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Ed wants to know how he can save YouTube videos. Leo says that there are plenty of third party sites, like KeepVid, that can do it. But it doesn't work with all videos. If he puts the letters "pp" after YouTube in the URL, it'll download the video by adding a download button. So he just will need to go to YouTubePP.com/videoaddress. It's web based, but it should do the trick.
When visits Facebook, he's been having issues where the page scrolls on its own. Leo says if it happened everywhere, it could be a stuck down key, but since it only happens on Facebook, that's an indicator for software. Could someone be taking over his account? Leo says probably not. Just in case, however, he should go into his Facebook settings and turn on 2nd factor authentication. Then if someone tries to hack his account, it'll send him a notification asking if he's logging in. If it's not him, they can't log in.
Paul has a Dell workstation running Windows 7, but when he opens the contacts, the screen goes wonky and it jitters to the point where he can't use it. He swapped devices and it doesn't repeat, and it's not the cables. Leo says that narrows it down to the video card. But he tried it with a different monitor and it does it. So that indicates a weird browser problem that gets triggered by the monitor. Leo says to boot into safe mode and remove Chrome. Then he should try and reinstall it. It could just be a bad install.
Roger is a cord cutter, who uses an antenna to watch live television. He's just at the edge of the range and sometimes the signal drops out. He decided to go with DirecTV Now and there's still no local channels. Leo says it depends on where he is. Roger's DSL line shows that he's 75 miles away from he actually is, and so DirecTV Now won't give him local channels. Leo says IP Geo location is notoriously inaccurate, at most a best guess. Leo says that AT&T needs to fix that, because they're using a lousy IP location service.
Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.
Fred bought a Plume Mesh router to improve coverage in his house and improve the latency. But the latency problem is still there while doing file sharing. What else can he do to stop it? Leo says that he should look at DSLReports bandwidth tester. It'll give him an accurate measurement of his latency issues. He should also run speedtest.net.
Before Johnny became a world traveler, he was afraid to fly. He got over it. Now there's an app called TurbCast, which can warn you that turbulence is coming before it hits. British Airways also has a course about turbulence that includes simulator time for people to get over their fear of flying.
Neil wants to be able to merge all his email accounts to one domain that he owns himself. That way he can control his email account without relying on a third party. Leo says that's a good idea. And he can do that without having to run an email server. He can use Gmail to go out and get all his email and aggregate it into a central point. He can also attach the domain name to it, while able to route all his mail into different folders to keep them all organized.
Karen's computer got taken over by a scammer who convinced her that he was from AOL when she was having trouble with her account. Leo says that gaining control of her computer remotely likely gave him that control and the only thing she can do is backup her data, format her hard drive, and reinstall windows from a known, good source. If one needs help from AOL, contact them directly here - https://help.aol.com/products/new-aol-desktop