Backup and Recovery

Best backup practices and recovering lost data.

Can I trust Carbonite?

Greg from Glendora, CA

Episode 1134

Greg has an issue with Carbonite. He wants to transfer his data from one computer to another, and they want to handle it for him. Can he trust them to handle the data? Leo says that Greg can do it himself, but if he's not all that technically apt, then he can absolutely trust Carbonite.

(Disclaimer: Carbonite is a sponsor)

How do I backup my Android phone and my old iPhone to a new iPhone 6 Plus?

Episode 1132

Doug from Sacramento, CA
iPhone 6 and iPhone 6 Plus

Doug ordered a new iPhone 6 Plus. He has his old iPhone 4 backed up. He also has his Samsung phone backed up. He wants to restore the apps he had from his old iPhone, and his calendars and contacts from the Samsung, to the new iPhone 6 Plus.

Leo says backup the iPhone 4 to iTunes and restore it to his new iPhone. Then sync the contacts to Google and log into his Google account on the iPhone 6 Plus. It'll sync and his contacts and calendars will be there.

How can I move my old documents to my new Mac?

Episode 1130

Earl from Lakeside, CA
Apple iMac

Earl has an old iMac and can't transfer his files to his new iMac. He wants to move the program from the old to the new, but he doesn't have any disks. Leo says that Microsoft Word for the Web, which is free, or Google Docs, would work great. He doesn't need new software. He can just backup his data with a USB key and then bring it to the new Mac and use Office for the Web or docs.google.com to open it.

Why does it take so long for Carbonite to backup my hard drive?

Episode 1130

Daryl from Los Angeles, CA
external hard drive

Daryl wants to know how long Carbonite will take to backup his hard drive. Leo says to take 740kbps x 60 then divide by 10. 10 KB per minute. If he does the math, it takes quite a bit of time. Carbonite knows this and as such, Daryl can request to have a hard drive sent to him and then he can back up his system and sent it back.

How can I make room on my iCloud for backup?

Episode 1129

Nancy from Redding, PA
Apple iCloud

Nancy has an iPad 2 and now she's running out of room. She's downloaded all of her pictures, but she's worried about Apple deleting her iCloud backup if she hasn't backed up within 180 days. Leo says it's easy to just turn on iCloud backup on the iPad in the settings and it'll do it automatically. But if she has run out of space, then Leo advises to either go in to the settings and delete the iCloud backup, or pay $0.99 for 20GB. Then she won't get that warning.

How can I recover data from my phone's SD card?

Episode 1125

Paul from San Bernadino, CA
SD Card

Paul has an LG G3, took his memory card out, put it on another phone, and now it won't mount. Leo says it's probably a format that isn't read because the other phone is older. Now he can't get the data because the older phone damaged the card. Leo says that he can get a program that can read it called Recuva which is free. That should be able to get the data off. PC Inspector will also do it.