iPhone, Android, Windows Phone, Blackberry, or feature phones.
David wants to know if he should back up his mobile device to Verizon Cloud. Leo says no. Don't. They'll give you a little bit for free, but they really want to charge you extra for it. And you can backup to Google Drive for free. What about Verizon's VPN? Is that worth $3.99 a month? Leo says that most pay VPNs are that much, and the question is, do you trust Verizon? Verizon is using McAfee's VPN services, and have in writing that they aren't logging your activity. So that's probably fine, especially at that price.
John recently got a pair of hearing aids. But he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is, his new Samsung Galaxy S10 mutes intermittently. What gives? Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute", that will need to be disabled. It's in the settings.
Dale is tired of getting robocalls, so how can he get rid of them? Leo recommends Nomorobo, an app for your phone. It won't be perfect, but it works pretty well. With more than half of all calls being robocalls, it's making cell service useless. Until the FCC does something about it, that's about the best we've got.
Richard wants to know if keeping his laptop and smartphone plugged in all the time will damage it. Leo says that there is great debate about it. It's not really bad to keep them plugged in at all. What's worse would be completely discharging or overheating them. Lithium-ion batteries also have circuitry designed to keep from overcharging. Check out Battery University for details on the life of batteries.
Tony's daughter is travelling to Turkey and he wants to know if Google Fi is a good service for international travel with the Motorola Moto G6. Leo says it certainly is! Plus, it's affordable and about the same cost in Turkey as it is in the US.
Susan tries to send her sister pictures on her smartphone, but the sister can't figure out how to open them. Leo says to try using Google Photos so she can put photos online and then she can see them through the app. All she needs to do is send her a link to an album, and she can click on it to go directly to the photos.
David hears that he can turn an old cell phone into an MP3 player. Can he use a cheap prepaid cellular smartphone? Leo says that will work, but he wants to be sure it has enough storage. Most cheap smartphones don't' have more than 16GB. Getting one that has a microSD card slot would also work because he can put one in with all his music and use it that way. Leo also recommends using doubleTwist to play music. From the chatroom - ZTE phones are $8 at Best Buy!
FIIO is one of the last "iPod-ish" companies, and they make great mp3 players.
Vinny bought a new Samsung Galaxy S10+. Good choice? Leo says it is! But the S10+ design is very sensitive, Leo had to get a clear case to stop accidentally triggering something when he holds it.
Stu got a new phone number for his iPhone and he keeps getting calls about paying a student loan. How can he prevent the phone from ringing on unwanted calls? Leo says that he can get a Google Voice number and then use it to filter out the phone calls that aren't in the contact list. He can also use an app called Nomorobo. or True Caller to filter them out. Lastly, he can block it from the carrier itself, but these calls often change the caller ID to thwart it.
Dale has problems with his text messages: He doesn't get the entire long message, and it's all chopped up out of order. Leo says it's the carrier that is limiting, or "truncating" his SMS text message to 160 characters, chopping it up, and sending it out in multiple bursts. It's an issue with Sprint, unfortunately. If he can start using a messaging app and convince everyone in the family to do the same, he won't have this issue.