Laptop or desktop computers and any components within.
Rita is a self employed court reporter and she needs some good online tech support for her computer. Leo says that if she has a Dell, Dell's Gold support is as good as it gets. Leo isn't much of a fan of third party support. Rita has an HP computer, though. Leo says that HP likely has paid gold level support and he recommends biting the bullet and paying for it. And since Rita's computer is a few years old, it may be time to upgrade her computer, and then Leo would advise going with a Dell.
Sue went to a website to watch Bob Dylan live on stage and her computer got "fried." Leo says that there's no website that can short out a computer. And it's not in the interest of a hacker to be that destructive. They want vulnerable computers to exploit them. So it's important to keep the computer updated. She should also update Flash, her PDF reader, drivers, and just about everything can be exploited. Leo also recommends using Google Chrome, because it sandboxes Flash and updates it all the time. So she doesn't even have to install Flash on her system.
Ken has a Mac Mini with a 128GB SSD and he backs it up faithfully. But he's constantly getting a message that he's running out of space. He uses it for photo editing. Leo says that's why. Those files are huge. There's a great visual hard drive display utility that will let him see what's being used and where.
This week's gadget is the Black + Decker (yes, new name) 20 Volt Lithium Drill Driver, with Auto Sense. It has a small microprocessor that reads the rate of change in the screw and stops the drill so you will never overscrew. To countersink, you press the screw again and it does small turns until you're happy. The 20V MAX AutoSense comes with a charger and a 20V MAX lithium ion battery, which holds a charge for up to 18 months.
Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.
Rick bought an Asus router and set the cable company's modem/router in bridge mode. He wants to know if he can access the GUI of the modem because he can't see it. Leo says that's because the Asus router is assigning the IP addresses as it goes. That's how it's designed. So he can't really do that. Leo also says he could alter it via the public address by turning on WAN administration, but that's a bad idea because then anyone could do it.
Roy's old mother has been looking at an electronic magnifying device to look at documents and photos. She won't use a tablet, though. Leo says that's a shame because they're very useful and she could reset the type to any size she wants. Plus she just wants to read the books she has. Leo says that's understandable. Leo says there's a program called Big Magnify for the iPad and iPhone will allow her to read a book by magnifying the image with the photo app.
Danny wants to make videos for his kids at school who have problems learning. He got a podcaster kit and he's looking for a screen to go in front of the microphone. Leo says it's called a "Dead Cat." There's also a circular screen called a "pop screen" and Leo uses the BSW REPOP Pop Filter. But that's for a directional microphone. For omnidirectional microphones, it's called a Dead Cat.
Brian's daughter is going to law school and she has a five year old MacBook. Leo says it's time to upgrade, and the MacBook Air is a great option. Should he get the MacBook Air or MacBook Pro? The Air is light and thin, but the Pro has a Retina display and faster processor. The Air has better battery life, though. So it comes down to portability vs. screen quality.
This week's crazy gadget from the GizWiz is the Karcher PowerSqueege. What is it? It's the world's cordless squeegee! You spray the cleaner, squeegee it, and it sucks up the solution and dirt with no drips! Eliminates the wiping, rubbing, and mess required when using paper or cloth towels, and you'll save money by not having to wash cloths or throw away paper towels. Includes a 12-volt wall charger and operating instructions. MSRP: $79.99. Lowest price I could find on Amazon was about $54 on 9/23/2014.