Internet and Web

Your internet connection, web sites and services.

How can I get rid of the FBI Moneypack virus?

Episode 1129

Rick from Phelan, CA

Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.

How can I get my Time Warner email?

Episode 1128

Jan from Carlsbad, CA

Jan is having trouble with her Time Warner Roadrunner email account. It won't load. Leo says that it could be an incorrect credentials when she set up the email account, so she should double check the username and password. There's also been a message saying that Time Warner is upgrading their platform and it may cause login issues. Leo says that's annoying, and just plain bad luck. They're probably just moving servers and if Jan gives it a few days, it should work again.

How can I get rid of spam in Gmail?

Episode 1128

Lori from Los Angeles, CA

Lori's son gets spam in Gmail, and she's wondering if he can click to "unsubscribe" from them. Leo says no, all that does is confirm that the email is a valid email and that's what spammers want to know. Lori's son probably selected promotional emails in his Steam account, so he keeps getting them because he asked for them. These are called "bacon."

Leo advises turning on the "promotional" tab (which Gmail calls automatic categorization). That way they'll go there and unclutter his main feed. For the rest, he can just label it "spam" and then Gmail will remove them.

Why does Google Chrome display squares instead of text in the upper right corner?

Episode 1127

Tom from Bozeman, MT

Tom says he's got a problem in Google Chrome on his Mac where he gets squares instead text in the upper right hand corner. And he did it on different computers as well. Leo suspects that he's missing the font that Google is trying to use. Typically there is a fallback font whenever the font that's being used isn't available, and he's checked that Arial is his font substitution.

Johnny Jet

Episode 1127

Johnny Jet

Johnny says that now is the time to book your flights to go home for the holidays. And don't even bother to look for a deal during the week of Thanksgiving. Although you could find a bargain by flying on Thanksgiving Day since people don't usually fly on that day. Also, save money by searching any time. Early in the morning saves a lot of money, as does alternate airports. Johnny says he likes to do "hidden cities," where you can fly a one way ticket, not check a bag, and then book your flight where your end destination is actually the connection.

Should I use IMAP instead of POP 3 for email?

Episode 1127

Greg from Orange County, CA

Greg hears that POP 3 is going to be obsolete and that he should go with and IMAP through Microsoft Exchange for an extra cost. Is that true? Leo says that it is, but he recommends going with Gmail instead. He could also buy the Google Apps account, and they do a great job with organization and spam filtering. IMAP will also work better with iOS devices. Leo also says he can shop around and get a better deal on IMAP. But Leo uses Gmail.

Can I get my deleted contacts back in Yahoo Mail?

Episode 1127

Mary from Ventura, CA

Mary's Yahoo email account was hacked, and in the process, all her contacts in her address book got deleted. Is there any way to retrieve it? Leo says that Mary probably had her account hacked through her "secret" questions which can be guessed using a brute force attack. Once hacked, her account was used as a spam account. But it may be that her account wasn't hacked at all, and her email address was spoofed instead. That means they just can pose as Mary by using the "reply to" field.