Your internet connection, web sites and services.
Internet and Web
Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.
When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.
Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.
Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at email@example.com or call 408-556-9391. He's the vice president in charge of accessibility.
Brian thinks his Mac got hit by malware. He clicked on a link that took him to a page saying his Adobe Flash player was out of date, and he installed something. Now he thinks he's been busted. Leo says that Chrome has Flash built-in, and it's always updated, so he'll never have an outdated version.
This week's deal - American Airlines roundtrip to Sydney for $750. It's even better if you can do an overnight stop in Hawaii, Fiji, etc.
Travel site of the week - JoeyTravel.com. Meet a local for a drink and pick their brain about the city. Johnny says it's a great idea and if you're a local, you can make a little money.
David tethers his computer through his mobile device, but he's wondering if it's secure. Leo says it's probably more secure because cell phones are encrypted now. Using the Wi-Fi through his phone is a different matter, if he's at a public hotspot. At that point, his traffic is out in the clear and easily grabbed. If he's going to use a hotspot, Leo advises using the Tiny Hardware Firewall and a VPN. The Tiny Hardware Firewall is like a router that then connects to his phone.
Leo recommends a template based web builder like Squarespace, Weebly, Wix or Wordpress. Squarespace is great because it's free to start out, and then Arthur could either choose a template and customize it, or ask a group of experts help him add functions like logins, databases, social media extensions, etc. It's very expensive to do a professional grade website.
Brian's doctor is sending him emails that are encrypted. He's supposed to click on a link and then log into GoDaddy to see it, but it doesn't really work. Leo says the doctor is sending the additional security to maintain HIPPA compliance and he's using a third party encryption to do it. Since it's not really accessible to Brian because he's blind, Leo says he should advise them that it isn't working. Leo advises GPG, public key crypto. It uses one key to encrypt, and another to decrypt. Once it's set up, it's outstanding and safe.
With the new chairman and his anti net neutrality views, the FCC has changed direction on a rule that would require cable companies to allow users to use third party set top boxes. Leo said it was a great idea, but in reality, cable companies were starting to see the handwriting on the wall that cutting the cable is gathering speed. The FCC has also allowed for zero rating, where you can get free data if you watch streaming from partnered services.
David wants to be able to control his lights with his mobile phone. Leo says he can with so called "smart lightbulbs" that are part of the Internet of Things. But because they connect to his network, they have a huge vulnerability that allows hackers to get into his network through the light bulb.