Internet and Web

Your internet connection, web sites and services.

What is a proxy?

Jay from Providence, NC

Episode 1322

Jay noticed in OS X El Capitan that there's something called "proxies." What is that? Leo says that unless he's using a proxy server, he should ignore it. If it has been set and he didn't know it, it could be a security software thing. Or perhaps a VPN. Proxies are used so that he can link another computer to get online, or use a different service. If it bothers him, he should just turn it off and see if it affects anything else. It could also be malware.

Why are there so many addresses in my Yahoo address book?

Margie from California

Episode 1321

Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.

How can I get drivers for Windows using a Mac?

Tim from Temecula, CA

Episode 1321

Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.

Why can't I open attachments in Windows 10?

David from Apple Valley, CA

Episode 1321

David upgraded to Windows 10 and now he can't open any spreadsheet attachment without entering a key. Leo says it sounds like Outlook is blocking the opening of attachments to protect him. This is because of ransomware, which has been triggered by opening an attachment. Ransomware, once opened, encrypts all user data and then asks for money to unlock it. So it's a security feature that it doesn't let him open those attachments. He may be able to disable that in settings, but the IT Department where he works probably has that enabled for a reason.

Johnny Jet on Travel

Episode 1321

Johnny Jet

Johnny says that the FAA has advised airlines to ban the Samsung Galaxy Note 7. United has recently announced it and there's an airline in Australia that has banned it. But Johnny says it's going to be very difficult to enforce. Airlines can request no charging of phones while in flight. Leo advises returning the phone.

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How can I share images with a lot of people from an event?

Tom from Chicago, IL

Episode 1321

Paul has his 50th high school reunion this week and he knows that everyone will have cell phones, taking pictures and uploading to social media. Paul wants to know how to get the images all together. Leo suggests using hashtags. If he places the hashtag all around the reunion and announces to everyone to hashtag every post, then everyone will be able to search and see them. He can also create a central shared photo album at Google Photos and invite them to the shared album.

Why can't I cast to my PC using AllCast?

Damian from Spokane, WA

Episode 1320

Damian is trying to get an app called AllCast to work on his PC with AllCast Receiver, but it won't work for him. It works on his brother's PC, though. Leo says that AllCast is a great program that allows you to cast to it through Chromecast and it was designed to work with any streaming player. You can even turn your PC into a Chromecast like device. It's kind of a hack, though, so it may not work consistently.

Can I connect TuneIn to my Amazon Echo?

Episode 1320

Tom from New Hampshire
Amazon Echo

Tom is calling about the app for using push to talk. He uses one called Roger and it sounds really clear. Leo says that's because it uses data, not the cellular network.

Does the Echo support TuneIn? Leo says not yet. They'll have to update it. Leo has heard that Sonos is going to support the Echo next year and you can use TuneIn on the Sonos. So that looks good. Amazon just did support for Spotify, so they're making progress in that direction. So in time, it should happen.