Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

How can I track my family with my phone?

Deena from Manhattan Beach, CA

Episode 1421

Deena wants to track her family with her iPhone. Leo says that a smartphone has GPS, an always on internet connection, it's designed to be a surveillance device. Always remember to have permission of the person you're tracking. For the iPhone, there's Find My Friends. There's also Life360. But her husband's phone is on Android, so how does he keep track of their son? Google Maps will let you share your location. Open Google Maps, tap the blue dot and select share location. It will time out after awhile though. That's the best option because it's free and cross platform.

Code Leak in iOS 11 Says New iPhone will be iPhone 8

Episode 1421

https://www.flickr.com/photos/iphonedigital/31439357870

Code embedded into beta releases of iOS 11 reveal that Apple may be calling the new iPhone the iPhone 8 and 8 Plus. The same code indicates that the tenth anniversary iPhone will be called iPhone X. But Leo doesn't buy it. He says that Apple has never used the X in anything but OS X, and that the current trend for higher end models is to call them the Pro line. So Leo believes the tenth anniversary iPhone will be called the iPhone Pro. But the 10th anniversary is still significant and unique. We'll find out on Tuesday, Sept. 12th.

Will heat degrade my phone battery?

Episode 1419

Bruce from Pasadena, CA
Lithium Ion Battery

Bruce hears that the lifespan of lithium ion batteries get reduced by heat. Leo says that's correct, and right now it's really hot out. That's why phones will shut down when it gets too hot. It's a safety program to protect the battery from damage. So Bruce should keep his phone out of the sun. He shouldn't let them get any hotter than normal. Even during hot days, the shade will reduce the heat by at least 10 degrees. On the other end, he'll want to avoid extreme cold as well. It does the same thing.

How can I get a Note VII Fan Edition?

Episode 1419

Sharise from Lancaster, CA
Samsung Galaxy Note 7 Fan Edition

Sharise used to have a Samsung Note VII that she returned as requested. Now she hears that she could get a Samsung Galaxy Note 7 Fan Edition by trading in an older Note. She has a Note IV but they won't take it. Leo says that one option would be to go on eBay and buy a used Note V. Leo says that they are only selling in South Korea, but she could get it on eBay. They aren't cheap, though.

Why is my iPhone using so much data?

Episode 1418

Bill from Simi Valley, CA
Apple iPhone 7 Plus

Bill has a family plan with Verizon and one of his kids has been using up most of the data resulting in three overage charges. The problem is, he doesn't use it much. Leo says he'll need to look at the phone and see what it says. He should look at the cell usage in the settings. If it roughly matches, then there's something that the iPhone is doing that is burning up bandwidth. The good news is that he can look at the data usage by app in the iPhone's settings.

Why is my iPhone shutting down?

Episode 1417

Brad from Los Angeles, CA
iPhones

Brad and his wife both have iPhones and they shut down with 15% left. What gives? Leo says it's a software thing. In essence, the phone is making a guess and as a phone gets older, it has less capacity. So that estimate can get more inaccurate the older the phone gets. Batteries can be recharged about 500 times, and as it gets closer to that number, it gets more inaccurate. Brad doesn't want to buy a new phone, though, and Leo says he doesn't have to. He can go into Apple and request they replace the battery. It's about $100. Can he do it himself? Leo says maybe.