Internet and Web

What email client should I use?

Episode 1330

Frank from Monrovia, CA
Mozilla Thunderbird

Frank is having issues with Windows 10. Applications, especially Windows Live Mail, are disappearing from the task bar. Leo says that Windows Live Mail has become "depricated," with the end of life in January. Sounds like it's time to go with another mail client. Frank is with Verizon and that usually means he'd have Yahoo or Frontier mail. Leo recommends using Gmail, though. Then he can use Thunderbird by Mozilla instead of Live Mail. Or he can just use Gmail's browser client.

What is a smart TV?

Katrina from Trinity, TX

Episode 1329

Trinity wants to understand the so-called "smart TV." Leo says all that means is that she can stream video from the internet as well as watch from cable or antenna. She'll have to have a good internet connection to do that, though. If all she is doing is streaming, she won't get the live broadcasting options like sports, news and awards. If she has line of sight to a transmitter site, she can get an antenna and that will give her what she's missing from live TV.

How can I find the best cable, internet, and phone service?

Ricky from Chatsworth, CA

Episode 1329

Ricky thinks his Triple Play package is just too expensive. What is the best provider for internet, cable, and telephone? Leo says that the only real advantage of a Triple Play package is that he'd get one bill. For a phone service, he prefers real phone service because in the event of a disaster, the plain old telephone service will continue to operate. Leo advises going to DSLReports.com because they will give him the best ratings on what is the best coverage and reliability. Leo also recommends talking to neighbors.

Is Family Sharing with iTunes Music better than a single account?

Episode 1328

Brian from Anchorage, AL
Apple iTunes

Brian's family shares a single iTunes account and he wants to know the advantage of going with family sharing. Jason says he'll gain the advantages of using different settings for different accounts, including setting buying limits, ratings, etc. The downside is that he won't get to share the iCloud space. Additionally, in-app purchases aren't sharable. So if it isn't broke, Jason says don't fix it. He should stick with what he has.

Why is my streaming so unreliable?

Ray from Los Angeles, CA

Episode 1326

Ray is having trouble streaming. It buffers a lot. Leo says that if his router is a few years old, it could slow down and become less reliable. Rebooting the router will bring it back, but then it'll happen again. So he should get a new one. His TV's Wi-Fi may also be getting "promiscuous," meaning it is jumping to a stronger signal every time it finds one. He can also go into his router and adjust the "lease time for DHCP" to make it longer before it acquires a new IP address. He can also get a dual band router, which will have 2.4 GHz and 5.0 GHz.

How can I change my ISP and keep my email?

Gail from Covina, CA

Episode 1326

Gail is one of those Verizon customers that got trapped in the Frontier acquisition. She keeps it because everyone knows her email. Leo says that's why he suggests everyone buy a domain name that will be their email address forever. Then she could change providers and nobody will know. She can then forward all of her email to it. In fact, she can do that now with her Frontier account by getting Google Gmail and then forwarding all of her mail to that. Once she makes the switch she can then inform everyone and never look back.

How can I use my phone in Japan?

Episode 1326

Sandy from Canyon Country, CA
Samsung Galaxy S5

Sandy is going to Japan and is taking her Samsung Galaxy S5 through Verizon. How can she use data while overseas? Leo says that Verizon is the least friendly overseas. Verizon offers an international data package, but it's very expensive and complicated. She can buy the best she can, but use Wi-Fi whenever she can. Turn off international data roaming in the settings. Then Google can pre-cache her maps so she can use them there.

Can I monitor my employees internet activity?

Walter from Land O'Lakes, FL

Episode 1326

Fred's friend has a company and he wants to monitor his employee's online activity. Leo says that's doable and totally legal. Every employee needs to understand that if he's using company hardware anywhere, the company has the legal right to monitor his activity. It would be a good idea to advise them so they know ahead of time that it can happen. He should establish an appropriate use policy in the office at first. Fred should check out PrivacyRights.org for documents and information.