Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why doesn't T-Mobile insure the iPhone X?

Episode 1448

Mike from Tinley Park, IL
Apple iPhone X

Mike got an iPhone X on T-Mobile from the Apple Store. He took it to T-Mobile to activate it, but found out that T-Mobile won't insure it. Leo says that's because Mike bought it from Apple, not T-Mobile. So Apple Care applies. Leo tends to self-insure because extended warranties are profit centers for the seller. But the iPhone X is very expensive to repair or replace. So he does make an exception with Apple Care, but he'll want to get Apple Care Plus. If he breaks it once, it's probably going to pay for itself.

How can I use more than one remote with my Apple TV?

Episode 1447

Tim from Ohio
Apple TV

Tim's wife has an iPhone that doesn't see the Apple TV through the remote app, but his iPhone does. Leo says he can have multiple remotes in the devices section, but he may have to have home sharing to use it. He's worried that if he uses that, purchases will be a problem. Leo says it used to be easier than that. But with home sharing, Apple seems to have linked it. Home sharing, though, really shouldn't be an issue. Tim should check out this iMore article on it.

What's a good phone for traveling to Mexico?

Episode 1446

Ernesto from Pismo Beach, CA
Alcatel Go Flip

Ernesto needs a new cell phone for his father. He doesn't do any smart things like apps or texting. He just talks. He wants one that will work between the US and Mexico. Leo says that a "feature phone" is an easy and inexpensive purchase. Alcatel is one brand that works in both places. He should go to T-Mobile and he can probably get one for free on a pay as you go plan. They also offer free international data and cheap international calls. It'll also work in 190 other countries as well. The chatroom says that AT&T is best in Mexico.

How can I make Google Voice my default text messaging app?

Episode 1445

Nathan from Grand Rapids, MI
Google Hangouts

Nathan made "the switch" from the iPhone to the Google Pixel 2. He couldn't be happier. Leo says it's a great phone. Nathan ported his number to Google Voice, and it works great on his old number. But can he make Google Voice the default messaging app? Leo says no. He can make Google Hangouts his default messenger, and it'll show up in Google Voice. It'll even work on iOS.

How can I get notified audibly that I got a call?

Episode 1445

Lee from Big Bear, CA
Phone notification

Lee wants to know how he can be notified of a call on his iPhone 7. Leo says that if he looks at his phone icon, he'll see a red dot with the number of calls. Then he can tap it and see what calls he missed. What about an audio notification? Leo says that If This Then That may be able to give him what he needs. He should try the iPhone app, but Apple is pretty restrictive on opening up the iOS architecture. So that could be something it just won't let him do.

Is there an alternative to HTML based mail in the iPhone?

Episode 1444

Marco from Portugal
Apple iPhone X

Marco wants a better email client for his iPhone. He's not a fan of HTML based email. Leo says it's dangerous, but most mail clients including Apple Mail panders to users who want to see pretty pictures. But it's just not as secure. They do prevent loading of images unless you request them, but plain text will always be more secure.

How about a good antivirus for his iPhone? Leo says he doesn't have to worry about viruses in an iPhone or macOS. There haven't been any successful malware attempts on iOS.

Why is my mobile phone camera so pixelated?

Episode 1444

John from Long Beach, CA
Samsung Galaxy S7

John bought a Samsung Galaxy S7 to capture video and share it online. But when he records, he sees a lot of pixelation in it. Leo says it sounds like an odd compression issue. Leo advises trying different settings and using a different video camera app. He should also try a lower resolution or he should change the frame rate. If the issue persists, then it could be something called "macro-blocking" where a solid color like a sky ends up looking banded as a result of video compression. Cinema FV-5 could solve it also.