Internet and Web

Your internet connection, web sites and services.

Is a VPN safer than just using a secure website?

Bruce from Billings, MT

Episode 1311

Bruce wants to know if his friend's website should be using a VPN for secure web access. Leo says that he can, but the first thing web sites should be doing is running a secure site with https. Amazon uses an extended SSL certificate which has a green bar so that it's even more secure for eCommerce. Using a VPN like HotSpot VPN or Tunnel Bear can give him a secure and ecrypted tunnel to a server.

Has my email address been hacked?

Matt from Sacramento, CA

Episode 1311

Matt has a friend who uses Yahoo exclusively and his account has been compromised. Leo says bounce backs happen to all of us. It's called spam scatter. Spammers don't use their return address -- they spoof it with someone else's address. He just got his email selected by the spammer and there's nothing he can do about it. The good news is that sooner or later, they'll move on to a different address.

Johnny Jet on Travel

Episode 1310

Johnny Jet

Johnny Jet just flew in from the East Coast and now he's starting to slow down his travel time since his wife is about to have a baby. Johnny says that if you want to fly first class or business class, do it early. Check out FirstClassFlyer.com. For tips on how to get great deals on flying first class. It costs about $100 a year for the newsletter, but if you can book a first class flight for less, it could pay for itself the first ticket you book.

How can I access my photos in iTunes?

Avatar from Pomona, CA

Episode 1310

Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.

Why can't I connect to the internet with my new router?

Terri from Diamond Bar, CA

Episode 1309

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.

How can I stop getting spam calls?

John from California

Episode 1309

John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law.

How can I get rid of a virus on my website?

Jim from Malibu, CA

Episode 1309

Jim has a friend who's website has received a message that their website has been hacked. Is this warning legitimate? Leo says it probably is. Most managed providers offer that feature, but there's also independent monitoring services like Site Lock. They'll monitor his website, but they won't patch it. He'd need to have a service that goes through all of his code to make sure it's patched and nothing remains of the virus that may have infected it. Jim should check out Qualys. They monitor and repair the site should it get infected.