Internet and Web

Your internet connection, web sites and services.

Why is satellite access on cruise ships so slow?

Cruise Ship

Episode 1514

Don from San Pedro, CA

Ron is going on a cruise soon and he wants to know if the Wi-Fi on the ship will be usable. Leo says it's always slow because satellite connections are slow, with a lot of latency, and on top of that, he'll be sharing bandwidth with 4,000 people. The best he can do is get up in the middle of the night and use it. The worst part is, it's also very expensive. But when he's in port, he'll have access to mobile data.

How can I send faxes wirelessly?

phone cord

Episode 1513

Peter from San Diego, CA

Peter needs to send faxes but his phone connection is too far away to use his office jet. Leo says that most printers are wireless. So he could connect it to his phone line and have access to the printer through his laptop. Leo says just to get a really long phone line and plug it in when he needs it. When he doesn't need it, he can just wrap it up and put it away. That'll be easier for Peter.

How can I watch YouTube on my TV?

YouTube

Episode 1513

Fiona from Agoura, CA

Fiona bought a computer and wants to watch Youtube on her TV. Can she connect it? Leo says the first thing she'll need is internet. Fiona has tried to get internet but she's on a limited budget and AT&T doesn't want to give her the senior rate. Leo says that chances are, the rate for seniors won't really give her enough bandwidth to stream HD video. DSLExtreme would be a good option. Leo says that the problem is with AT&T.

Where do the lights on my modem mean?

ARRIS SURFboard modem

Episode 1512

Sam from Carlsbad, CA

Sam has an ARRIS cable modem and when he's plugged it into his router, he's not sure what the lights mean. Leo says that one is for connecting to the cable company for internet access. If it's off, he's not getting access. There's also a "link light" which will be solid when connected via ethernet, and when data goes back and forth, it blinks. Then there's the uplink and downlink lights. The manual should tell him what they mean. If one is off, then he'll know where the problems are.

Why does my TV turn on by itself?

Sony Bravia TV

Episode 1511

Vino from Las Vegas, NV

Vino recently cut the cable and is streaming YouTube TV, but he's having trouble streaming on his Sony TV on Roku. It turns on by itself. Leo says that it's likely a CEC problem, which has to do with the HDMI settings. It's basically designed to automatically turn on the TV when he turns on his Roku. It doesn't work very well on Sony. So he should go into the settings and turn off BraviaLink. That'll solve it.

How can I stream to my TV from my phone?

Google Chromecast

Episode 1510

Dave from Hermosa Beach, CA

Dave has a mobile phone and he wants to know how he can stream to his TV from it. Leo says to get the Google Chromecast. This will allow him to pull up a video stream on his phone, and then hand it off to the Chromecast to put it on the TV. He'll need internet and Wi-Fi to make it work. If all his internet access is through his phone, then he could use a hotspot with his TV if it supports that, and then Chromecast that way. But he'll take a bandwidth hit on his phone.