Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Will FaceID be a hassle to set up on the new iPhone XR?

Apple iPhone XR

Episode 1526

Eric from New Jersey

Eric is thinking of updating to the iPhone XR, but he wants to know if using Face ID is going to be a hassle moving over to it from Touch ID. Rich says that once he sets it up on the phone the first time, it's stored locally and his apps will access the login that way. The first time he logs into his other apps, it'll ask him if he wants to use Face ID to log in. After he gives the permission, it will use Face ID every time after that.

Why is file transfer so slow on my iPhone?

Episode 1525

Anthony from Chicago, IL

Anthony is a professional photographer and he's trying to transfer his images and videos from his old iPhone to the new iPhone through his computer. And it's taking forever. Rich says what's likely happening is that it's converting files from the HEIC codec as it transfers. Go into your settings for Image capture and check "keep originals." That should speed things up. Especially with video.

IFixIt Finds interesting things inside the iPhone Xs

Episode 1525

IFixit tears down mobile phones to see if they can be repaired and they found that the iPhone has a gigabit wireless antenna, and the IP68 rating is pretty legit. The taptic engine is better than any device out there. One thing that Apple didn't tell us, is that the Camera bump is even bigger than before. The cameras are bigger, and it likely means you'll have to get a new case, rather then try and use the older iPhone X case. How big are the batteries?

Why does my android device take so long to charge?

Episode 1525

Thomas from Vancouver, WA

Thomas has an Android mobile phone and it charges really slowly. Rich says that with Android phones, the charging devices are hit and miss and using a fast charge device may not be the best option. Or, it could be a cheap cable that's slowing it down. Try changing out the cable first. Then, investigate the battery. If it has a removable battery, try replacing it and see if it speeds up charging. If so you know it's a faulty battery.

Why does my iPhone volume go down when I get a text?

Episode 1524

Brian from Lancaster, CA

Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.

Have I lost my contacts?

Samsung Galaxy S9

Episode 1524

Jim from Roseburg, OR

Jim got a Samsung S9, but he erased all his contacts when he got rid of the phone, and they were deleted on his computer. What can he do? He used an old contacts backup from an older phone. Rich says that Jim should check Google Contacts to see if they are on there. Being an Android mobile device, all the contacts should be there. They could also be saved to the Samsung cloud. He should Import his usable contacts there, and then he can make changes there and import them to his new phone once he's got them all worked out.

National Test of IPAWS Emergency System Happens Thursday

FEMA logo

Episode 1524

On Thursday, FEMA will conduct a test of IPAWS: Integrated Public Alert and Warning System. It will send a message to all the phones in the US to test the infrastructure of the warning system. The test will happen around 2:18 PM ET and will last a half hour.

Rich says it's a big deal that the federal government will take command of every cell phone tower in the country in order to reach everyone at once with a test emergency text message. Rich also says that while there is an opt out provision for some emergency alerts, this isn't one of them. You cannot disable it.

Why won't my iPhone charge?

Apple iPhone

Episode 1524

Maryanne from Santa Barbara, CA

Maryanne's iPhone 6 won't recharge and now it's dead. What can she do? Rich says that her iPhone battery could be depleted or faulty. The battery in the iPhone has a limited number of charges, and once it surpasses that, the battery will die. And being an iPhone 6, it could be that the battery needs replacing. But before doing that, she should try using a gentle burst of canned air into the lightning port. If it starts to charge, then she'll know there was just a little dirt or fluff blocking the connection. If it doesn't work, then it's time for a trip to the Apple Store.