Internet and Web

Your internet connection, web sites and services.

Why is internet so slow on my desktop?

Episode 1224

Che from Orlando, FL
Dell XPS 8700

Che just bought a new Dell XPS Desktop and it's started to slow down drastically. He does a speed test, like Leo taught, and the desktop is much slower than his laptop. Leo says to try plugging the desktop directly into the router with an ethernet cable, and see if the speed improves. If so, then he's narrowed it down to the router. Leo says it could the hardware, but he could try reinstalling the Wi-Fi connection. There may also be conflicting Wi-Fi drivers at work between the hardware driver and the Windows driver. That can confuse Windows and slow things down.

Why do I get more than contacts when I search Google contacts?

John from Texas

Episode 1223

John has trouble searching his Gmail via Google on his phone and he ends up with everything other than his contacts. Leo says that it's likely that the feature John is using is an out of date Google Labs feature that no longer works. But it sounds like this is a bug in Google Plus. Google Circles are now in Contacts and that's a flaw that Google has to fix.

Johnny Jet on Travel

Episode 1223

Johnny Jet

Johnny is joining us from Canada today and is talking about a new thing about FreeWiFi Networks to stay away from. Check out You can type in anywhere in the world and you'll get a list via Google Maps of risky local Wi-Fi hotspots in your area. But Leo says that since the site offers software to download, it could be a bit sketchy. When in doubt, when traveling, connect via VPN. It's the safest way.

How can I direct people to my crowdfunding campaign?

Joe from Gardena, CA

Episode 1222

Joe created a site called, where you put your information in about street sweeping or other parking related restrictions. That goes into a database, and then people can get that information when they're looking to park somewhere. He found crowdfunding campaign sites like Kickstarter, IndieGoGo, and GoFundMe, and he's wondering how he can get people to go to that.

Can Windows 10 log in with my Gmail account?

Jim from Atlanta, GA

Episode 1222

Jim has been using Windows 10 for a few months and lately his password hasn't been working. He's also noticed that he has a new account that it attached to his Google account. Leo says that ideally, he'll want to use a Microsoft account, but if it's using his Google password, it could be that Jim's Google account is linked to his Microsoft account. He should check his Microsoft account at and see if he's made any connections inadvertently. It's probably OK, but signing in to a Microsoft account would be better.

What is Bitcoin?

Sarah from Los Angeles, CA

Episode 1221

Sarah wants to know about Bitcoin. Leo says that Bitcoin is just like paper money, in that it's a "fiat currency." But the danger is that it's not backed by the US government (even though they will take it as payment). The main thing to understand is that a bitcoin wallet is the only place that bitcoin lives and if someone steals that wallet, it's over. So it should be backed it up. It's a challenge to make money with it, and it's wildly speculative. That's why Leo doesn't recommend investing in it. But it's an interesting way to pay people online.

Why can't my tablet stream Netflix?

Christie from Valencia, CA

Episode 1221

Christie just bought a Samsung Galaxy Note V. Leo says to be careful with stylus because you can easily get it stuck if you put it in the wrong way. She bought it because it came with a free tablet, but she has to pay an extra $10 a month for data and Netflix won't work. She's frustrated because everybody blames the other guy. When she took it back, it worked fine at the store. Leo says that indicates that Christie's Wi-Fi connection is suspect. Leo says it could be a problem with AT&T's UVerse and their router.