Your internet connection, web sites and services.
Internet and Web
Peggy wants to back up her Yahoo mail using Carbonite. Leo says that Carbonite will back up a basic set of files by default. But it will back up other files if she sets it to. She'll have to do that within the Carbonite's settings.
Max's computer has problems accessing websites from his home, but outside of his home, he gets it. Leo says reinstalling OS X and starting over may fix it. What an odd bug. The odd thing is that it's location based. Leo has a hunch it's a network issue, perhaps with the router. He might try resetting that as well. He should also make sure his OS is up to date.
Jason has been having issues with his ISP because they've changed his internet to UVerse and disconnected his lifeline. Leo says that Jason should file a report with the California public utilities commission, because that's illegal. If he's disabled, as Jason is, then he has even more reason under the Americans with Disabilities Act. Contact TURN, The Utility Reform Network. They are a non profit consumer advocate organization. They'll be able to help.
Robert is having trouble with the responsiveness of his website. He's very frustrated with how poor it looks on mobile. Leo says that if the site resizes the site and it looks good, that's responsive design. If not, then it's time to get a better host. More than half of his customers are on smartphones and as such, it's vital to have a website that can look good no matter what size screen they have. But that isn't cheap. Leo says that Shopify should have templates that can handle this. Mobile responsive design is just as important to Shopify as it is to Robert, so he should call them up.
Johnny Jet is in Toronto. This week's travel site is SaferCar.gov, a US Government site for checking if your rental car has any recalls. Input the VIN number and it will tell you if there's any recalls. Then you can advise your rental car agency you want another car because it's illegal to rent a car that's being recalled.
Myrna replaced her motherboard a few months ago and now it's dead. Dell says it's out of warranty (90 days only), so she wants a local repair facility to deal with it. Leo suggests going to Yelp in her area to look at reviews.
John is staying at an extended stay hotel for a few months and is concerned with internet security with the hotel Wi-Fi. Is there a router he can use to protect his data? Leo says that the D-Link AC750 Travel Router can do a good job standing in the way of the public shared network.
Michael updated to Windows 10, and now he doesn't have internet access. He went to Microsoft's website and downloaded it. Leo says he did it that way and a lot of devices didn't get the needed drivers. So Leo thinks that being impatient and updating before Microsoft pushes it is not the way to go. It's much better to upgrade when Microsoft says your copy is ready, and that way you get all the drivers and proper activation.
Diane is getting odd phone calls from her VOiP system at work. And the caller ID has only a few digits. Leo says it could be the provider upstream. But with VOIP, she could also have a security issue. Leo recommends finding a consulting IT guy who can lock down her system.
Clyde heard about the Jeep that got hacked and worries that it could happen to his car since he connects his phone to the car with USB. Leo says that simply connecting the phone to the car stereo isn't sufficient for this. The Jeep hack involved using the car's built-in 3G access. The real flaw is that the entertainment unit of the car and the computer running the car (braking, ignition, etc), are not physically separated. They are connected in many cars through the CamBus, or internal car network.