Mobile Phones

iPhone, Android, Windows Phone, Blackberry, or feature phones.

Why aren't I getting my Android updates?

Episode 1405

Steve from Denver, CO
Motorola Droid 3

Steve doesn't know if he's getting the latest version of Android or not. Leo says there's so many approvals that are required with Android updates. Google puts them out, but that doesn't mean his ISP or his his phone's manufacturer has released them to his phone. Few have made the pledge to promptly put updates out. What's important, though, is that he gets all the security updates. If he's not getting those, then he's vulnerable and nobody other than Google really cares. That's why Leo prefers to use Google's phones. They get updated automatically.

Anthony Tortoriello on Photography

Episode 1405

Anthony Tortoriello

Photographer Anthony Tortoriello joins Leo to talk about iPhone accessories that can improve your digital photography. Anthony has had some of his shots featured on the "Shot on iPhone" Apple ad campaign.

Even though it can be water resistant, it isn't a good to take the iPhone 7 or 7 Plus into the water without a legitimate underwater housing. Anthony recommends the Watershot Pro. It allows you to take advantage of the dual camera array on the back of the iPhone 7 Plus.

How can I avoid expensive data roaming overseas?

Episode 1405

Marty from Los Angeles, CA
Cell tower

Marty worries that bringing his phone overseas will cause him to rack up thousands in cell phone bills. Should he just keep his phone on airplane mode? Leo says no, that turns off everything. Marty can go into his data settings and turn off data roaming, though. Then he can just rely on local Wi-Fi hotspots and download Google Maps and cache them. That way he can still use maps for travel.

How can I avoid international data roaming?

Episode 1405

Paul from Houston, TX
Cell tower

Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."

Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.

Why am I having issues with Bluetooth on Android Nougat?

Episode 1404

Shirley from Laguna Nigel, CA
Motorola H720

Shirley has a Samsung Galaxy S7 with a Motorola Bluetooth earpiece. With the recent March update, the connection switches to speaker phone automatically for no reason. Neither Samsung or Motorola know what it is. Leo says that he's tempted to blame Bluetooth because it's kind a dark art. It could also be a setting in Nougat that causes it as well. There is an issue tracker page for bug reporters in Android for wireless settings at issuetracker.google.com.

What happened to my phone contacts?

Episode 1404

Rick from Victorville, CA
Google Contacts Logo

Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.

How can I get my maps app to show my preferred routes?

Episode 1404

Jim from Huntington Beach, CA
Waze for iOS

Jim is annoyed with Waze because it always redirects him away from his preferred route just to save a few seconds. He only wants a new route if the time savings is substantial. Leo says that it would be great if he could set a preferred route, but most just allow users to choose fastest routes or shortest routes. He can select "don't allow dirt roads or difficult intersections." Leo says he usually just ignores an odd route and Waze will simply recalculate.

Where should I buy a refurbished iPhone?

Episode 1403

James from San Francisco, CA
Apple iPhone 7

James wants to know if Gazelle offers reliable refurbished Apple devices and if it's worth it to buy from them. Leo says that he's used Gazelle, and they offer a 30 day money back guarantee. So it's worth buying from them as an alternative to the factory refurbished items from Apple itself. He should remember that he's still buying a used device, but it's certainly better than buying from eBay. If he buys from them, he should stress it for those 30 days. He should charge it, run it down to zero, and charge it again. He should do that several times to test the battery life.