Internet and Web

Your internet connection, web sites and services.

Is my streaming being blocked?

Sony PlayStation

Episode 1507

David from Escondido, CA

David is having issues streaming PlayStation Vue with Cox Cable. He got an email about suspicious activity and when he called Cox, they tried to sell him a protection service package. Leo says that could be anti competitive behavior, or it could be a spoofed email scam designed to get him to install something. But it doesn't make sense that his streaming website would be blocked by a spammer.

What's the best mesh router?

Plume Wi-Fi

Episode 1506

Paul from Louisville, KY

Paul is concerned about internet of things and security. He wants to know if Plume would be a good, secure mesh router that can protect his network from the outside hacking his IoT. Leo says that Plume requires a yearly subscription to keep it up to date. Leo says it's somewhat justified because it can keep his network more secure. He's paying for security on his network, but his IoT devices may not be getting updated, so they're not secure. And his internet is only as secure as his weakest device.

How much data do I really use?

Meter

Episode 1506

Ed from Clairemont, OK

Ed can't figure out why he's being notified that he's using 150GB of data every month. He doesn't stream or download things. Leo says it's very easy to burn through 150GB a month. Windows updates are in the GBs now. He can go into his network and internet settings of his computer and see how much data he's using on each computer. His router may be able to tell him as well. He can navigate to his router's address in a browser window and it can tell him. If it doesn't, he can get a new router that can.

Does my Mac have ransomware?

MacBook Pro

Episode 1505

Justin from San Diego, CA

Justin's mother-in-law has a MacBook Pro that has ransomware on it. She just gets a blue screen. Leo says that Macs don't get blue screens, they kernel panic. It's likely an exploit in Javascript that is locking up her cursor to make her think the computer is frozen. She can press ALT + TAB to get out of the browser and she'll probably be fine. Then, she should turn off Javascript. Leo says it will not happen after that.