Internet and Web

Why can't I attach my NAS to my new router?

Paul from Lake Forest, CA

Episode 1339

Paul says ever since he upgraded his router, his Mac's NAS doesn't connect. Leo says to drag the NAS out of the Finder side bar, and then remount it. Then he can add it back to his Finder. Paul should also look for "Connect to Server" under the "Go" menu. He can figure out his IP address for the server by browsing to it. It may also mean that the router is blocking it.

How can cities tax streaming services?

Seth from Long Beach, CA

Episode 1339

Seth is hearing that some cities want to tax streaming services. Leo says that is horrible. Pasadena is charging 9.4% on each streaming service starting in January. The argument is that cities are losing revenue due to cord cutting. 9.4% is a high percentage, and isn't it taxing citizens twice? They already tax the internet access, so why would people have to pay that tax twice because of streaming? It's also highly problematic from a net neutrality aspect. Will they pick and chose what services to tax? All bits should be treated equally.

Facebook Blamed for Allowing Fake News to Affect Election

Episode 1339

Facebook Logo

In the aftermath of this week's election, people are blaming Facebook for not taking down fake news reports that could have impacted it. Leo says that Facebook can't vet every single post to verify if it's accurate. That's just unrealistic. And according to Facebook, the fake news posts this year was only a very tiny percentage of the posts that were put up. Leo also says that the most important thing we can teach kids today is to develop critical thinking, to verify what they read themselves and not to take things without a grain of salt.

Why does Cox delete my email?

Pam from Orange County, CA

Episode 1338

Pam's internet and email is with Cox, but Cox only keeps mail on the server for more than a month and it keeps disappearing. Leo recommends going with Gmail instead. They don't have a time limit and she can have it grab her email from her existing account. It makes it a much better option. Also, Cox is using IMAP for email, and that's why they're taking the email off. She could set her email for POP and it will download all the email to her computer. FastMail is another option.

Why can't I log into Google Calendar on my Samsung refrigerator?

Episode 1338

Julio from Arizona
Samsung Refrigerator with Family Hub™

Julio has an internet enabled refrigerator and he can't get to Google Calendar online with it. Leo wonders if it's one of the first refrigerators. Leo says that Google changed the way the calendar works and Samsung probably hasn't updated the firmware to accommodate that new standard. Since his fridge is out of warranty, they have little incentive to fix the problem. There's a technote about it at productforums.google.com.

Why is my Roku buffering and rebooting?

Episode 1338

Mike from Tustin, CA
Roku Ultra

Mike recently "cut the cord" and streams only via Roku. Leo says that what's apparent is that cord cutting doesn't really save money. When you consider Netflix, Hulu, HBO Go, and Amazon Prime subscriptions, he's paying just as much, if not more. That's not the reason to cut the cord. The reason is to send a message that he's not going to take it anymore from the cable companies.

Is there pro level support for Gmail?

Rick from Glendale, CA

Episode 1337

Rick has had a Yahoo account for most of his digital life. But now his daughter is trying to get him to use Boomarang, and it only works with Gmail. So he's decided to migrate over to Gmail. Leo says that Gmail is a great option, but if he's looking for professional level support, then subscribing to Google Apps may be the solution. The chatroom says that GSuite is an option. It's $4.16 a month per user with support.