Your internet connection, web sites and services.
Internet and Web
Caller is looking to get a new router and is looking at the Netgear NightHawk. He wants to have QoS so he can control which device gets priority traffic. Rich says that the Nighthawk gets great reviews, over 20,000 on Amazon. So it's likely an ideal solution for him.
Caller loves to channel surf but he finds that after cutting the cord, he can't do that with DirecTV Now. Rich says that's because of buffering. It does work, but it's very slow and they aren't designed to surf. They're designed to use the channel guide, find the show you want, and then load it up.
Linda thinks her email accounts on Google and Yahoo have been hacked. She tried to log in, and it says "account no longer exists." What can she do? Rich says she may or may not have luck recovering it because Google has billions of accounts, and there's no deal tech support. Here's a good place to start to recover her account: https://support.google.com/accounts/answer/7682439?hl=en.
Travel Tip of the month - Don't buy your Thanksgiving travel tickets too early. According to HipMonk, October 1st is the best day to buy your tickets to travel for the holidays. Get flight alerts from FareCompare.com, SkipLagged.com and Google Flights. Johnny says you won't get the best fares on the Wednesday before or the Sunday after the holiday, so it's better not to wait to book those.
Dan got a new router from his ISP and he can't change the router settings. They're grayed out. Rich says while he can change the router settings in the router, he can also change them in his computer's OS. He'll have to be sure he has administrator access in the router to make any changes. The other option is to buy his own router.
Ed uses Proton Mail, but also Gmail. Gmail tells him he has a proton mail. He wants to take Gmail away. Rich says one thing to do is just log out of Gmail and it will leave you alone. Another option is to look at what third party apps have access to your Gmail account. Check out https://myaccount.google.com/permissions
Alise uses Apple mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple mail program itself. He recommends looking in Gmail in your browser to verify is the draft emails are still there. They probably are. Then, reset or rebuild your Apple Mail. You may need to delete your email account from the app and then add it again.
Richard has been having problems emailing a friend because his emails go into her spam folder. Rich says that she may have accidentally marked one of his emails as spam by mistake and Yahoo is now looking at all of his emaiil as spam. He should go into her spam folder and click on the message to report as "not spam". She can also mark his email as a safe sender, and create a filter that will reroute the email back into her inbox.
Adrian is living in a rural area having an issue with slow internet service. He got a new router, but the problem still persists. Rich says this could be because of living in a rural area. He should try and bypass the router and do a speed test. If it works better, then it points to the router as the issue. But Rich doesn't think it's the router, since Adrian bought a new one. Rich thinks there may be an issue between the modem and the router. He should do a factory reset on the modem (better yet, ask his ISP for a new one).
Greg wants to know if 5G Home Internet is a game changer. Rich says that Verizon is testing 5G Home Internet in five cities around the country. 300/1000 down for $50. Sounds good, but that's ideal bandwidth. Is it a game changer? Well, only if it's available where you live. And 5G requires a lot more antennas, every few hundred feet. So it'll be awhile before it's widespread and Rich doesn't see it happening any time soon. If it's available, sign up.