Internet and Web

Your internet connection, web sites and services.

Why does my internet connection stop when I'm uploading video?

Episode 1124

Vance from Florida
YouTube

Vance says that when uploading data, it completely hogs his bandwidth. Leo says that's usually true. If he saturates the upstream bandwidth with videos, the connection can't do any other internet activity as a result. Can he split the bandwidth to prevent that interruption? Leo says that's why bittorrent works better. There really isn't a way to do it unless his router supports it. Leo says it may be more practical to set the videos to upload as he gets ready to go to bed and let it run through the night.

Did a website crash my hard drive?

Sue from Redondo Beach, CA

Episode 1124

Sue went to a website to watch Bob Dylan live on stage and her computer got "fried." Leo says that there's no website that can short out a computer. And it's not in the interest of a hacker to be that destructive. They want vulnerable computers to exploit them. So it's important to keep the computer updated. She should also update Flash, her PDF reader, drivers, and just about everything can be exploited. Leo also recommends using Google Chrome, because it sandboxes Flash and updates it all the time. So she doesn't even have to install Flash on her system.

What's the best browser for the Mac?

Episode 1123

Jay from North Carolina
Google Chrome

Jay wants to know what browser Leo uses on the Mac. Leo says that Chrome is what he uses 90% of the time, although Safari is very good. Leo prefers Chrome because Flash is sandboxed within the tab, so it doesn't crash the browser when it goes down. He also says that since Chrome has Flash built in and Google updates it regularly so he doesn't have to install it separately. Sync is better in Chrome as well. Leo says Firefox is the third best, but he says it's gotten bloated over the last few years and has slowed down a lot.

Why does my Time Capsule keep resetting?

Episode 1123

Tamara from California
AirPort Time Capsule

Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.

How can I access the GUI of my router?

Episode 1123

Rick from Albuquerque, NM
Asus Router

Rick bought an Asus router and set the cable company's modem/router in bridge mode. He wants to know if he can access the GUI of the modem because he can't see it. Leo says that's because the Asus router is assigning the IP addresses as it goes. That's how it's designed. So he can't really do that. Leo also says he could alter it via the public address by turning on WAN administration, but that's a bad idea because then anyone could do it.

Johnny Jet

Episode 1123

JohnnyJet

Johnny says that when you're traveling overseas, having TSA Precheck ($85), Global Entry ($150) and Nexus ($50) all three for five years, allows users to bypass security and save a ton of time and hassle when traveling. Johnny also says that signing up for Flight Alerts via Twitter, or using TripIt with Flight Alerts will help you to know if your flight is delayed or cancelled. And if it is cancelled, signing up for CrankyConcierge.com will help you because they will stand in for you to change your flight.

What's the best office suite for editing documents online?

Episode 1123

Mitan from Belgrade, Serbia
Microsoft OneDrive

Mitan has a bunch of technical documents and he wants to edit them. Leo says that Microsoft Office Online (formerly Office 365) is the best option. Microsoft is pushing everyone to move their data to the cloud, and Office 365 is in the cloud. There may be some advanced features that aren't available, but it's likely that it'll work for Mitan. He can then store the documents at Microsoft OneDrive.

Do I have to use second factor authentication online every time?

Episode 1122

Jeri from Austin, TX
text messaging

Jeri isn't getting her text messages through her laptops, and her carrier is AT&T. Leo says that text messages are through the cell phone. Leo says that the first time she logs in, the bank will send her a text. She'll then input the code and the website will know that her browser activity is legit. But she shouldn't have to do it every time if she has the box checked to "trust this computer." Then it'll trust it every time and not worry about it.

What alternatives are there to cable and satellite companies?

Episode 1122

James from Sparks, NV
Television

James says that prices of cable and satellite services are escalating. What can he do to cut the cable and get the same programming? Leo says that content companies are raising prices and cable companies are just passing the cost along. Cutting the cable can be done by using streaming and buying ala carte channels. It would be great if he could do that and eliminate the middle man. He could also get exactly what he wants and none of what he doesn't. But the cable companies are standing in the way. That's where streaming and buying shows on iTunes and Netflix is beneficial.