Best backup practices and recovering lost data.
Backup and Recovery
Raj wants to buy a new laptop but it doesn't come with recovery discs. Leo says that the software is now on a partition on the laptop and he can make his own set of recovery discs with optical media or even a USB key. If he wants to use a USB key, he'll need one that is 8GB or larger. Use the Windows Boot Media Tool to make a bootable key. Then he can slipstream in new updates as they come available. If he gets a bigger key, then he can create an image of his hard drive, including all of his apps and he can restore it when he needs to.
Mark wants to know if he can password protect individual folders in DropBox. Leo says that may be a paid feature. One thing he can do is password protect or encrypt the files themselves. But that could get in the way of the file sync feature. Another option that may be better for this is ShareFile from Citrix.
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Eric's daughter dropped her laptop and now it won't read her external hard drive. Has she lost all her data? Leo says not necessarily. What he suspects is that the cable, or the connector in the enclosure is broken. The drive itself is probably just fine since they are engineered to disengage when dropped.
George wants to know how to avoid malware. Leo says to practice safe computing. Here's a few steps:
Lee gets a popup that says his computer is infected and he can't get rid of it. Leo says it's a scam, and Lee should never call the 800 number that pops up. Lee went into the task manager to kill the popup, but it kills the browser as well. Leo says that Chrome should be catching the popups and stopping them. He's now getting a popup with a bluescreen. Leo says that's a clever ploy, but it's not an actual "blue screen of death." It's just a window.
Ben is trying to upload his images to Flickr, but sometimes it just doesn't work. Leo says dragging and dropping isn't perfect and it may be better to use Flickr's Desktop uploader. But he shouldn't stop there. Leo suggests using Google Photos, which will give him unlimited storage. And if he's an Office 365 user, he'll get unlimited storage on Microsoft OneDrive for free.
Mike bought the 128GB iPhone 6s Plus and he's running out of storage space. Leo says that his iPhone shouldn't be his main storage device, as that's a single point of failure. Leo suggests putting his videos onto a cloud based solution like Microsoft OneDrive, Google Photos, or Flickr. He'll get a terabyte of storage free on Flickr, and Google Photos is unlimited.
David heard the caller with problems with Skype and he always sets a restore point before he installs a new program. Leo says that's a good idea, but Leo's experience has been hit or miss on that. But it's a good practice. Most of the time when you make a big change of your system, Microsoft sets a restore point, so it may already be there. Good tip.
Matthew has a USB key, and while the computer sees it, he can't open any files on it. His backup is no better. Leo says that a USB thumb drive can get corrupted just like any drive and the good news is that he can recover it with software. It's probably just a corrupted file catalog and that can be fixed. He should right click on the USB key, select properties, then "scan and fix errors." He can also run Scandisk.
Jonathan is having trouble backing up his Mac. He backs up to one with Time Machine and one with Super Duper. He formatted his hard drive to do a clean install. When he plugs in his backup drive, will it sync and wipe out what he has? Leo says backups will never delete anything from the backup. It just adds to it. Then he can restore to his source drive for that very reason.