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Trevor is frustrated with GoDaddy because he searches for domain names, but when he goes back to buy them, GoDaddy has bought it and increased the price. Leo says that that's why he uses Hover. They don't do stuff like that.
(Disclaimer: Hover is a sponsor).
Dave has noticed that when he powers up his MacBook away from his Airport, it won't get better when he gets closer to it. So he bought an Airport Express to relay the data speed. Leo says that's a good solution as it acts as a repeater. But he'll have to be sure it's set up properly.
Tom says he's got a problem in Google Chrome on his Mac where he gets squares instead text in the upper right hand corner. And he did it on different computers as well. Leo suspects that he's missing the font that Google is trying to use. Typically there is a fallback font whenever the font that's being used isn't available, and he's checked that Arial is his font substitution.
Johnny says that now is the time to book your flights to go home for the holidays. And don't even bother to look for a deal during the week of Thanksgiving. Although you could find a bargain by flying on Thanksgiving Day since people don't usually fly on that day. Also, save money by searching any time. Early in the morning saves a lot of money, as does alternate airports. Johnny says he likes to do "hidden cities," where you can fly a one way ticket, not check a bag, and then book your flight where your end destination is actually the connection.
Greg hears that POP 3 is going to be obsolete and that he should go with and IMAP through Microsoft Exchange for an extra cost. Is that true? Leo says that it is, but he recommends going with Gmail instead. He could also buy the Google Apps account, and they do a great job with organization and spam filtering. IMAP will also work better with iOS devices. Leo also says he can shop around and get a better deal on IMAP. But Leo uses Gmail.
Mary's Yahoo email account was hacked, and in the process, all her contacts in her address book got deleted. Is there any way to retrieve it? Leo says that Mary probably had her account hacked through her "secret" questions which can be guessed using a brute force attack. Once hacked, her account was used as a spam account. But it may be that her account wasn't hacked at all, and her email address was spoofed instead. That means they just can pose as Mary by using the "reply to" field.
Richard's website has fallen dramatically on Google's search results, and he's wondering why. Leo says that Google is always tweaking their search algorithm. In order to get a high Google ranking, he has to be linked by other pages that are higher on the list. That's what gives pages what Leo calls "Google Juice."
Jeff just signed up for "TrueStream" broadband service. Leo says that it's a new system that likely uses fiber and is supposed to get up to 75 Mbps down. Jeff is concerned because the modem is installed right next to his Apple Airport Extreme. Leo says as long as he has some separation, and they're not touching, he'll be ok. He should also disable the Wi-Fi from the modem, and just use the Airport Extreme for DHCP and Wi-Fi.
Shel has designed a prosthetic hand that he wants to get out to developing nations, and his issue is actually finding people who need it. How can he use the internet to find people in need? Leo says that teaming up with organizations that are already in the country is likely more effective than doing Google searches.
Brian wound up getting a browser hijacker. Leo says that's the risk of downloading software these days -- it often will come bundled with other unwanted programs. Typically, during the install, there will be checkboxes for other programs which should be unchecked. It's not technically considered malware, but they were likely obscure in how it was worded and it tricks users into installing these programs. Leo strongly advises against using third party download sites like CNET's Download.com because of this. Only download software from the original developer.