Internet and Web

Your internet connection, web sites and services.

How can I update Skype?

Brenda from Southern California

Episode 1226

Brenda is having trouble updating Skype. It just won't work in Windows 8. She left it running overnight and it's still running. Leo says that there is a bit of confusion over Skype for Windows 8 because Microsoft made the Windows Store version and the Windows Desktop version. So it could be updating the wrong one.

How can I remove email addresses in the CC field?

Jeff from Ontario, Ca

Episode 1225

Jeff is transitioning to Outlook from Hotmail, and he uses the web portal via Google Chrome. He wants to know how to delete a forwarded email when people CC dozens of people. Leo says the way to do it is to use BCC, not CC. BCC is blind carbon copy and that means only the person sees their email address, and not everyone else. The CC becomes part of the text -- over and over again. So the only thing he can do is copy it all, start a new message and paste it in, deleting all the unwanted email addresses. Then put them in BCC.

And then he can yell at his friends.

Should I have a personal website?

John from Los Angeles, CA

Episode 1225

John is a musician and chef and he went with SquareSpace for his website. Leo says having his own website is important because he'll be able to keep control over the stuff he does online. If he just relies on Facebook, he's letting Facebook control his content.

Check out John's site at

(Disclaimer: SquareSpace is a sponsor).

How can I stop important emails from going to my spam folder?

Jim from California

Episode 1225

Jim gets email on his PC, and it ends up in the junk folder where he deletes them, without knowing that he's deleted important emails. He tried to filter out email he doesn't want but important stuff ends up in there as well. How can he stop this? Leo recommends UnRoll.Me. It's free and they will unsubscribe him from junkmail lists. Leo uses it.

How can I send a full resolution image in Outlook?

Greg from Conifer, CO

Episode 1225

Greg likes to send photos via email with Outlook and it always defaults to medium resolution. He wants to change it to a high resolution. How can he do that? Leo suggests trying to drag the image to the mail window and see if it downsizes. Another option is to avoid sending attachments altogether and send a link to the image online, like at Flickr or Google Photos. This is far more secure and he can have full resolution images online.

How can I access my email from multiple devices?

Carlos from Hemet, CA

Episode 1224

In the early days of email, the internet service provider didn't want to be storing emails on their servers. They wanted you to log on, get your email, and then they would delete it. This is what Carlos is currently doing with Outlook. He's getting on the server, downloading the email, and deleting it from the server. It's an email protocol called POP. Carlos can continue to use POP if he wants, but in Outlook's settings he should change it to not delete the email from the server. That will leave the email on the server. This isn't the best way to do this, however.