Internet and Web

Your internet connection, web sites and services.

Why is my streaming so unreliable?

Ray from Los Angeles, CA

Episode 1326

Ray is having trouble streaming. It buffers a lot. Leo says that if his router is a few years old, it could slow down and become less reliable. Rebooting the router will bring it back, but then it'll happen again. So he should get a new one. His TV's Wi-Fi may also be getting "promiscuous," meaning it is jumping to a stronger signal every time it finds one. He can also go into his router and adjust the "lease time for DHCP" to make it longer before it acquires a new IP address. He can also get a dual band router, which will have 2.4 GHz and 5.0 GHz.

How can I change my ISP and keep my email?

Gail from Covina, CA

Episode 1326

Gail is one of those Verizon customers that got trapped in the Frontier acquisition. She keeps it because everyone knows her email. Leo says that's why he suggests everyone buy a domain name that will be their email address forever. Then she could change providers and nobody will know. She can then forward all of her email to it. In fact, she can do that now with her Frontier account by getting Google Gmail and then forwarding all of her mail to that. Once she makes the switch she can then inform everyone and never look back.

How can I use my phone in Japan?

Episode 1326

Sandy from Canyon Country, CA
Samsung Galaxy S5

Sandy is going to Japan and is taking her Samsung Galaxy S5 through Verizon. How can she use data while overseas? Leo says that Verizon is the least friendly overseas. Verizon offers an international data package, but it's very expensive and complicated. She can buy the best she can, but use Wi-Fi whenever she can. Turn off international data roaming in the settings. Then Google can pre-cache her maps so she can use them there.

Can I monitor my employees internet activity?

Walter from Land O'Lakes, FL

Episode 1326

Fred's friend has a company and he wants to monitor his employee's online activity. Leo says that's doable and totally legal. Every employee needs to understand that if he's using company hardware anywhere, the company has the legal right to monitor his activity. It would be a good idea to advise them so they know ahead of time that it can happen. He should establish an appropriate use policy in the office at first. Fred should check out PrivacyRights.org for documents and information.

How can I be secure online during a cruise?

Episode 1326

Jim from Colorado
Tiny Hardware Firewall

Jim is about to go on a river cruise and he's concerned with security when using Wi-Fi on the ship. Leo advises using the Tiny Hardware Firewall. It's a hardware firewall that can protect up to five devices because it uses a built in VPN that protects him. It will slow it down a bit, and the internet is slow on those cruise Wi-Fi hotspots, but it will keep him clean from the last mile.

Johnny Jet on Travel

Episode 1325

Johnny Jet

Travel App of the Week - Photocard. Take pictures and then have them printed and sent to friends. Leo says that PhotoCard is the best for printing. The quality is 5x7 lamented. The creator Bill Atkinson is a professional photographer and he wanted the images to be professional grade. $1.50 to send inside the US, $2.25 outside the US. Email them for free. There's also some great help videos for the more advanced features and they're done by Leo! There's also PosterGram, which is similar. .99 each.

Another App - Cozy Family. It's a simple family organizer.

How can I access my security cam without having a static IP address?

Richard from Crystal River, FL

Episode 1325

Richard has a security cam in his home in another state and he wants to know how he can access it and monitor what's on it with a dynamic IP address. Leo says that DynDNS will enable him to do this without requiring a static IP. Other options include No-IP DNS and Duck DNS. His router may also be able to do to it.

Johnny Jet on Travel

Episode 1323

Johnny Jet

Johnny Jet says that Global Entry has gotten so popular that it's almost as long as the regular TSA lines. The next best thing is Mobile Passport by the US Government. It's an app for iOS and Android that allows you to have your passport data in your mobile phone -- and it's free. Once you land, you turn on your phone and hit submit on the phone and you have four hours to clear through customs. It's a great alternative and cuts down on the waiting times.