Internet and Web

How can I be secure online during a cruise?

Episode 1326

Jim from Colorado
Tiny Hardware Firewall

Jim is about to go on a river cruise and he's concerned with security when using Wi-Fi on the ship. Leo advises using the Tiny Hardware Firewall. It's a hardware firewall that can protect up to five devices because it uses a built in VPN that protects him. It will slow it down a bit, and the internet is slow on those cruise Wi-Fi hotspots, but it will keep him clean from the last mile.

Johnny Jet on Travel

Episode 1325

Johnny Jet

Travel App of the Week - Photocard. Take pictures and then have them printed and sent to friends. Leo says that PhotoCard is the best for printing. The quality is 5x7 lamented. The creator Bill Atkinson is a professional photographer and he wanted the images to be professional grade. $1.50 to send inside the US, $2.25 outside the US. Email them for free. There's also some great help videos for the more advanced features and they're done by Leo! There's also PosterGram, which is similar. .99 each.

Another App - Cozy Family. It's a simple family organizer.

How can I access my security cam without having a static IP address?

Richard from Crystal River, FL

Episode 1325

Richard has a security cam in his home in another state and he wants to know how he can access it and monitor what's on it with a dynamic IP address. Leo says that DynDNS will enable him to do this without requiring a static IP. Other options include No-IP DNS and Duck DNS. His router may also be able to do to it.

Johnny Jet on Travel

Episode 1323

Johnny Jet

Johnny Jet says that Global Entry has gotten so popular that it's almost as long as the regular TSA lines. The next best thing is Mobile Passport by the US Government. It's an app for iOS and Android that allows you to have your passport data in your mobile phone -- and it's free. Once you land, you turn on your phone and hit submit on the phone and you have four hours to clear through customs. It's a great alternative and cuts down on the waiting times.

Did I get scammed by malware?

Ellen from Santa Monica, CA

Episode 1322

Ellen feels like she got ripped off by Microsoft. She got a popup saying she had a virus and listened to it, then paid $250 for support. Leo says that wasn't microsoft. That was a bad guy. Leo says it was a browser popup and they use that to phish for gullible people to sign up. Microsoft will never, ever do that. It's even worse, though. They likely got remote access and not only do they have her credit card, they have also likely installed more malware on the computer. At this point, Ellen should call the credit card company, reverse the charge and have her card number changed.

What is a proxy?

Jay from Providence, NC

Episode 1322

Jay noticed in OS X El Capitan that there's something called "proxies." What is that? Leo says that unless he's using a proxy server, he should ignore it. If it has been set and he didn't know it, it could be a security software thing. Or perhaps a VPN. Proxies are used so that he can link another computer to get online, or use a different service. If it bothers him, he should just turn it off and see if it affects anything else. It could also be malware.

Why are there so many addresses in my Yahoo address book?

Margie from California

Episode 1321

Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.

How can I get drivers for Windows using a Mac?

Tim from Temecula, CA

Episode 1321

Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at asus.com. Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.

Why can't I open attachments in Windows 10?

David from Apple Valley, CA

Episode 1321

David upgraded to Windows 10 and now he can't open any spreadsheet attachment without entering a key. Leo says it sounds like Outlook is blocking the opening of attachments to protect him. This is because of ransomware, which has been triggered by opening an attachment. Ransomware, once opened, encrypts all user data and then asks for money to unlock it. So it's a security feature that it doesn't let him open those attachments. He may be able to disable that in settings, but the IT Department where he works probably has that enabled for a reason.