Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why do I need to give my apps permission?

Episode 1436

Karen from San Pedro, CA
Samsung Galaxy Note 8

Karen has a Samsung Phone and Tablet and she is getting a popup in her phone that will allow her apps access to her phone data. Leo says that Android works by requiring permission to do things as she needs them. So when she's opening an app to do something, the app is requesting access in order to do what she wants it to do. That kind of behavior is OK, but if it's out of nowhere, then she's right to be suspicious.

Why doesn't my hotspotting work?

Episode 1436

Joe from West Palm Beach, FL
ZTE Z988

Joe is having trouble with his ZTE Z988 phone and hotspotting. He keeps turning it on and after a minute, it drops. Leo says to call T-Mobile and let them know his hotspot feature isn't working, because it sounds like they haven't activated it. But it's also possible that it's not available with that phone and his new carrier. There can be some hardware limitations too. But if he's getting data anyway, then that's not it. It probably just needs activation.

Leo Gets the iPhone X, Says it Lives Up to the Hype

Episode 1436

Apple iPhone X

Leo got his iPhone X yesterday and he says that the display is stunning. It has a beautiful edge to edge OLED screen. The first thing you do is train it for facial recognition, but Leo says it doesn't recognize him yet because he's not always wearing his glasses. But when he does wear them, it reads him and is surprisingly good. It even reads in the dark and in strange lighting. You also have to look at it for it to recognize you. But occasionally, you'll have to use your passcode to get in, which Leo doesn't mind.

Why was it so hard to pre-order the iPhone X?

Episode 1435

Brian from Nashville, TN
Apple iPhone X

Brian tried to go online to buy the Apple iPhone X and he noticed that Apple closed the store before it went on sale to get ready. Leo says they do that, but it's really absurd with modern website technology. It's just hype. He was able to get in and preorder and he's getting it Friday. Leo's jealous. Brian is going to miss the home button though.

Is the Samsung Galaxy Note 8 a good buy?

Episode 1435

Sharise from Lancaster, CA
Samsung Galaxy Note 8

Sharise wanted to get the Samsung Galaxy Note Fan Edition because she wouldn't be able to trade in her Note 4 for the Note 8. She kept calling, and Samsung exchanged her older Note 4 so she got half off the Galaxy Note 8. Leo says it's a great phone, but Sharise wanted the blue color. Leo says to get a blue case like an Otterbox on it, and she's all set. Though Leo likes the Spigen Clear Case so it can show through.

Why can't my phone work with my new carrier?

Episode 1435

Mark from Vienna, VA
Cell Phone Tower

Mark's wife got a mobile phone through Verizon and he had it unlocked to use with an MVNO carrier, but it doesn't work. Leo says that it could be due to radio frequency issues. Leo says that unlocking doesn't guarantee that he'll be able to use the phone anywhere. But it's the first step. That's why everyone is going to LTE. That will smooth out the system and make it easier to transfer from one carrier to another.

Google Pixel 2 XL Suffering From Burn-in Issues

Episode 1435

Pixel 2 XL

Customers have been reporting a serious burn-in issue on the Google Pixel 2 XL, many had issues straight out of the box. Google has acknowledged the issue, along with a clicking noise, and hopes to fix it with a firmware update. But this could be a huge problem for Google. It's too bad, because Leo really likes the Pixel 2 XL. It has a beautiful design and a great camera.

What new Android phone should I buy?

Episode 1434

Richard from Poway, CA
Pixel 2 XL

Richard really likes his phone, but the battery is starting to run out and Verizon says that since the battery is built-in, it can't be replaced. He'll have to replace the whole phone. Leo says that drives him nuts. Richard has a perfectly good phone that he likes, but he has to go to the extra expense of upgrading a phone and throw his old one away. What phone should he get now? Leo says that Google's Pixel 2 XL is exclusive to Verizon and it's a great phone. It runs pure Android. The Samsung Galaxy Note 8 is another great option, with a great screen.