Your internet connection, web sites and services.
Internet and Web
Lance is having issues using Skype in OS X Snow Leopard. It always crashes on launch. Leo says that it should work on Snow Leopard. Leo recommends completely uninstalling Skype. Merely dragging the icon to the trash isn't enough. Lance should look for additional files in Application support, and get rid of them.
He should run Disk Utility and App Cleaner to get rid of any traces of the application. He'll want to start from total scratch and then reinstall Skype. It should get backup and running for him. Odds are, there's bad file fragments lurking about that's causing it.
Michael is having trouble with Facebook. He wrote a graphic novel that has a disabled character as the hero. He's trying to raise money on Kickstarter, but Facebook isn't letting him promote it to the people who have liked his page. Nobody is getting his posts.
The FCC this week voted 3-2 to reclassify broadband providers as telecommunications companies. This gives the FCC the ability to regulate the internet. The FCC has tried to regulate internet service providers, but was thwarted by lawsuits. The courts agreed that the FCC had no right to regulate them unless they were telecommunications companies, not information companies. After considerable debate and 4 million comments to the FCC website, the FCC voted on Thursday to reclassify internet service providers as telecommunications companies.
Mark says if the government wants to make broadband internet a utility, the FCC should regulate it like a utility. He makes the point that the reason it's a utility is because there's only one place to get it, like the gas or electric companies. Leo says we can blame the FCC for giving the cable companies a monopoly years ago. But he says they had been more or less blackmailed into that decision because the cable companies told the FCC they wouldn't build out the infrastructure otherwise.
David has been having issues with Google Redirects, which takes him nowhere. Is that malware? Leo says yes. It's a common practice of evoking the names of trusted companies. It's most definitely a virus or malware designed to redirect him to either more malware laden pages or advertisers that they want. But he'd have to install it. This is why it's important to run as a limited or standard user, and not an administrator. David tried to uninstall, but it won't. Leo says that's because malware doesn't want to be uninstalled, so they make it very hard to remove.
Ron's son has an account on The Cube, a high school sports streaming site. Ron would like to use his DSLR to stream live to it, but it won't work via USB. Leo says that USB isn't designed for a live video feed. Live video could be used via HDMI. So if that works, then he'll need an HDMI converter or video capture device to then be able to convert it for the stream. If his computer has HDMI in, then he's golden.
Paul hears that LightSpeed is coming to his neighborhood. Is it good? Leo says it's fiber, which is as good as FIOS.
Sandy wanted to run a computer and credit card swipe terminal on the same ethernet connection. Leo says that may not work since the credit card terminal needs it's own connection to the net. It requires a unique address. A router could help because it would route the traffic and it would be a different device address internally. Will it slow down her computer? Leo says a minuscule amount. Nothing that Sandy would notice, though. Any cheap router will work for this, but Leo likes D-Link.
Charlie can't print an attachment, but he can print other things. The attachment is zipped and when he unzips it, it's a PDF file. Leo says that in order to print PDF files, he'll need a PDF reader. Windows didn't come with a PDF reader until Windows 8, so most people wound up getting Adobe Reader. Leo says to open it in Google Drive, and he'll be able to print from there.