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Alan needs to use a service like Constant Contact or Mailchimp for his business emails, but he's concerned that people may not read them or that they won't even get through because of spam and malware. Leo says that's the entire idea behind using those services since they know how to format the email with opt-out options, proper settings, etc.that prevent them from being relegated to Spam filters.
Johnny is growing a mustache for Movember, a cause to raise awareness for men's health issues. He also wants to let people know of a United deal from LA - Syndey for $780. There's also a trip to India for $150. Check out Johnny's Twitter account for the deals. Often they are computer errors that they will honor if you buy in.
Barry would like to get DSL Extreme without having to pay for a Verizon phone number. Leo says that's called "Dry Loop DSL" and the carrier should to offer it, according to the FCC. But the phone companies do make it very difficult to get because there's no money to be made from it. Leo says that DSLExtreme will fight for him to get connected. From the chatroom, AT&T offers Dry Loop. So if he has AT&T it in the area, that may be the option.
(Disclaimer: DSL Extreme is a sponsor).
Robert wants to install the Facebook and Twitter apps, but he's worried about the apps having access to his address book. Leo says it's best to just say no to that. The apps should ask beforehand, so he should take his time when he installs, and just say no. Twitter does it different on Android, though. It makes him think the contacts are on Twitter by having a check beside all his addressees. And that can be embarrassing when Twitter is harassing them with emails. That's what happened to Leo.
Mary is having trouble getting her email. Leo says her email may be configured incorrectly. It may also be getting blocked from her antivirus software suite. Norton 360 is a perfect example. Leo suggests using POP3 as opposed to IMAP to see if that works. She can also try using port 9954 for incoming, and 465 for outgoing mail. That can bypass any blocking from the ISP. Here's a technote from Cox on how to fix it.
Jerri has been getting emails saying the messages she's sending are spam and are being bounced back. Leo says Jerri got "spoofed," and spammers are using her email address in the return so they can't be traced back to them. The good news is that sooner or later, spammers will rotate Jerri's email out in favor of someone else.
Brent wants to share photos with friends and family and wants to know the safest way to share them. Leo suggests DropBox. He can securely share images by dragging and dropping images to a folder on his PC that will then upload them to the cloud. Then he can share the images by sending his friends a link to the folder he's given them permission to access.
Pat is concerned about key loggers being installed onto his computer. What software can he get to prevent it? Leo says any good antivirus, like Eset's Nod32 will look out for that stuff, but it won't protect him against his own behavior. He could easily get a malicious email from someone he knows who got infected, and end up with malware. He should keep Automatic Updates turned on in Windows, too.
(Disclaimer: ESET is a sponsor)
Gordon has bad WiFi reception in his house and his kids are complaining about it. Leo says he should keep using the Verizon Versalink modem he has, even though the Wi-Fi access point hasn't been great. He should get a third party Wi-Fi Router router and plug it in. Buffalo is good, as is NetGear which is what Leo uses.