Internet and Web

Your internet connection, web sites and services.

Why does the font change in my browser while I'm typing?

Richard from Burbank, CA

Episode 1299

Richard has noticed the fonts change while he's using Yahoo Mail, and is wondering why that's happening. Leo says that there's something about his browser that is causing it. He may be accidentally hitting the keyboard combination while he's typing. It's usually "Control +" that he would hit. If he's using Chrome, then it sounds like a bug in Yahoo's javascript. Since it's being sold off by Yahoo, it's likely that they're not really addressing issues like this. The issue has been going on since 2012 and there's not much in the way of answers. He could try resetting his browser.

Why can't I forward my email?

Judy from West Los Angeles, CA

Episode 1298

Judy uses email, but she's having trouble forwarding email to someone else. Leo says to forward the mail exactly as it came, including attachments. If she tries to change it, she could end up messing it up. Using a computer at the library may be an issue as well. The browser may be older. It may also be a setting in the library's security settings to discourage that. Judy should try sending messages to herself and see if she can duplicate the issue.

Why does my internet radio buffer so much?

Jim from Gaithersburg, MD

Episode 1297

Jim is legally blind and uses an internet radio. He doesn't understand how to use it, though, and it buffers a lot. Leo says that Wi-Fi has a distance issue where the greater the distance, the weaker the system, and the slower the bandwidth. That's why Leo recommends plugging it directly into his router and he won't see nearly as much buffering. Leo recommends hardwire connections for any streaming device.

Johnny Jet on Travel

Episode 1297

Johnny Jet

New website - RoomerTravel. It's like Stubhub for hotel rooms. Great for when you book a hotel room that you can't get refunded. You can list it here and offer it to another party. The site takes 15%, but at least you're getting something back. If you still want to hang on to your hotel, you can always call the hotel and ask to reschedule your booking for another date. Then later, if you still need to, you can cancel the reservation.

Why can't my Mac connect to the Internet?

Betty from Madison, WI

Episode 1296

Betty can't log into the internet with her Mac. It says there are no plugins to do so. Leo says to check your router connection to see if your WiFi router is turned on. You can do that in the Apple's Network system preferences. If you can't see your access point, you're not connected to it. If it's connected, then look if the internet connection is available. If the WiFi router isn't working properly, it'll be connected, but it won't go anywhere. It'll just be a local address starting with 168. Try resetting your router.

How can I get a better Wi-Fi signal?

David from Long Beach, CA

Episode 1296

David's landlady has wifi but she doesn't want to improve the signal so he can get a better connection. Leo says you can get a WiFi antenna to improve your signal,but if you can convince your landlady to put the access point in a better location, that would be the ticket. Check out RadioLabs.com for tips on which directional antenna to buy to get a better signal. You could also offer to buy her a newer 802.11 AC router. Leo likes the Asus C3200. It goes a long way.

Is there a third party option to Dell's Click to Fix?

Brett from Woodbridge, NJ

Episode 1296

Brett has a Dell computer and wants to know if there's an open source program that can speed up his computer like Dell does with Click to Fix? Leo says that Dell doesn't share their secrets and Leo doesn't think that it's safe to use a third party open source option for this. Dell's Click to Fix knows its own hardware and as such, can do a targeted fix. Open source stuff can't do that and can be overly aggressive and cause more problems than it fixes.