Internet and Web

Your internet connection, web sites and services.

Why isn't scrolling working properly when I visit Facebook?

Episode 1482

Jerry from Anaheim, CA
Facebook

When visits Facebook, he's been having issues where the page scrolls on its own. Leo says if it happened everywhere, it could be a stuck down key, but since it only happens on Facebook, that's an indicator for software. Could someone be taking over his account? Leo says probably not. Just in case, however, he should go into his Facebook settings and turn on 2nd factor authentication. Then if someone tries to hack his account, it'll send him a notification asking if he's logging in. If it's not him, they can't log in.

Why does my monitor get jittery when I access my contacts?

Episode 1482

Paul from Riverside, CA
Google Chrome

Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.

Why can't I get local channels on DirecTV Now?

Episode 1482

Roger from Florida
Remote

Roger is a cord cutter, who uses an antenna to watch live television. He's just at the edge of the range and sometimes the signal drops out. He decided to go with DirecTV Now and there's still no local channels. Leo says it depends on where he is. Roger's DSL line shows that he's 75 miles away from he actually is, and so DirecTV Now won't give him local channels. Leo says IP Geo location is notoriously inaccurate, at most a best guess. Leo says that AT&T needs to fix that, because they're using a lousy IP location service.

How can I delete all the email off my phone?

Episode 1481

Jeffrey from Las Vegas, NV
Gmail

Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.

How can I aggregate all my email into one domain?

Episode 1480

Neil from Phoenix, AZ
https://www.fastmail.com/

Neil wants to be able to merge all his email accounts to one domain that he owns himself. That way he can control his email account without relying on a third party. Leo says that's a good idea. And he can do that without having to run an email server. He can use Gmail to go out and get all his email and aggregate it into a central point. He can also attach the domain name to it, while able to route all his mail into different folders to keep them all organized.

Have I been hacked?

Episode 1480

Karen from Diamond Bar, CA
https://www.aol.com/

Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop