Hardware

Laptop or desktop computers and any components within.

Why can't I reinstall Windows 10?

Windows 10

Episode 1497

Marshall from Des Moines, IA

Marshall has a friend who needs to reinstall Windows 10. Leo says to download the Microsoft Media Installer and install it on a thumb drive. That will then enable him to install the OS from USB. Marshall says he's having trouble because it can't see his hard drive. Leo says that it sounds like it's a hybrid drive and Marshall may need to update his drivers in order to install. Leo says that Intel's 32GB SSDs were hybrid drives paired with a spinning hard drive. It's not a good solution at all. The OS is going to see two drives instead of one and when he goes to install, it may have issues.

How can I speed up my iMac?

Apple iMac

Episode 1497

Jody from Los Angeles, CA

Jody has an old iMac with a 2.66GHz dual core processor. Leo says that's still a useful computer, even with its age. Jody says Lightroom stalls on it. Leo says that's more the fault of Lightroom. But a new iMac would also give him a larger screen and far more accurate color depiction. A new iMac will still have its hands full with Lightroom because its just a pig with memory resources. It's poorly written for today's modern platforms. Here's what to try before Jody buys a new iMac: Install a Solid State Drive (SSD). That will speed up the performance dramatically.

Does the EcoTank printer have issues with ink drying out?

Epson WorkForce ET-4750 EcoTank Printer

Episode 1496

Jose from Modesto, CA

Jose bought an Epson EcoTank printer and wants to know if it has the same problem of the ink drying out and being unusable. Leo says that's a common problem with inkjet printers. Epson says that they have put a new coating on the print heads to prevent the ink from drying out. So it's not supposed to. If he only prints a few times a week, then Leo says a laser printer is a better option.

(Disclaimer: Epson is a sponsor)

Why can't I see my computer on my TV?

Plugable USB 3.0 to VGA / DVI / HDMI Video Graphics Adapter

Episode 1496

Quame from Phoenix, AZ

Quame routes his computer display to a TV screen using a splitter, but the TV is only being shown on one monitor, and not the one he wants. Leo says he can arrange the displays within the display settings. Leo says that the Splitter is his problem. That won't see all three devices. So he should take the splitter out. He'll need a laptop that supports multiple monitor connections.

Why doesn't my laptop boot up?

GRC SpinRite

Episode 1496

Greg from New Brunswick, Canada

Greg's laptop is caught in a reboot loop. What can he do? Leo suspects that Greg's hard drive is failing, causing the laptop to stall during boot up. Leo says he can use SpinRite by GRC to move the data off bad sectors and mark them to avoid in the future. But the software is expensive and hard drives are cheap. If he needs to get his data, though, it's worth trying. Leo recommends that Greg buy a new drive, and he should get an SSD while he's at it.

Why can't my new computer see the data on my old hard drive?

Western Digital MyPassport

Episode 1495

Bonnie from Costa Mesa, CA

Bonnie bought a new computer and plugged in her external hard drive. She can see the data on her old computer, but she can't read it on her new computer. Leo has a hunch that her WD Passport runs a proprietary utility that encrypts her data to protect it. She probably will need to install that same software on the new computer in order to see the data.

Dick DeBartolo, The Giz Wiz

Dick DeBartolo

Episode 1495

This week's gadget from Dickie D is The Padcaster Ultimate Studio, which can transform your iPad into an all-in-one mobile production studio. The company says it's rugged and versatile, so you can create professional video anywhere and anyway you want. With the included wide-angle lens, Padcaster unidirectional microphone and dual mic/headphone cable, all you need is an iPad and your imagination. Use with your favorite apps to shoot, edit and upload video on the fly – or stream live right from the iPad.