Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

An Android update broke my fingerprint scanner! What can I do?

Episode 1122

Bob from Widby Island, WA
Samsung Galaxy S5

Bob says he got an update pushed to his Samsung Galaxy S5 and it disabled the fingerprint scanner. Leo says that the same thing happened to the iPhone. Updates often break things and Leo wonders if they even test this stuff out before they push an update. Should he just give up on the Fingerprint reader then? Leo says no, it'll be fixed soon. Apple jumped on a fix ASAP. Just be patient. Especially if people scream a lot about it.

What's up with BendGate?

Episode 1122

Kenny from Temple, TX
iPhone 6 and 6 Plus

Kenny wants to know if the bend gate scandal with the iPhone 6 is legit. Leo says no, it's mostly hype. But by making a thin phone with a metal backing, it can bend. Consumer Reports says it takes up to 90 lbs of pressure to do that. And with a good strong case, it should be fine. There is a slight weak spot though at the bottom of the volume rocker, but that's true with all phones. In fact, the HTC One is even more bendable.

Is "bend gate" a real problem?

Episode 1121

Jessie from South Carolina
iPhone 6 and 6 Plus

Jessie says that bendgate reminds him of the HTC GFlex and it's hillarious that this is so much ado about nothing. Leo agrees, saying that this is the dark side of the internet to make folklore turn viral. And thanks to Consumer Reports who demystified the whole urban legend of Bendgate and showed that anytime you make millions of something, you're going to get a handful that are mistreated. The internet just amplifies that.

How is the Blu Vivo Android Phone?

Episode 1121

Andrew from Eerie, PA
Blu Vivo

Andrew has heard that while bengate is grabbing headlines, the HTC One M8 bends even easier than the iPhone 6. Leo says that's because both are made out of metal. It's ironic because plastic phones don't bend at much, but when they do, they can break easily. That's why most Android phones use metal trim and plastic backs. And the antenna can get better reception that way as well.

A Bad Week for Apple in Spite of Record Sales

Episode 1121

Apple Campus

In spite of announcing the sale of over 10 million iPhone 6 and 6 Plus smartphones within the first two days, Apple experienced a bad week this week as the update to iOS 8.0.1 ended up breaking iPhones by prohibiting users from making phone calls, getting data, or using Touch ID. Within a few hours, Apple yanked the update, but it left an untold number of users with a bricked new iPhone. Leo wonders if they even bothered to test the update. Apple has since released iOS 8.0.2.

Can I use a Verizon phone on T-Mobile?

Episode 1119

Steve from Glendora, CA
Apple iPhone 4

Steve was gifted an iPhone 4 and the carrier is verizon, while his carrier is T-Mobile. Leo says Steve can't use it because the iPhone 4 is a CDMA phone while T-Mobile uses GSM. So it's essentially apples and oranges. It's just not compatible. The new iPhones though are "world phones" and can use various SIMs. Leo says that's where it's going, especially for Verizon because they were ordered by a judge to stop locking their phones to a carrier.

Will the new iOS "Hey Siri" feature kill my battery?

Episode 1119

Daniel from Glendora, CA
iPhone 6 and iOS 8

Daniel wants to know how "Hey Siri" in iOS 8 can affect battery life. Leo says it always listens, so it's going to affect battery life, which is why it only works when the phone is plugged in. The good news is, he can turn it off. But it doesn't listen how he thinks it does -- it's comparing wave forms and if the wave form matches the wave form of "hey siri," then it wakes up. So it's not really eavesdropping on him, per se.

Are the apps the same on Android as on iPhone?

Episode 1119

Lou from Rancho Cucamonga, CA
Android

Lou is looking to get an Android phone, but he's concerned that it won't have the same apps as the iPhone. Leo says most apps are developed for both these days and Leo says that Lou should get his apps from the Google Play Store.

Will the transition from iPhone to Android be difficult? Leo says no, not at all. Most apps are identical in their experience.

How can I get my old email onto my new iPhone?

Episode 1120

Evan from San Diego, CA
Apple iPhone 6 and 6 Plus

Evan got an iPhone 6 and set up his Outlook account. However, the folders that he has set up appeared without the emails that were inside of them. Leo says that Outlook uses Exchange and it should get duplicated, but it could be stuck. He should try removing it and adding it again. It may also be that the older emails won't show up since the OS doesn't want to overwhelm the phone by downloading thousands of emails. There may be a setting in email that would allow him go to back and get the older email.