Best backup practices and recovering lost data.
Backup and Recovery
Todd needs an app that will allow him to backup text messages from his girlfriend's old Windows phone. Leo says that there's an app in the Windows Phone Store called Transfer My Data that will allow her to export those messages to the SD card slot on the phone. There's also an app called Message Backup. Then she can import them to an Android phone using apps in the Google Play Store.
Ron wants to know how he can create an install disk for Windows 10 on a USB thumb drive. Leo says he can use the Windows 10 Media Creation Tool to do it. He should choose the pro option. Ron should remember that Windows 10 is assigned to his computer now, so he will only be able to use it on that particular computer and not another. Windows 10 is linked to his specific rig.
Another option is to create an image of his hard drive. That's like a snapshot of what the hard drive looks like, and then he can restore it immediately and have it just the way he had it.
Mark has a bunch of 1TB hard drives and he wants to be able to categorize the contents on them. Leo says he'll want to be sure he indexes the contents and then he can create a master catalog that he can print out. The trick is to make them offline so he can index them that way.
Doug wants to know if there's a way to make recovery disks for his laptop. Leo says that most computers now come with a program that does just that and he can even put them on a USB key. But disk imaging is a great way to do this, and here's a few tools to do it:
Scott has been using Dropbox as a backup, but he's realized that Dropbox doesn't remove the files from his computer. Leo says that's because Dropbox syncs to the computer. He could delete the files, but sync will then delete them from Dropbox as well. Scott would have to backup to Dropbox and then remember to turn off the Sync feature. Then before he turns sync back on, he'd have to copy those files to another backup source, otherwise it'll sync deletions.
Janet has a 2014 MacBook Air and she's got malware. Leo says it's very rare to get malware on the mac, so it's unlikely. Janet is getting redirected to other sites. That's a browser hijack, not a virus. It's malware, but it's browser level malware. The laptop has also died as a result. Leo says that hardware can die, especially a laptop that's being carried around. A MacBook Air may be more prone because it's so thin. It could also just be a bad logic board or diode on it. It's not related to the malware/browser hijack issue, though. It doesn't work that way.
Dave bought a five drive Synology NAS. He was having trouble with parity checking and so he had to go turn off services in order to get through it all. He should also use the Synology Connection System, which is a lot easier.
Christine has some old photos she wants to get off of old Zip disks. What can she do? Leo says that she can get an adapter that will allow her to plug a Zip drive into her computer. Or she can get a service to do it. She'll need to be careful because old Zip drives can actually damage the disks themselves. That's why it's wiser to have it done professionally. It's not that expensive. Another option is to just rescan the originals.
Angelo bought a Toshiba Laptop with Office 365 and One Drive backup in 2013. When he started to back it up to the cloud, he bought a second computer and now he's lost a lot of data because files were removed when syncing to the secondary computer. So it's deleting files off his original computer. Microsoft doesn't know what to do about it. Leo says that's a good reason to have more than one backup. One Drive is not a backup. It's a file sync system that matches two folders, or two hard drives to make them equal. That means syncing deletes as well as copying files.
Sak is using an old Acer computer as a backup drive for his data. Will there be a point where it will die? Leo says yes. It always will sooner or later with age. The older the computer is, the more likely it will fail. He really won't want to rely on a single backup source. He needs two, preferably three. He should grab an external hard drive and copy all that data onto it. Then bring that off site.