Internet and Web

Your internet connection, web sites and services.

Why is my AT&T UVerse connection so slow?

Nuris from California

Episode 1315

Nuris wants to know why AT&T UVerse is so slow. They've replaced her modem eight times. Leo says that if she's watching TV and the Internet, it uses the same internet connection. So it can slow down due to bandwidth. UVerse can also be using the old copper phone lines which could slow it down as well. It could also be the connections just outside her house. It may be fiber optic, but from the curb to her house is an issue. It's probably the box that connects to the fiber that is failing.

Should I renew Norton AntiVirus?

Al from California

Episode 1315

Al's Norton Anti Virus is up for renewal. Is there an alternative? Leo says absolutely. Norton is actually making systems less secure, according to many security analysts. Windows' own antivirus, Windows Defender works just fine. Leo doesn't even recommend antivirus software anymore because all too often they cause more trouble than they're worth. The best defense is ultimately the user's behavior. Windows Defender is perfectly adequate, and it comes for free with Windows.

Why can't I change my homepage in Firefox?

Ed from Lyle, CA

Episode 1315

Every time Ed opens up Firefox, it goes to Google. He keeps changing it to another page and it goes back to Google every time he opens it. Leo says it sounds like it's been changed in the settings by an extension or toolbar. Many companies make money by having their extension on your browser. Ed should right click the icon and select Properties. He should look to see what the shortcut is. He should try resetting his browser.

Why is Internet Explorer crashing?

Art from Corona, CA

Episode 1315

Art has issues with Windows 10 giving him an error message for shutting down. Leo says that Internet Explorer on Windows 10 isn't the default browser, Edge is. It has been in a kind of unfinished state until recently, though. If Internet Explorer is crashing a lot, Art should clear the history/cache and reset the browser. Leo says that the most common cause of crashing in Internet Explorer is plugins. So there's probably a bad extension in there that's causing it to hang up. It could also be a damaged version of Flash.

How can I edit security camera videos?

Episode 1315

Paul from Culver City, CA
Nest Camera

Paul is looking for an HD security camera, where he could save and then edit the videos. Leo says the Google Nest cameras are good for that. They are very high resolution, but they use a lot of bandwidth upstream - 1 Mbps per camera. That could kill his internet in some cases. He may also have to pay for offline recording. He'll be able to download the video and edit it, though. That's probably the easiest way. Otherwise he'd have to wire the cameras to his computer and capture it directly.

How can I play HTML5 videos?

CC from Fullerton, CA

Episode 1314

CC is retired and is into YouTube videos now, but lately he's getting notifications to watch videos on HTML5. How can he watch those? Leo says that any browser can stream HTML5. YouTube has converted all videos to HTML5 now. If he right clicks on the video, it'll give him information on what kind of video is playing.

The chatroom says that CC could have installed a player as its default player and that's causing the confusion. CC should look in his browser menu and go to add-ons. If he finds one there, he should disable it.

Why does my modem drop off the internet?

Robert from Las Vegas, NV

Episode 1314

Robert got a new modem and now he has a random disconnect problem. He then can't get on the internet. Leo says that it could be that Robert is having issues with the router in the modem. He should go into the settings and make sure to turn off the router option. It could be running into competing routers. Leo says that the ISP could be changing the settings remotely as well. That's why Leo advises buying his own DOCSIS III modem. Another thing to do is check the network settings to see if his computer is configured to act as a router. If so, that would point to malware.

How can I stop someone from using Facebook to spam?

Rose from Los Angeles, CA

Episode 1314

Rose says her Facebook has been hacked. She keeps changing it, but she's still having issues with her Facebook account posting things and tagging everyone she knows. Leo says that in the past, Facebook has had security issues with accounts being hacked, but as far as he knows, they've fixed all the exploits. So here's a few things Rose can try: