Internet and Web

Your internet connection, web sites and services.

How can I port my number to a new ISP?

Chuck from Pacoima, CA

Episode 1412

Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.

The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.

Johnny Jet on Travel

Episode 1412

Johnny Jet

Johnny Jet joins us from a Ritz Carlton ski resort in Colorado this week.

Travel Tip - Flying into Seattle offers a very organized and helpful management of Uber and Lyft pickup. There's also wingz.me. What makes them different is that there's no surge pricing. If you prebook, you'll get the same price and you can request the same driver over and over. It's available in 14 cities. Another tip for using Uber: when you see the price surging, just wait a few minutes. It will eventually fall back down.

What's wrong with my email?

Episode 1410

Cheryl from Berlin, WI
Font

Cheryl is having issues typing a comma in her web email. It changes to a symbol for some reason. Leo says it sounds like a typeface or font problem. It's probably damaged and can't find the comma, so it inserts something else. She should try changing the default fonts in her browser settings to another default font. Leo suspects that her ISP is sending a corrupted font. So she'll have to take it up with them.

How can I get my iGen teen to get out of the house?

Mason from Corona, CA

Episode 1410

Mason is a huge gamer. Leo says that's not surprising. Middle age men are the largest segment of gamers right now. He is a mentor for an iGen teenager and he's worked hard to get him to understand that this stuff is for entertainment, and can't interfere with real life. It's fine to play at home, but if there's something else he can do, get out and do it. In other words, don't let it get in the way of other stuff. Leo says to find something fun that's outside to balance out their indoor activities.

Why am I getting error messages in my browsers?

Bob from Walnut Creek, CA

Episode 1410

Bob upgraded to Windows 10 and now he's getting low memory errors when he browses. Leo says that when a program gives you an error message, it's almost always wrong and worthless to the user. Those are remnants of debugging when writing the software. So all to often, you can ignore them. But they're annoying to deal with. Browsers do store images in the cache and you can clear the cache. But what you want to do is reset your browser.

Johnny Jet on Travel

Episode 1410

Johnny Jet

There's a new service called "Solve" available at 500 airports world wide and will act as your airport concierge when traveling. They will meet you at the front door, walk you through security and customs, and will get you to your connection in time. It's $290 per visit, or $145 each for two. Johnny says he wouldn't use it for departures, just arrival and transferring. That's where it's worth the money. But Leo says it can add up from airport to airport.

In the US, get Precheck, Global Entry or Clear.