passwords

Why won't Yahoo Mail take my password?

Password

Episode 1531

Mike from Santa Monica, CA

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.

Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.

How can I recover my phone's password?

Alcatel Android phone

Episode 1530

Robert from San Antonio, CA

Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.

Set Up Your Router Securely

When you get a new router, there are a few things you can do to make sure it's set up securely.

The first thing you'll do is connect it to your computer and check the manual to find out how to configure it.

Once it's connected to your computer, you'll use the browser to navigate to a special address as instructed in the manual. It should be something like 192.168.1.1. This will take you to the login screen for the router.

Is it safe to keep my passwords in a spreadsheet?

LastPass Vault

Episode 1508

Bob from Tulsa, OK

Bob has all his passwords inputted in a spreadsheet. Is that secure? Leo says if it works for him, that's one step better than just using the same password over and over. But if someone gets ahold of that file, they have the keys to his kingdom. That's why using LastPass, which generates complicated and secure passwords is a good idea. Bob agrees, but he doesn't know how to use it to change his passwords. Leo says if he goes to LastPass's help desk, they describe step by step how to do it.

Reset a Mac User Account Password

If you have an old user account on your Mac that you can no longer access, there's a way you can still get into it as long as you have an "Administrator" account on that Mac. Just get into the System Preferences from the Apple Menu and click "Users & Groups". Then click the lock icon and enter the admin name and password. Select a user, and then click "Reset Password".

Why do I have to log into my Chromebook every time?

Lenovo Chromebook

Episode 1503

Sue from Illinois

Sue took Leo's advice and bought a Lenovo Chromebook. But she's having difficulty adapting to it. She doesn't know where anything is. Leo says that's because everything is in the cloud. It also asks for her password all the time and she's tired of entering it. Leo says that can be frustrating, but it's vital to protect her data in the Cloud. In the settings, there is a feature that would enable her to turn on a PIN, which would let her log in with a simple 4-7 digit code. She'll have to enter her Google password from time to time yet, but the PIN is a good way around this issue.

Why do I have to keep inputting my Windows Password?

Microsoft Windows 10

Episode 1502

Sam from Los Angeles, CA

Sam took a long vacation and now he keeps getting a password challenge in Windows 10, rather than his PIN. Leo says he can't set up Windows with a PIN unless he sets a password. It's likely tied to his Microsoft account. Leo says to try that. Once he inserts it, then he's logged in. It probably reverted to the Microsoft password after a long time of inactivity. Once he uses the Windows password again, he'll be good to go.