Internet and Web

Your internet connection, web sites and services.

How can I move my old documents to my new Mac?

Episode 1130

Earl from Lakeside, CA
Apple iMac

Earl has an old iMac and can't transfer his files to his new iMac. He wants to move the program from the old to the new, but he doesn't have any disks. Leo says that Microsoft Word for the Web, which is free, or Google Docs, would work great. He doesn't need new software. He can just backup his data with a USB key and then bring it to the new Mac and use Office for the Web or docs.google.com to open it.

How do I get rid of the Conduit "Search Assistant" on my Mac?

Paul from Virginia Beach, CA

Episode 1130

Paul got nailed by a "search assistant" malware and he can't get rid of it. Leo says the good news is that it probably hasn't wormed it's way too deep. It's probably been installed as an extension into the Mac. He has to be careful because bad guys have made pages alleging to uninstall with a program, when it actually installs more malware.

How can I put an expiration date on unread email?

Episode 1130

Bill from Anaheim, CA
Google Inbox

Bill heard about Google Inbox and he usually tries to separate email into his categories. He wants to set an expiration date on unread email, so if he doesn't read it within a certain amount of time, it will disappear. Leo says that an expiration date would be interesting, but could also be complicated as some people would hate it. But he can set up his desktop client to delete email after a set amount of time.

Why does the Wi-Fi drop out on my iPhone?

Episode 1129

Byron from Crystal Lake, IL
iPhone 6

Byron's internet radio cuts out when he's listening on his iPhone running iOS 8.1. Leo says that intermittent Wi-Fi has plagued iOS for years, and Leo says that the nature of the beast is to have drop outs. But since iOS 7 it's really been a big problem. Leo says that Apple must be doing something odd because it's a common complaint.

Wi-Fi can often be promiscuous and can jump from access point to access point, dropping the signal. It could be the metal cases causing the problem. Byron can reset or update the firmware of the router. That could help, but the fix is elusive.

Johnny Jet

Episode 1129

Johnny Jet

Hotelpower.com is a new website that promises up to 25-75% off Internet rates (based on rack rates). Leo says it seems like hotel rates are getting really expensive. Johnny says yes, rates are high right now, especially heading into the holidays, so it pays to shop around. And Hotelpower.com has the potential to offer tremendous savings.

How can I get rid of the FBI Moneypack virus?

Episode 1129

Rick from Phelan, CA
Virus

Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.