Best backup practices and recovering lost data.
Backup and Recovery
Stephanie bought a Samsung Windows 7 notebook and it's been a disasterous affair. She wishes she had bought a Mac. Leo says that Apple has a much better way to teach users how to use computers with their One to One teaching. She tried to get tech support with a phone number given to her from friends who used remote desktop and now she got infected. Can she wipe it and start over? Leo says sure, if she has a system recovery disc that came with the computer. She should get her data off first, then wipe the drive and reinstall Windows. And she should make sure she updates it completely.
Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.
Juan uses a backup program called "GoodSync," which he says does a good job back and forth. But he doesn't backup to the cloud, to work and home. What can he use that he can incorporate into his current setup?
Bob wants to back up everything on his computer all at once. Does Acronis True Image do that? If not, what can? Leo says backup is a complex issue with different needs for different users. Restoring can be critical, especially in business. Acronis True Image is a very good solution, as is DriveSnapshot.de and Drive Image. CloneZilla is one for Linux.
Greg's PC got attacked by Crypto Locker, malware that encrypts user data and holds it for a ransom of $500. They require Bitcoin and they do that because it's not traceable. Greg decided to not pay the ransom, formatted his hard drive and now he's going to recover his data from Carbonite. But it didn't backup everything.
Dennis installed the OS X Yosemite beta on a separate hard drive, which has been working great. Now he wants to make a bootable image of his current Mavericks installation to a USB key. Leo says OS X has a boot manager built in, so he can hold down the option key while booting up and choose which operating system he wants to start up in.
Sam has a ton of pictures and he wants to know how to back them up across multiple DVDs. Leo says that burn programs like Roxio DVD creator can do this automatically. It's great for doing them all at once.
Leo says a better and more affordable way to go is just to back them up on a 2TB hard drive or thumb drive. Then Rick won't have to worry about reburning them later.
Bruce has an 80GB iPod classic. The iPod died and he's pulled the drive out of it and put it in a drive adapter for minidrives. He plugged it into his USB port to try and get the music off it. Leo says that if he can see the drive, he should be able to get to it. But Bruce says that while it's in the drive manager, it says "no volume found."
Louis has a Wordpress blog and wants to know what the best option is for backing it up. Leo says that if his ISP or blog service doesn't offer a backup, then he's on his own. There are Wordpress plugins that do this and Leo uses them as a second line of defense. It essentially backs up the Blog database and customization. It would let him know by email when it backs up and when it fails.
Larry's computer started to crash, and he had to do a complete restore. He's wondering if he should do an Acronis True Image restore or just reinstall all the programs. Leo says that there's a difference between a drive image and a restore. A drive image will create an exact snapshot of the computer from that point in time. Restoring that image will wipe out everything in the process and take him back to the moment he made that image. He can do a restore and it'll just restore the computer configuration with software, data and settings from the last time he set a restore point.