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Tom is having issues getting into his Microsoft email and when he tries to reset the password, it won't help. Leo says it could be that Tom's email has been hacked and the user has taken over the email account. Leo says Tom will have to call Microsoft and have them walk him through regaining access to his mailbox. This is why second factor authentication is vital.
Peter is getting a popup on YouTube that is saying it has an expired certificate. Leo says that usually indicates an inaccurate date and time set in the computer. He should also update his browser. That will update the certificate authorities.
Doug has an Outlook problem. He can't start it, open it, or access any of the data. Leo says that Outlook is a hassle because it puts all it's data into one big furball of a PST file. Often it can get corrupted, and then causes this kind of issue.
Doug could try to locate that PST file, back it up, move it out, and then hold down the ALT key and select "rebuild the index file." Microsoft has a tech note on how to do it.
Johnny Jet is in studio today. Johnny travels to about 20 countries a year and thinks that people should go to a new country every year. Especially to see the UNESCO World Heritage Sites. Macho Pichu, the Great Wall of China, the Pyramids, etc. Those are the most notable from learning world history. What are your favorite travel apps? Johnny just heard about NextBus, which tells you when the next bus is coming where you are. Leo likes Google Maps because you can see it anywhere and the street view is amazing.
Andre has a podcast based on DragonBall Z, but his podcast doesn't appear in the first few pages of the Google search results. Leo says that's because Andre's podcast is so new with only two episodes, and doesn't have the page rankings yet. That takes time and effort to get others to link to it. Andre will get ranked higher as higher ranked sites link to him. Andre shouldn't make inorganic links or artificial links, though. Google hates that and are very sensitive to people trying to game the system.
Todd has always backed up his documents to a flash drive, but since it has failed, he's starting think there has to be a smarter way to do it. He was thinking of putting them on Google Docs. Leo says it's a good solution that's free, but it can be limited. Leo likes Microsoft's Office 365 since it's cloud based, yet documents can still be stored locally.
Violet Blue from ZDnet put out a very strongly worded opinion piece blaming Google's Sergey Brin about the woes of the world. She says that in 2011, Brin was telling all of us that Google+ was the future of Google. But just earlier this week, Brin confessed that his involvement in anything tangentially related to social media was a mistake to begin with. She goes on about how Google sees the users as a "little more than webs of flesh spun over packages of salable data."
Sandra wanted to know if Leo recommended using Google Chrome instead of Internet Explorer. Leo says he doesn't really like Internet Explorer, and uses Chrome instead. If she's using Internet Explorer, she should make sure to have version 11 or later to stay secure. Leo prefers Google Chrome because it has Flash built in, it sandboxes each tab, and is generally a more secure browser.
Sondra just bought a new computer at Best Buy, she's thinking of getting DSL Extreme. Is it good? To figure out what would be best for Sondra, she should understand the differences between DSL and cable internet.
Leo thinks this could be the best answer to the open internet issue with the FCC. If communities create their own internet, it ends the conversation because it is a municipal utility like water or electricity. One way communities could make this financially viable is to ask commercial providers to provide service on top of their infrastructure. It could also encourage competition among providers. It's a great idea, but it's hard to convince municipalities to do it.