Your internet connection, web sites and services.
Internet and Web
Bruce wants to know if his friend's website should be using a VPN for secure web access. Leo says that he can, but the first thing web sites should be doing is running a secure site with https. Amazon uses an extended SSL certificate which has a green bar so that it's even more secure for eCommerce. Using a VPN like HotSpot VPN or Tunnel Bear can give him a secure and ecrypted tunnel to a server.
Johnny Jet just got back home but there's insane deals out right now to Switzerland and Japan that's making him want to take off again.
Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.
Johnny Jet just flew in from the East Coast and now he's starting to slow down his travel time since his wife is about to have a baby. Johnny says that if you want to fly first class or business class, do it early. Check out FirstClassFlyer.com. For tips on how to get great deals on flying first class. It costs about $100 a year for the newsletter, but if you can book a first class flight for less, it could pay for itself the first ticket you book.
Bernardo got the Triple Play bundle from Time Warner using the Internet, but he has to send them information from time to time via fax. Leo says that's because of them needing his signature. Leo does a rubber stamp JPG onto a PDF file and sends it to them.
Nick's uncle has a bunch of certifications and wants to map out what people make all over the country to figure out what he's worth. Leo says that using Google Maps API can do that without having to buy any mapping data. It will require knowing Java to do it. Google has training at developers.google.com/maps.
Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.
Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.
John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law.
Jim has a friend who's website has received a message that their website has been hacked. Is this warning legitimate? Leo says it probably is. Most managed providers offer that feature, but there's also independent monitoring services like Site Lock. They'll monitor his website, but they won't patch it. He'd need to have a service that goes through all of his code to make sure it's patched and nothing remains of the virus that may have infected it. Jim should check out Qualys. They monitor and repair the site should it get infected.