Internet and Web

Your internet connection, web sites and services.

How can I back up my photos and keep the EXIF data?

Episode 1361

Robert from Orange County, CA
Google Photos

When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.

Why doesn't my Roku have accessibility features?

Episode 1360

Larry from Sherman Oaks, CA
Roku Ultra

Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.

Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at accessibility@roku.com or call 408-556-9391. He's the vice president in charge of accessibility.

Has my Mac been hacked?

Episode 1360

Brian from Lancaster, CA
macOS Sierra

Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.

Is smartphone tethering secure?

Episode 1360

David from El Segundo, CA
Tiny Hardware Firewall

David tethers his computer through his mobile device, but he's wondering if it's secure. Leo says it's probably more secure because cell phones are encrypted now. Using the Wi-Fi through his phone is a different matter, if he's at a public hotspot. At that point, his traffic is out in the clear and easily grabbed. If he's going to use a hotspot, Leo advises using the Tiny Hardware Firewall and a VPN. The Tiny Hardware Firewall is like a router that then connects to his phone.

Should I pay someone to build my website?

Episode 1360

Arthur from Los Angeles, CA
Website URL

Leo recommends a template based web builder like Squarespace, Weebly, Wix or Wordpress. Squarespace is great because it's free to start out, and then Arthur could either choose a template and customize it, or ask a group of experts help him add functions like logins, databases, social media extensions, etc. It's very expensive to do a professional grade website.

What is the best way to encrypt email?

Episode 1360

Brian from Los Angeles, CA
GnuPG Logo

Brian's doctor is sending him emails that are encrypted. He's supposed to click on a link and then log into GoDaddy to see it, but it doesn't really work. Leo says the doctor is sending the additional security to maintain HIPPA compliance and he's using a third party encryption to do it. Since it's not really accessible to Brian because he's blind, Leo says he should advise them that it isn't working. Leo advises GPG, public key crypto. It uses one key to encrypt, and another to decrypt. Once it's set up, it's outstanding and safe.

FCC Backs Away From Allowing Personal Set Top Cable Boxes

Episode 1360

Ajit Pai being sworn in as FCC Chairman

With the new chairman and his anti net neutrality views, the FCC has changed direction on a rule that would require cable companies to allow users to use third party set top boxes. Leo said it was a great idea, but in reality, cable companies were starting to see the handwriting on the wall that cutting the cable is gathering speed. The FCC has also allowed for zero rating, where you can get free data if you watch streaming from partnered services.