Your internet connection, web sites and services.
Internet and Web
Steve wants to know why it's so difficult to tune into an Internet radio station. There has to be a better way than just search and then hunt around. Why isn't there a search protocol that's common? Leo says that it only works like that if there's a central authority. But the Internet isn't like that. Googling a radio station isn't always the best because every station does it differently.
Brian's domain name expired and he can't access his website now. Leo says that if Brian paid someone to do his website and let them register it, chances are they own the website domain and not Brian. It's a very common practice. Sometimes, they can fall off the map leaving him unable to renew his domain.
Esther would like to monitor her teenagers' activity online. Leo says that parents should have every tool they can, but one thing she can do is change her DNS settings to use OpenDNS.com. That's the "phone book" that routes web traffic to the appropriate addresses. OpenDNS has great parental filters and blocks, and a lot of schools and business use it.
Stan says that Yahoo's ads are popping up now in his email and he can't get rid of them unless he pays for Yahoo Pro. Is there any other way he can get rid of them? Leo says that Yahoo is a free service and the price he pays is in seeing ads. If he wants to pay for Yahoo Pro, then he won't see the ads. He could also do this with a toolbar called "AdBlock," but Leo feels it's unethical to avoid the ads if he's expecting the service for free.
Josh wants to create an online photosite on Instagram and other avenues, but how does he do that and pay the rent? Leo says he'll have to focus on building his audience and the money will come. He should build the community first. Figure out what he loves doing and base it on that. What he is passionate about is the best place to start. Since Josh has over a half million followers on Instagram, that's a heck of a place to build on.
Paul wants to cut the cord as he's tired of his cable bills getting higher and higher. Can he replace the set top box and save a little money? Leo says that he recently bought a TIVO that can take a "cable card." This is a card that can plug into the DVR. The cable company is supposed to support it by law, but they aren't very helpful in getting it because that set top box is a big revenue stream. So he needs to know if he can get one from his cable company. Leo says to go down to the cable store and get face to face with them about it.
Johnny's app of the week is Cloak. It allows you to go "incognito" as it tells you where your friends are so you can avoid them. Leo says that's interesting, but he really doesn't mind people following him because he's made friends when he's traveling and gotten tips on where to visit.
Gina tried to change her Windows account to a limited user, but now she has no internet connection. What happened? Leo says that sometimes a program won't operate properly unless it runs as an administrator. So that may cause the issue connecting to the Internet. She also has DSLExtreme and it may be that downgrading may have broken her connection to them. Leo says she should double check her connections as well. But at this point, Leo advises contacting DSLExtreme to ask them for help.
Mary has Earthlink and for the last three days, they've been down in L.A. Leo says that's terrible! She wants to know if they've been bit by heartbleed. Leo says it's probably more serious than that. Heartbleed can be fixed with a simple server upgrade, but this sounds like a cascading failure where fixing one thing impacts more things. Leo thinks it's time to get a new ISP. DSLExtreme is good. Leo advises asking them to move Mary and request an estimate of how long it will take, because it could take several days or even weeks to make that switch.