Mobile Phones

iPhone, Android, Windows Phone 7, Blackberry, or feature phones.

Why can't I delete the phone number from my keychain?

Chris from Miami, FL

Episode 1307

Chris is having problems with the keychain password feature of his iPhone. He can't change the phone number associated with his keychain on any of his devices. Leo says that is a recovery feature that will send a recovery code via SMS to change your passwords. Leo says that a second factor authentication is an important thing. But if you have to get rid of the number, simply deleting it is what Apple recommends. But they've also had trouble with keychain. Apple support may be needed and have them reset the keychain from their end.

Is Pokémon Go accessible to blind users?

Episode 1305

Ed from Crossville, TN
Pokémon Go

Ed is blind and he's sad that Pokémon Go isn't accessible to the blind. He thinks that if Pokémon put in an audio tone targeting system, then those who can't see would be able to play. Leo says that's a great idea. Accessibility is very important and smartphones have gotten very good at being accessible, so there's no reason why a game like Pokémon shouldn't be.

Pokemon Go Responsible for Dramatic Spike in Fitness Tracking

Episode 1305

Fitness tracking apps have reported a dramatic spike in walking and movement since the launch of Pokemon Go. Leo says that the game is actually not only getting people out and about, but it's got them talking and working together. There has never been anything like it. Father's and sons playing the game together. People meeting each other at Pokestops. It's like a party. Leo also says that businesses are taking advantage by putting out lures to get people to come into their stores to get Pokemon and then maybe stop to shop.

What can I put on my Android phone's SD card?

Episode 1303

Scott from Jasper, GA
Samsung Galaxy S7

Scott was an iPhone user, then moved to Android, and now he's back on iPhone because he's blind and the iPhone has better accessibility features. He really likes his Galaxy S7, though, so he's going to end up with two phones. He's going to be using his S7 for photos and such, and he's put a 128GB microSD card in it. How does he move stuff from the internal memory to it? Leo says that he can move pictures, movies, and other media to the SD and he can set his camera to save to it. Apps are more complicated and many apps simply can't use the SD storage.

How can I back up my text messages?

Episode 1303

Reilly from Spanish Fork, UT
SMS Backup and Restore

Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.

What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.

How much storage does my mobile phone really have?

Mark from Tustin, CA

Episode 1303

Mark's son has an 8GB Samsung Android phone. How can he make more room on it? Leo says to do a factory reset. That will wipe the entire phone and leave just the operating system. From there, he'll have a good idea of how much room that phone really has on it. It won't be much. Apple doesn't sell 8GB phones anymore, neither do most of the Android makers. They're about to dump 16GB models as well.

Pokémon Go Is the Newest Gaming Obsession

Episode 1303

Pokémon Go

Pokémon Go is a new mobile game that's taking the US and Australia by storm. It uses augmented reality to motivate people to get out of the house and interact with the world around them. Leo says that what's great about the game is that it gets you out and moving, plus you meet other people playing the game. Leo tried it this week and walked five miles playing the game. It's kind of like Geo Caching meets Pokémon. Leo says that it's serious too, because shares of Nintendo have risen 15% in the last few weeks. The question is, will it be a fad with a quick burn out factor like Flappy Bird?

Why does my phone drop in volume when I plug it into my stereo?

Mark from Sandy, OR

Episode 1301

Mark is having issues with his mobile phone because it keeps turning down 75% of volume when he plugs it into his aux jack on his stereo. Leo says that there's a feature that will limit the volume when headphones are plugged in and the phone thinks he's listening on headphones. That's what's going on here. He may be able to disable that feature in his phone settings.