Internet and Web

Your internet connection, web sites and services.

Can I stream from multiple locations with the HDHomeRun?

Episode 1413

Dem from The Netherlands
NVIDIA Shield

Dem has cable and he's been having a lot of digital artifacting and distortion. Could that be due to living too close to a cell tower? Leo says maybe, but then again, it could just be a software issue. He should try rebooting his box, check his connections, all of the things he can do himself. If he's still having that issue, then he can look to his cable company.

Can I make my Facebook posts private?

Episode 1413

Susan from Torrance, CA
Facebook Thumbs Down

Susan is worried that her boss at work can see her Facebook posts so she's changed her settings to friends only. Is that safe enough? Leo says that will work, however, Facebook does make mistakes and they do from time to time reset privacy settings without warning. Even Mark Zuckerberg's personal posts were outed by a glitch a few months back. So it's best to always consider a post she makes on social media to be out in the open.

What can I do if my Google account has been hacked?

Episode 1412

Carla from Orange County, CA
Gmail

Carla's Google account has been hacked. She sees things in her Gmail account she doesn't recognize and her YouTube watch list has things on it she never watched. Leo says Google has a security checkup that she can use to see if she's being hacked and she can disconnect any device she doesn't recognize. Carla should also engage 2 Factor Authentication. Obviously, Carla is going to want to change her password as well.

How can I port my number to a new ISP?

Chuck from Pacoima, CA

Episode 1412

Chuck's internet bill started to get really expensive so he's thinking of jumping over to Spectrum. Leo says we should all shop around to get the best deal and then get our ISP to match it. Also, Chuck should play hardball and ask they waive installation fees and upgrade his bandwidth.

The problem he's having is that Frontier won't release his phone number. Leo says that the FCC requires they release it by law. They have to do it within 24 hours. If they don't, he can lodge a complaint with the FCC. Leo also says the Public Utilities Commission should also get a letter.

Johnny Jet on Travel

Episode 1412

Johnny Jet

Johnny Jet joins us from a Ritz Carlton ski resort in Colorado this week.

Travel Tip - Flying into Seattle offers a very organized and helpful management of Uber and Lyft pickup. There's also wingz.me. What makes them different is that there's no surge pricing. If you prebook, you'll get the same price and you can request the same driver over and over. It's available in 14 cities. Another tip for using Uber: when you see the price surging, just wait a few minutes. It will eventually fall back down.

What's wrong with my email?

Episode 1410

Cheryl from Berlin, WI
Font

Cheryl is having issues typing a comma in her web email. It changes to a symbol for some reason. Leo says it sounds like a typeface or font problem. It's probably damaged and can't find the comma, so it inserts something else. She should try changing the default fonts in her browser settings to another default font. Leo suspects that her ISP is sending a corrupted font. So she'll have to take it up with them.

How can I get my iGen teen to get out of the house?

Mason from Corona, CA

Episode 1410

Mason is a huge gamer. Leo says that's not surprising. Middle age men are the largest segment of gamers right now. He is a mentor for an iGen teenager and he's worked hard to get him to understand that this stuff is for entertainment, and can't interfere with real life. It's fine to play at home, but if there's something else he can do, get out and do it. In other words, don't let it get in the way of other stuff. Leo says to find something fun that's outside to balance out their indoor activities.