Internet and Web

Your internet connection, web sites and services.

How can I prevent my router from dropping my internet connection?

DNS Benchmark

Episode 1533

Brian from Mission Viejo, CA

Brian has an Apple Airport and every time he gets on the network with his phone, the internet drops out. Leo says to check his DNS to see if it's properly configured. That can be found in network settings. He should also try rebooting his router. Steve Gibson has a tool called DNS Benchmark at GRC.com which can tell him how well his DNS settings are responding.

Do I need both Wi-Fi and a hardwired connection?

Ethernet cable

Episode 1532

Dee Dee from Pasadena,CA

Dee Dee is moving into an office that's promising free Wi-Fi and hardwired internet. Does she need both? Leo says that she's probably getting local service and she can connect either way. Hardwired connections will be faster and she won't have to deal with congestion. This could also mean they are just providing the wired infrastructure, and she'll still have to buy her own internet to use with it. Or, they may be offering a free public Wi-Fi. Leo recommends checking on that. She should also do a speed test, and ask if they have bandwidth caps.

Should I buy a mesh router?

Netgear Nighthawk

Episode 1532

Dave from Binghampton, NY

Dave wants to replace his Airport Extreme with a mesh router. Leo says that's a good idea since Apple has stopped making routers. Mesh routers are good because they are always updated and provide great coverage around a large house. The downside is that to get additional features and updates, he'll have to pay around $100 a year for that support.

Why won't Yahoo Mail take my password?

Password

Episode 1531

Mike from Santa Monica, CA

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.

Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.

How can I extend my Wi-Fi?

Netgear Orbi

Episode 1530

Greg from Homosassa, FL

Greg has to extend his Wi-Fi in order to stream to the TVs around the house. What kind of extender should he get? Leo says the farther he is away, the less signal and speed he'll get. So he'll need to boost the signal. If he's using a modern Wi-Fi router that uses 802.11AC, then it'll be easier. But if he has to use a router provided by the cable company, he should try and see if he can put the router/modem in bridge mode and use his own router. Then he should turn off the modem's Wi-Fi radio as well.

How can I download all my email to search it?

Email

Episode 1530

Mark from Santa Ana, CA

Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.

How can I reactivate my Facebook account?

Facebook

Episode 1529

Tom from Carson, CA

Tom's wife hasn't been able to log into Facebook since last Friday. Leo says that last Friday Facebook logged over 90 million people out of their accounts due to a hack. Many were deactivated until they can prove it's their account. And with over 90 million compromised accounts, it could take awhile. When her account is reactivated, she will have to re-login manually, turn on 2 factor authentication, and it would be a good idea to change her password.