Internet and Web

Your internet connection, web sites and services.

Why is Wi-Fi so slow on my laptop?

Episode 1474

Beth from Manhattan Beach, CA
Netgear Orbi Router

Beth has a two story house and she has no problem streaming anything or using the internet, except on her laptop. Leo says that if her Roku is running HD, then she's getting decent bandwidth. Would a mesh router help? Leo says it may, but it's an expensive way to find out. Beth should run a speed test on her router to see how it goes. She should do it closer to her base station, and then again down into the lower floor and see if it improves or gets worse. That would tell her something. Leo says that since Beth is using Frontier, it could be her Frontier router. They're just terrible.

Is it more secure to have my devices connected to a separate guest network?

Episoide 1473

Andre from Irvine, CA
Plume Wi-Fi

Andre has a few Nest devices connected to his router, and one is connected to a guest network. Is that more secure? Leo says no. While guest access doesn't have access to passwords, they do have access to his entire network. Nest is secure, though. Plume offers a great feature - internet-only access to a guest network.

How can I extend Wi-Fi to my second floor?

Episoide 1473

Henry from Garden Grove, CA
Eero

Henry wants to extend his Wi-Fi upstairs. What extender should he use? Leo says he has a few options. Mesh routers are great because they have satellites that he can plug into each room, creating a wireless grid for his home. These usually come with a base station and a few extenders. They're a bit pricey, but they have the advantage of having full duplex communication, so the speed isn't cut as it's passing along the signal. They also have great security features, they're easy to maintain through the app, and they update automatically.

How can I delete all my email?

Episode 1472

Jeff from Montgomery, AL
Email

Jeff is about to close down an old email account and he wants to be able to delete all the old email at once. Leo says that if the email system is POP, he can set the email client to delete from the server once it has downloaded to it. If it's IMAP, that email is kept on the server after downloading. So he'll have to do it the hard way. If he can turn on POP3, he can then just download it and it will delete all at once afterwards. If not, he'll need a third party app, and there are plenty. Google makes one.

Why does Roku tell me I'm not connected to the Internet?

Episode 1472

Karen from Lake Elsinor, CA
Roku Ultra

Karen gets a warning that she isn't connected to the internet on her Roku, when she is. Leo says he has the problem as well, and he believes it's because the internet will experience momentary drop outs from time to time and the Roku software doesn't handle drop outs very well. He doesn't know what the fix is, though. Karen could restart the Roku by unplugging it and letting it reboot. But that's frustrating to do when the show is still playing. Getting a newer model should fix it.

How can I protect my email account in Outlook?

Episode 1472

Nathan from Canada
Email

Nathan gets a lot of "sketchy emails," and he wants to know how he can avoid that. Leo says he really can't avoid it, but most email programs can render any malware written into an HTML formatted email neutral. If he's using his mobile device, there's really no exploits that can hijack the phone. It's possible, but not at all likely. Malware emails are more dangerous in a browser rather than an email client. He can turn off HTML in the settings if that worries him, though.

Why Leo Quit Facebook

Episode 1472

Facebook

Tired of the intrusion into his privacy, Leo decided to quit Facebook last night. Leo says that when Facebook users take quizes on Facebook, the quiz maker gets access to all of your personal information, as well as the information of your friends — without their consent. Leo says Facebook refuses to do anything about it.

Why am I getting an insecure website warning?

Episode 1471

Kimberly from Carlsbad, CA
Browser warning

Kimberly is having issues with her U-Verse internet access after wiring her computer directly. She sees things on her browser she doesn't like. Her "IT guy" says it's an IP issue. Leo says someone is overthinking it. It's not an IP issue. IPv6 is invisible, so that shouldn't make a difference. Not all sites are secure, the only ones that are should be the ones she's giving private information to. And a log in form could be secure while a page is not. Yahoo isn't the greatest ISP to rely on, either.