Internet and Web

Your internet connection, web sites and services.

RIP Net Neutrality

Episode 1448

Ajit Pai

In a strict party-line vote, the FCC voted 3-2 to kill Net Neutrality rules, in spite of overwhelming support to protect it. Leo says that while the rules were in place in 2015, we've really had it since the beginning. Leo says he believes the smaller ISPs will probably still keep the spirit of Net Neutrality, but he believes the bigger companies like Time Warner, Comcast and others will probably charge Google, Facebook, and others for access to their customers. He doesn't believe at this point that customers will see a direct impact, though.

Why is my internet dropping out?

Episode 1447

Rene from Los Angeles, CA
Ethernet cable

Rene's internet access disconnects several times a day. Leo says he has the same problem and he knows it's the ISP. It could also be his mesh router, however. But the only way to check that is to use another router to eliminate it from the mix. Could it be a DDOS attack? Leo doesn't think so unless he knows of someone who is targeting him to keep him off the net. That's unlikely, though. It's probably just his ISP having issues.

How can I reset my Bitcoin password?

Episode 1446

Dale from Rancho Palos Verdes, CA
Bitcoin

Dale has invested in BitCoin, but he forgot his password. He requested it from CoinBase, but now Google Authenticator won't work. Coinbase's support is overwhelmed so he can't get in. So what can he do? Leo says that Bitcoin is rampant with fraud and that's why the Google Authenticator is used. But it may be that his account has been hacked. He may just have to be patient in contacting Coinbase to get them to reset it. But he shouldn't have an authenticator to reset a password.

Johnny Jet on Travel

Episode 1446

Johnny Jet

Johnny's dad was having trouble charging his cellphone, and Sprint said to buy a new phone. He took it to the Apple Store and with a burst of canned air, it was back to normal. Turned out to be pocket lint in the lightning port. But shame on Sprint for trying to shake him down for a new phone!

Travel Tip of the week - Wear an Ugly Christmas Sweater on an Alaska Airlines flight and get boarded before anyone else!

Is there an alternative to HTML based mail in the iPhone?

Episode 1444

Marco from Portugal
Apple iPhone X

Marco wants a better email client for his iPhone. He's not a fan of HTML based email. Leo says it's dangerous, but most mail clients including Apple Mail panders to users who want to see pretty pictures. But it's just not as secure. They do prevent loading of images unless you request them, but plain text will always be more secure.

How about a good antivirus for his iPhone? Leo says he doesn't have to worry about viruses in an iPhone or macOS. There haven't been any successful malware attempts on iOS.

Is there a better alternative to internet than my business solution?

Episode 1444

Hans from Los Angeles, CA
Cell tower

Hans is having issues with poor internet service in the mall where his store is located. He only gets 1.5 MBps for $85. Leo says that's awful. Leo says there's bound to be better options in his area, but he's stuck there in the mall. Leo says that's a scam where the mall makes an exclusive deal with an ISP and he's stuck with no other option. Maybe he could get several tenants together and go directly to the landlord of the mall and demand they offer a better option.