Internet and Web

Your internet connection, web sites and services.

Johnny Jet on Travel

Episode 1380

Johnny Jet

Johnny Jet wants to talk about the United Airlines fiasco and he says that there is a lot of misinformation going around about what happened. The Captain has the power to remove anyone from his plane, and that's how it should be. But Leo says that United made the mistake of bumping a passenger after they got on the plane and settled in. They should have done it before boarding. It was also not a United flight. It was Republic Airways, a subsidiary. In the end, it was bad customer relations and United is paying for it.

How can I get more consistent internet access?

Episode 1379

Ed from North Carolina
Internet connectivity

Ed would like to set up a delivery business where he can take orders online, but the ISPs where he lives are rather slow and unreliable. Leo advises looking into a business class account which offers a guarantee of good service. Leo also says he can get computers as his receivers and get a router that supports cellular bandwidth. That way he'll have a more reliable service with a cellular system.

How can I make websites easier to see?

Episode 1379

Richard from Los Angeles, CA
Magnify text

Leo says that most browsers can enlarge the screen text to make it easier to read. In most browsers, pressing "Ctrl" and "+" will make the text bigger, while pressing "Ctrl" and "-" will make the text smaller.

As we get bigger screens, text seems to get smaller because a higher resolution means smaller dots. Richard can go into the Windows' Control Panel and change the resolution settings to make his display show everything larger. Windows 10 also has a slider that will make the fonts larger.

Is my search data safe?

Episode 1377

Lucille from Chicago, IL
Google Search

Lucille is worried that the government will be able to look into our search history. Leo says that ISPs will be able to sell our history, but they will hold onto it, not the federal government. But let's face it, if they want it, they can get it.

Your ISP knows all of your data. But Google is responding to this by encrypting everyone's search history, so no one can see it. The data could be sold off, but it wouldn't be usable then. What isn't encrypted, they'll be able to not only read, but sell.

Could browser history be used to prove a student attended class?

Episode 1377

Deborah from California
Browsers

Deborah knows that when you log into website, it gets logged somewhere. Leo says it's in the browser history. Deborah is wondering if her daughter could use that information to prove that she attended a class that her professor is claiming she was not there for. Leo says the browser history would only prove that she was on that specific site, which she could have been on from home. Deborah says that if it keeps track of when the site was refreshed, the timing of that refresh could prove that she was there.

Is buying a laptop from eBay safe?

Episode 1377

George from Maine
Laptop

George bought a laptop from someone online and there's a problem with it, and he can't set it up. He bought it on eBay. Leo says it's likely that George doesn't have much recourse here. He simply can't trust that the laptop is safe.

Leo recommends immediately wiping the hard drive and reinstalling Windows. He can't even trust the recovery partition, either. Chances are, reinstalling from the recovery partition will be fine, but he'll never really know for sure. He should completely wipe the drive. eBay should protect him though, and Leo would advise returning it.

Can I use the same password for websites?

Episode 1377

Caleb from San Diego, CA
Password

Caleb wants to know if it's safe to use the same password across different web accounts. Leo says no, because once one site gets hacked, they can use that password information to guess the passwords for other sites. Many do this, and it's how the Turkish Crime Family was able to hack over a million iCloud accounts. Password vaults make different passwords for every site and you have only one password to open the vault. But that's not on the internet anywhere, he'd just remember that. It's much safer that way.