Internet and Web

Your internet connection, web sites and services.

Why is my download speed so slow sometimes?

Bob from San Diego, CA

Episode 1187

Bob is having trouble with his download speeds. They just aren't consistent from computer to computer. Leo says it's important to understand that he's paying for *up to* the maximum download speed. It can vary wildly. But Bob says sometimes is slows down to a crawl on one of his computers. Leo says he can experiment by rebooting the computer and see if it goes back up to max download speeds. If so, that means there's a program running. That's called a "memory leak" and the computer is using up bandwidth by that program.

Why can't I get back online after removing malware?

Ed from Philadelphia, PA

Episode 1186

Ed has discovered malware on his computer so he took it off and now he can't get on the internet. Leo says that Malware comes through any browser and when you get malware, or in this case adware, removing it can be problematic. Installers will attach the malware or adware to a critical system file and then when you remove it, you also remove the critical files for your system.

How can I stream live through my camcorder?

Nick from Santa Cruz, CA

Episode 1186

Nick has a camcorder with HDMI out and he wants to know if he can run Wirecast with a tablet. Leo says probably not. He'll need a computer because tablets don't have HDMI in, only HDMI Out. He'd also need HDMI live as a feature in the camcorder. If it will only be live in playback, then it won't help. Do any notebooks have HDMI? Leo uses Canon Vixia's with a Blackmagic converter to run into the computer. Imogen also makes an HDMI Input card.

Has my bank account been hacked by a popup?

Diane from Encino, CA

Episode 1185

Diane got a popup that said she had a virus. She knew it was a scam and closed out her Safari browser and turned off her computer. Then she got a bank notice that her account was compromised. Are those occurrences related? Leo says probably not. Just because a popup tells her she's infected, it doesn't mean she is. The popup was designed to get her to call someone so they can socially engineer her to install something. The bank notice probably was the result of someone who she gave her card to at a restaurant copying her information. Her Mac is safe.

Why does my VPN connection drop out?

Rob from Valley Center, CA

Episode 1185

Rob just moved and has a new cable provider. He works from home and has issues losing connectivity to his work using VPN. Leo says that the provider probably provides the modem. He should ask for DOCSIS III service. That will be more reliable and faster. Buying his own DOCSIS III modem will be newer and will save him money. Rob should ask them what DOCSIS III modems they support and buy his own. Another issue could be his router. Rebooting the router can clear out any bad issues. Routers do need to be replaced from time to time.

Did I get bit by malware?

Sam from Hemmit, CA

Episode 1185

Sam clicked on a bad link and how he has malware. It has locked his browser. Leo says that uninstalling his browser and reinstalling will be of limited value. He can run Malware Bytes, but he'll need to make sure he uses the official version because there are counterfeits out there. Leo says that it's likely a browser hijacker object is in the mix, which will then popup ads and push him towards certain search results. Malware Bytes will remove it.

What are alternatives to Clear WiMax?

Richard from Commerce, CA

Episode 1185

Richard bought a Clear internet box, but Sprint bought Clear and is shutting it down. Leo says that Clear was WiMax, which was a special Wi-Fi system that used microwave signals. Leo thought it would be a great option for rural areas, but Sprint's investment almost bankrupted them. It just didn't work unless you were really close to the tower. That's why Sprint dropped it and went with LTE. Leo suggests getting an LTE access point. He can get them with Ethernet.

Why can't I view my webcams?

Episode 1185

Greg from Palm Beach, FL
Foscam

Greg has several webcams at his home in Colorado and every time he logs into the cameras, there's no image. He has to go into compatibility mode and add an IP address manually to get it. Leo says that the issue may be compatibility mode or hardware acceleration in his video driver. If it's set to bypass Windows, then he should go to the video device driver and check or uncheck the box. He should also use the latest version of his browser.