Your internet connection, web sites and services.
Internet and Web
Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.
The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.
Johnny Jet joins us from a Ritz Carlton ski resort in Colorado this week.
Travel Tip - Flying into Seattle offers a very organized and helpful management of Uber and Lyft pickup. There's also wingz.me. What makes them different is that there's no surge pricing. If you prebook, you'll get the same price and you can request the same driver over and over. It's available in 14 cities. Another tip for using Uber: when you see the price surging, just wait a few minutes. It will eventually fall back down.
Mike is using Terminal on his Mac and he's noticing a strange name at his command prompt. A day later it disappeared. Leo says that the public name of his computer may have been changed. He can learn how at osxdaily.com.
Cheryl is having issues typing a comma in her web email. It changes to a symbol for some reason. Leo says it sounds like a typeface or font problem. It's probably damaged and can't find the comma, so it inserts something else. She should try changing the default fonts in her browser settings to another default font. Leo suspects that her ISP is sending a corrupted font. So she'll have to take it up with them.
Mason is a huge gamer. Leo says that's not surprising. Middle age men are the largest segment of gamers right now. He is a mentor for an iGen teenager and he's worked hard to get him to understand that this stuff is for entertainment, and can't interfere with real life. It's fine to play at home, but if there's something else he can do, get out and do it. In other words, don't let it get in the way of other stuff. Leo says to find something fun that's outside to balance out their indoor activities.
Bob upgraded to Windows 10 and now he's getting low memory errors when he browses. Leo says that when a program gives you an error message, it's almost always wrong and worthless to the user. Those are remnants of debugging when writing the software. So all to often, you can ignore them. But they're annoying to deal with. Browsers do store images in the cache and you can clear the cache. But what you want to do is reset your browser.
There's a new service called "Solve" available at 500 airports world wide and will act as your airport concierge when traveling. They will meet you at the front door, walk you through security and customs, and will get you to your connection in time. It's $290 per visit, or $145 each for two. Johnny says he wouldn't use it for departures, just arrival and transferring. That's where it's worth the money. But Leo says it can add up from airport to airport.
In the US, get Precheck, Global Entry or Clear.
Rene has another iGen teen and she says her son wants to be social, but his friends don't want to come outside. Rene keeps communication open with her son, making sure he always feels understood and can come talk to her. It's best to stay connected.
Dave has a teenager who is part of the iGen crowd and he never seems to want to do anything but hang out online or play video games. He more or less forced him to get out and come to work with him for the summer and it was rough at first, but he's feeling much better and is more sociable now. And he's getting paid.