Internet and Web

How can I connect my VOIP Box?

Episode 1336

Jean from North Hollywood, CA
Ooma

Jean doesn't have a cell phone and she's decided to move from a landline to VOIP with Ooma. She doesn't know how to set it up, though. Leo says as long as she has internet access, it should work fine. When she connected it to her modem, everything shut down. Leo says she should keep her landline for emergencies because VOIP doesn't have 911 service. So she should keep the least expensive landline called "lifeline service." During a power outage, it will still work.

What streaming box should I buy?

Episode 1336

Diane from Long Beach, CA
Roku 4

Diane has decided to cut the cable, but she doesn't know where to go from there. Which streaming box should she get? Leo says that there isn't an all-in-one solution for everything she'll want. If she buys through iTunes, then she'll want Apple TV. If she's on Amazon, then maybe the Fire, or the Roku. But if she has to choose one over all the others, Leo says Roku is the best. It's affordable and has the broadest variety of content.

How can I send out thousands of emails?

Honor from Long Beach, CA

Episode 1335

Honor is running for state senate and she can't send more than a few thousand emails at a time. Leo says that's because ISPs assume she's a spammer. She'll need a service like Constant Contact or Mail Chimp. SendGrid is another option. The issue is cost, though, and these services will charge her. SendGrid will charge her $200 a month to send 100,000 emails.

Johnny Jet on Travel

Episode 1335

Johnny Jet

The busiest airport in the world is Hartsfield Airport in Atlanta. Atlanta is a major hub and they have planes taking off and landing every 30 seconds.

October is Plan a Cruise Month, with good deals on cruises. The best place to go is to a cruise agent. This is a specialist who books cruises. Cruise specialists often cruise themselves and have great insights on where to go at your destination and what are the best cruises. Also, check out CruiseCritic.com. They have great last minute deals at up to 85% off.

How should I set up my mom's email account?

Jason from Richmond, VA

Episode 1335

Jason wants to know how he should set up his mother's email account. Leo suggest using IMAP, which will download the email but also keep it on their servers. If the ISP doesn't do it, then he can set up a GMail account and have that go get the email and store it there. She can continue to use her old email address while at the same time having a more secure storage of all email.

How can I publish a book on Apple iBooks?

Episode 1334

Noberto from Whittier, CA
Apple iBooks Author

Noberto is a retired scientist turned self published author. He wrote and published his book through Amazon's Create Space and wants to expand to Apple iBooks. Leo says that using Create Space means he's stuck with just Amazon, and that really is the biggest place. Getting it on Apple iBooks can be done in a similar fashion. Apple offers iBooks Author for free. Apple will let him do self published works, but the key is to get it in the right format (ePub).

Why is my resolution so bad in Netflix?

Keith from New Hampshire

Episode 1334

Keith streams on Netflix and it looks terrible at the beginning. Leo says that Netflix uses an adaptive algorithm that starts off at its lowest resolution and then gets better once it guages his bandwidth. If it gets worse over time, though, that means that his bandwidth is inconsistent. Since Keith is using wireless, it could be the Wi-Fi dropping or pausing briefly, dropping packets. Keith needs to wire his router to the TV. If that doesn't fix it, he can look for the Quality of Service (QoS) setting that will enable him to set priority over what traffic he wants.

How Did Hackers Break Into the DNC Email Servers?

Episode 1334

DNC Logo

A new article on Motherboard details how hackers used a spearfishing attack to get passwords and break into the email of members of the Democrat National Committee, namely John Podesta, and also Colin Powell. The attack came as a phoney message from Google that someone had their password and they should change the password immediately, along with a big "change password" button.