Hardware

Why has the battery icon disappeared on my Chromebook?

Episode 1339

Carol from Simi Valley, CA
Dell Chromebook 13

Carol has an HP Chromebook and her battery icon has vanished. She can't get it back. Leo says it's likely a bad battery and HP should replace it. They're wasting her time if they're refusing to replace it when it's under warranty. If it's not the battery, there still could be a physical issue. She should send the entire computer back and get the Dell Chromebook 13.

Is high refresh rate important when buying a UHD TV?

Episode 1339

Felix from North Hollywood, CA
Samsung UN43KU7000 43-Inch 4K Ultra HD Smart LED TV

Felix heard that TVs with higher refresh rates are actually just simulating the extra frames. Leo says since there's no content at these high frame rates, so anytime there's something faster than 60 frames per second, the TV is faking it. The reason is, LCD TVs are a little bit slower than the old CRT TVs and even Plasma and OLED. So fast moving action can look a little blurry. The way these manufacturers have solved it is through frame interpolation. This means that software will generate what should be between the frames, or it may just double the frame.

Will a clean install fix my Windows 10 problems?

Episode 1339

Bruce from Pasadena, CA
Microsoft Windows 10

Bruce converted his computer over to Windows 10 and now he's having a different problem every week. Leo says the problem is with the Anniversary update. It's caused all sorts of trouble. Unfortunately, it's now too late to downgrade. Leo says that it has taken months for Microsoft to work out the kinks and they're updating it all the time. So Bruce should keep updating. It could also be an incompatible driver, and in that case, it may take a month or two to iron out those kinks with drivers.

Why can't I attach my NAS to my new router?

Paul from Lake Forest, CA

Episode 1339

Paul says ever since he upgraded his router, his Mac's NAS doesn't connect. Leo says to drag the NAS out of the Finder side bar, and then remount it. Then he can add it back to his Finder. Paul should also look for "Connect to Server" under the "Go" menu. He can figure out his IP address for the server by browsing to it. It may also mean that the router is blocking it.

Should I buy a smart watch?

Episode 1339

Perry from Long Beach, CA
Samsung Gear S2

Perry wants a new smart watch. Leo says it really comes down to what he's interested in. Does he want notifications or general fitness? Leo says that the Apple watch is not a good choice for Android users. Android Wear is a better option. With the Fitbit, he can get five days from it before he'd have to recharge. It also has a good heart rate monitor. It needs to use his phone's GPS.

Why can't I log into Google Calendar on my Samsung refrigerator?

Episode 1338

Julio from Arizona
Samsung Refrigerator with Family Hub™

Julio has an internet enabled refrigerator and he can't get to Google Calendar online with it. Leo wonders if it's one of the first refrigerators. Leo says that Google changed the way the calendar works and Samsung probably hasn't updated the firmware to accommodate that new standard. Since his fridge is out of warranty, they have little incentive to fix the problem. There's a technote about it at productforums.google.com.