Backup and Recovery

Best backup practices and recovering lost data.

Should I be afraid to upgrade to OS X Yosemite?

Vicki from Anaheim, CA

Episode 1167

Vicki keeps getting notified about doing an upgrade to Yosemite. But being a private investigator, she's afraid to upgrade because it could break the software she uses. Leo says that's a legitimate fear. In general, if she's doing work on it, it's good to always be slow in performing major updates. She could consider doing it in between cases or while on vacation, perhaps. A major upgrade like that can break her software, or with a utility like iDVD, Apple may decide not to support it any longer and not include it in the next version of the operating system.

Where can I put my iPhone photos to free up space?

Episode 1158

Jessie from Long Beach, CA
Apple iPhone 6

Jessie's wife is complaining that her iPhone is running out of space. Leo says that's because of all the pictures and videos she has on that 16 GB phone. Jessie says that her previous iPhone was able to store more photos and videos than her new one. Leo says it's because the camera in the new iPhone has a larger sensor and saves larger files. There's also less space thanks to iOS 8.

Is it a good idea to reinstall OS X from time to time?

Episode 1152

Ken from Cape Girardeau, MS
Apple iMac

Ken has a old Intel iMac. Should he be reinstalling OS X occasionally to keep it running well? Leo says that he could, but it's not as important on a Mac as a Windows PC. This is largely because it doesn't have a registry. But he can do it if he wants, and it's really easy to do now. Once a year or two, it's a good idea to clear out the machine and start over. He should just make sure to back up his data first though.

How can I transfer the files on my old PC to my new one?

Episode 1147

Sam from San Diego, CA
File Transfer

Leo says Microsoft has a Files and Settings Transfer Wizard, but Leo doesn't like that as much. Leo recommends just getting an external hard drive, and copy over everything in My Documents, My Pictures, and all of the "My" folders. Then he can copy that all onto the new system, and in the process, he'll be making a backup. He'll have his files on his old machine, the external drive, and the new machine.

What's the best personal cloud storage solution?

Episode 1142

Richard from Los Angeles, CA
File Transporter

Richard is looking to get a personal cloud device. He's wondering if he can store virtually anything in his computer in it. Leo says he could, but he wouldn't. There are a lot of options including one from Western Digital, PogoPlug, and File Transporter. The idea of having a personal cloud solution like this is that Richard would own the drive that all the data is stored on.

Should I be concerned about a warning message to backup?

Episode 1141

Tom from Riverside, CA
Hard drive

Tom is getting an error message on his Windows computer that his hard drive may be starting to die. Should be believe it? He just bought it. Leo says to always keep his hard drive backed up, but Leo says that over-relying on Windows can be a mistake. Most hard drives have a technology called SMART which can warn him of some errors. So yes, he should be concerned and always have a backup just in case.