Laptop or desktop computers and any components within.
Anthony wants to increase the RAM in his laptop. Leo says that he can do that with a special SO DIMM RAM, but he'll need to find out if he can. He can go to iFixit and look it up with their online manuals. Once done, he can go to either Kingston.com or Crucial.com and use the RAM picker to find out what RAM he'll need for it.
Neil has the fastest internet tier that Cox offers, but he's still not getting a consistent 300 Mbps speed. Sometimes it's about 20% of what it should be. Leo says that a DOCSIS 3 modem is ideal, and it's also better if his cable modem doesn't also do Wi-Fi. He should be using a third party router.
The Zolt is a tiny 3 oz device that can charge your laptop, cellphone, tablet, the works. The plug folds up into the base and can rotate 90°. It's an easy way to carry less with adapters. you can even get an optional magsafe adapter or up to seven other styles for $20 extra. Leo says the convenience of it is fantastic. $99.
Dave has an old iMac that works fine, but when he gets on some websites, it starts to lag. He could update to OS X El Capitan, but would that help? Leo says that its a good idea to update for security reasons, but it probably won't help when loading up certain websites. It really depends on the site. What's more likely is that the hard drive is slowing him down. A bad sector can really slow it down as the computer is trying to read it. Leo advises backing up his data, format the hard drive and then update to El Capitan. Dave should download El Capitan first and put it on a USB Key.
John uses Windows, but he has an iPhone 6. The one thing he doesn't get is why Apple computers don't have a delete key. Leo says that Apple wants to get rid of older keys from the early days of computing, including Print Screen, Pause/Break, and even the Delete key. Apple actually got rid of the Delete key a long time ago. John will have to press CMD/Backspace to duplicate that function.
Danny is having issues running Adobe Photoshop Elements 10 on his MacBook with Retina display. The icons look pixelated. Leo says that is a common issue with the Retina display when using an older version of an app. Apple deliberately makes the display larger and at half the resolution so he can see what he's looking at. He'll get the full resolution for videos and images, however.
The talk around tech town is that come March Apple will announce a smaller iPhone, about the size of the iPhone 5s. They will also announce an update to the Apple Watch, but Leo says it will likely come out in September.
Leo says it isn't harmful at all, and Apple even sells an external battery for the iPhone 6/6s. In general with these charging cases, when you charge the case it will also charge the phone. On the Mophie cases, there's a switch for when you want to switch to the battery. When it comes to Lithium Ion batteries, though, the best thing to do is keep it charging. The battery will last longer if it stays charged vs charging and discharging. It's definitely not good to let it fully drain.
Hugo has an HP which goes into sleep mode all the time when he touches the mouse. Leo says there has to be a setting that's doing it. He should look in the power options. Windows 10 recommends the balanced plan and he can adjust it. But if it still goes to sleep, then there's something weird going on.
Gary has a Dell Inspiron computer running Windows 8 and it keeps dropping its internet connection. Leo says he's been having the same issues with one of his XPS 13 machines. Leo says that there is a function key that will turn off the wireless and if he accidentally hits it, he can disable it. But it's also an ongoing issue with Dell.