Hotspot and Tethering." His phone carrier must support it, usually for an extra charge. But he's having issues using any security with a password. Leo says that's not good. It shouldn't be disabled. Leo wonders if that phone doesn't support WPA2. None is not a good choice. If there's WEP, that wouldn't be great, but it's better than nothing. But he'll ideally want WPA2 with PSK (pre shared key).
Mark wants to use his Android phone as a hotspot. Leo says that it's under the Internet settings under "Hotspot and Tethering." And his phone carrier must support it, usually for an extra charge. But he's having issues using any security with a password. Leo says that's not good. It shouldn't be disabled. Leo wonders if that phone doesn't support WPA2. None is not a good choice. If there's WEP, that wouldn't be great, but it's better than nothing. He'll ideally want WPA2 with PSK (pre shared key).
John has an old Android phone running Lollipop, and he has 45 characters the If the phone is lost menu to add more information including emergency contact information. It appears on the lock screen.
Tom has been trying to get his friends to put their emergency health information in their iPhone. Leo says it's called I.C.E., for In Case of Emergency. It allows first responders to access vital information from a mobile phone without having to unlock it. It's called Medical ID, which enables users to put in emergency contact information, blood type, and other medical data.
Tom's wondering how he can do this on Android, though. Leo says Samsung has an ICE feature. But he could also have an ICE message created on his lock screen image.
Chris has an Android phone and he gets a popup that says Amazon has stopped working. Leo says it's probably an Amazon app that is running in the background, and is crashing. Leo recommends deleting and reinstalling his Amazon apps.
When Ann is on the phone and gets another phone call, her iPhone is automatically putting her existing call on hold and picking up the next call. Leo says that shouldn't be happening. She should be given the choice of putting her call on hold, sending it to voicemail, or hanging up and taking the call. It's usually when she's using it on speaker phone. Leo says that it could be that Siri is being triggered, but it's unlikely. It could be a hardware glitch, but that's going to be difficult to replicate.
Peter upgraded his iPhone to the latest version of iOS 12, and ever since then, his text messages haven't been sending right away. Leo says the first thing to do is call his carrier. There are two ways messages get sent on an iPhone, however. It's either being sent with iMessage which uses his data, or as an SMS. He's only having this problem with the built-in Messages app, and it's with everyone. Leo thinks it has to do with his wireless carrier.
Mike would like to have an Android phone, but he needs to use one iPhone app. Leo says that in most cases, most big name apps are available on both platform. But unique apps, like a mixing board app, would probably be solely on one platform or the other. So in Mike's case, it's only available in iOS. All you can really do is pester the app developer to port the app to Android. You could get a low priced iPad for around $250-330 and dedicate it to that one use.
Chris has the new iPhone XS and the wireless Apple AirPods, but he keeps getting distortion when he takes calls. Not when listening to music or watching video, though. Leo says that Bluetooth headphones have two different modes. There's a mode for use as a headset for calls and A2DP. A2DP is stereo and was designed for listening to music. Headset mode uses the minimum bandwidth possible. So that could affect it. Also, a phone call that is routed through the internet can be full bandwidth and it may be that the AirPods just can't handle it.