Backup and Recovery

Best backup practices and recovering lost data.

How do I backup my new iPhone 6s Plus?

Episode 1227

Mike from Los Angeles, CA
Apple iPhone 6s and 6s Plus

Mike bought the 128GB iPhone 6s Plus and he's running out of storage space. Leo says that his iPhone shouldn't be his main storage device, as that's a single point of failure. Leo suggests putting his videos onto a cloud based solution like Microsoft OneDrive, Google Photos, or Flickr. He'll get a terabyte of storage free on Flickr, and Google Photos is unlimited.

Should I set a restore point before installing software?

David from Los Angeles, CA

Episode 1226

David heard the caller with problems with Skype and he always sets a restore point before he installs a new program. Leo says that's a good idea, but Leo's experience has been hit or miss on that. But it's a good practice. Most of the time when you make a big change of your system, Microsoft sets a restore point, so it may already be there. Good tip.

How can I recover data from a corrupted thumb drive?

Matthew from Austria

Episode 1226

Matthew has a USB key, and while the computer sees it, he can't open any files on it. His backup is no better. Leo says that a USB thumb drive can get corrupted just like any drive and the good news is that he can recover it with software. It's probably just a corrupted file catalog and that can be fixed. He should right click on the USB key, select properties, then "scan and fix errors." He can also run Scandisk.

What's the difference between backup and sync?

Jonathan from Pittsburgh, PA

Episode 1225

Jonathan is having trouble backing up his Mac. He backs up to one with Time Machine and one with Super Duper. He formatted his hard drive to do a clean install. When he plugs in his backup drive, will it sync and wipe out what he has? Leo says backups will never delete anything from the backup. It just adds to it. Then he can restore to his source drive for that very reason.

How can I move data from one computer to the next?

Saba from California

Episode 1220

Saba is selling a product online and she wants to update her website with new images and videos. But she's having trouble doing it. How can she transfer pictures and videos from a computer that doesn't work to another? Leo says that making sure she has backups, especially online, makes it much easier. Leo says one way is to upload videos to YouTube and link to them.

How easy is it to migrate data from the old iPhone 6 to the iPhone 6s Plus?

Episode 1219

Neil from Phoenix, AZ
Apple iPhone 6s and 6s Plus

Neil ordered the iPhone 6s Plus and will get it in two weeks. Leo says Neil's lucky because there's a month delay now in getting it. He wants to know how to easily migrate his user settings and data over from his current iPhone 6 Plus. Leo says that that when Neil restores from his iCloud backup, everything will be copied, and it will download the latest versions of the apps from the Apple store. It's relatively straight forward and easy.

How can I backup my iPad?

Josie from New Mexico

Episode 1216

Josie wants to know how she can backup her iPad. Leo says that the easiest way is to back it up using iTunes on her home computer. She can also back it up to iCloud, but she'll only get 5GB free on iCloud, so she'd have to pay for more. The good news is that she can back it up anywhere, and iCloud Drive isn't that expensive. Another option is OneDrive. If she has a subscription to Microsoft Office, she can get unlimited storage to OneDrive. But that won't backup everything. Only Apple can do that.