Hardware

Laptop or desktop computers and any components within.

Why is my computer so slow?

Episode 1365

Roger from Pasadena, CA
SSD

Roger is having issues with his SSD. It's slowing down and takes a long time to access his data. Leo says the drive is only a year old and the computer a few years old, but there can be a drive failure, even in new SSDs. It's time to replace it. He could try running an OS from a USB key and see what happens. If he doesn't have a similar issue, that clearly shows the hard drive has a problem.

TSA & Customs Are Asking for Social Media Passwords

Episode 1365

TSA

Recently, privacy advocates have become aware that US Customs and the TSA are demanding travelers turn over passwords to their social media and demanding travelers open up their laptops and mobile devices to gain your data. Leo says that is clearly a violation of privacy and the fifth amendment. That passwords and fingerprint ID should be protected. Leo recommends turning off all your devices while you're re-entering the country. But they may detain you until you do. So be ready to call a lawyer.

Is it possible to restore the startup chime on new MacBook Pros?

Episode 1365

Greg from Los Angeles, CA
Apple MacBook Pro

Greg recently got MacBook Pros at work and he's having issues turning the laptops on and off. Apple took away the classic startup chime, and it takes about 20-30 seconds to figure out if it's actually on. Leo says that there's a terminal command that's supposed to turn the chime back on: NVRAM BA=%01. If that doesn't work, Apple may have disabled that.

Dick DeBartolo, The Giz Wiz

Episode 1364

Dick DeBartolo

This week's gadget is the Biaggi Zip Sack folding luggage. Biaggi says you can pack smarter and fit everything you need for an extended trip in their inventive and spacious ZipSak 31-inch MicroFold Upright. A patent pending Z-fold design allows this sturdy duffle to magically transform from a small pouch into a spacious 31-inch high rolling duffle with plenty of room for all your travel essentials.

How can I resume installing Windows after a power outage?

Episode 1364

Frank from Huntington Beach, CA
Windows 10 Start Menu

Frank was in the middle of upgrading to Windows 10 on his laptop when the power went out right in the middle of it. Leo says if Frank is lucky, he can roll it back. Leo says to try and start the update process over again. What Leo recommends is to try the "Repair" option in the Windows Update. He should save the Windows install onto a USB key and boot to it. Then select "Repair" when it runs.

Why can't I update Windows 10?

Episode 1364

Chuck from Neenah, WI
Windows 10 Anniversary Update

Chuck can't get the Windows Anniversary update because his old Samsung laptop may not be compatible with it. Leo says that's shocking. If his laptop has Windows 10 on it, then it should work with the Anniversary Update. Can he turn off Windows update? The problem is that he can't turn off the updates in Windows 10, he can only delay it. This is a unique case for Microsoft support.