Backup and Recovery

Why does it take so long to backup with Carbonite?

Matt from Pasadena, CA

Episode 1287

Matt has a regular subscription to Carbonite with one computer, and a second account which includes his external drive. It hasn't backed up everything on his 2 TB hard drive after two months. Leo says that's not unusual. Upload speeds are a lot slower than downloads. It can't use the entire speed either, otherwise it would shut down everything else online. It gently backs up, and if he does the math, it would take many months to back up photos. Once it's done with that original backup, then it just backs up the changes. That's why Leo recommends not backing up everything, just data.

Is my data safe in the cloud?

Chris from Miami, FL

Episode 1284

Chris is worried about storing all his stuff in the cloud. If the cloud goes down, will he lose everything? Leo says that storing in the cloud is practical because we use multiple computers and as such, he'll need to have a central storage area for all of them to contribute to. But the downside is that if he loses access to the cloud, he'll lose access to the data. That's why having a local backup is so important.

What happened to the images and music on my hard drive?

AJ from Los Angeles, CA

Episode 1281

AJ opened up a laptop he hadn't used in awhile and all of his music and pictures were corrupted. A popup actually said the disk couldn't be read, and must be formatted. He tried to recover it. Why did it become corrupt? Leo says that hard drives die, and that's why you need a 3-2-1 backup strategy. 3 copies, on two different formats, with one off site.

How can I stop iCloud from putting all my photos back on my phone?

Episode 1281

Darlene from Seattle, WA
Apple Photos

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

How can I prevent ransomware infecting my backups?

Greg from Conifer, CO

Episode 1278

Greg wants to know if ransomware will infect and encrypt drives in multiple locations. He uses the Transporter to sync his data. Leo says it won't do that. It can't go over the internet to infect it. But if he's backing up encrypted files, those could get backed up replacing the other files. That's why versioning is so important. Carbonite has a great solution and a white paper on versioning.

(Disclaimer: Carbonite is a sponsor)

How can I restore a deleted note on my iPhone?

Episode 1276

Brooke from California
Apple iPhone 6s

Brooke wants to know how she can restore a note that she accidentally deleted from her iPhone. She tried to restore it from her backup, but that deleted everything. Leo says the first thing is to turn off the phone so it doesn't backup. Hopefully it was backed up to iCloud, as it does normally. Chances are, however, that it's probably too late if she's restored from an old backup already. But if backup to iCloud was enabled, that's really her only hope.

How can I transfer my data to a new computer?

Mark from Grand Rapids, MI

Episode 1275

Mark bought a new computer for his daughter but the Windows Transfer Wizard transfer app doesn't work. What can he do to get her data to the new computer? Leo says that the Windows transfer utility doesn't work all the time and when it does, it may not get everything. So he just recommends getting an external hard drive or thumb drive, copying the data over and then plugging it in and copying it to the new computer. She won't get the settings or favorites, but she can get her data.