Internet and Web

Your internet connection, web sites and services.

Why can't my laptop connect to the internet?

Episode 1561

Joe from Filmore, CA

Joe's laptop won't connect to the internet. Leo says that some laptops have a function key that will set your laptop into Airplane mode. So check that out. Other than that, there may have been a corrupted WiFi driver that's preventing the internet from talking to your router/modem. But Joe erased some "unnecessary files" and Windows told him to do it. Leo says that's not the case here. But Microsoft has a tech note about this same issue.

Has my email been hacked?

Episode 1560

Suzanne from Placentia, CA

Suzanne uses Hotmail and all of a sudden, she's getting hundreds of spam from subscribed newsletters. She also got an email about an order for a GoPro camera bought at Walmart. Leo suspects that someone doesn't like Suzanne or has stolen her identity. It's a new scam where hackers overwhelm your email address with bulk emails to distract you from the actual identity theft going on. It's called "Chaff." The idea is to be so overwhelmed with spam and bulk emails, you miss the stolen credit card activity. Shame on companies that allow signups without a double opt-in via email.

How can I protect my network on a shared internet access portal?

Keyboard

Episode 1559

Don from Lake Forest, CA

Don is worried that his network may be compromised because he uses a shared internet network in his office building. Leo says there may be a weak link with a point of entry that's a result of the building, but it should be locked down pretty well. Leo recommends getting an IT consultant to help run his internet access. Employees may actually be a bigger risk if they fall victim to phishing scams. An IT consultant can help train the employees to be on the lookout for scams.

How can I protect myself from identity theft?

ID Fraud

Episode 1559

Mara from Los Angeles, CA

Mara was a victim of identity theft, and just narrowly avoided having her brokerage account drained. Leo says that Mara should change her password and turn on 2 factor authentication right away. Leo suspects the bad guys got her information from a database breach like the Collection #1 or the Marriott hack. Leo also suggests going to haveIbeenpwned.com/passwords and see if her passwords have been compromised and are known.

Why doesn't ObiTalk work with Google Fi?

Rotary phone

Episode 1559

Johnny from Atlanta, GA

Johnny uses Google Voice and bought an ObiTalk to use with some older phones. Is that a good idea? Leo says he used the ObiTalk for a long time. It's very cool. However, It doesn't work with Google Fi, so if his Google Voice is tied to Google Fi, he'll have issues. Johnny would have to use a second Google Voice number, but that doesn't do him much good and he can't forward that number to his other Fi account.