Brian has an iPhone 7 and when he's listening to music by bluetooth, and he gets a text, the volume turns way down and stays there. What can he do to stop that? Rich says to do a restart or refresh. There could be an odd interaction between apps. Another thing to try is go into settings, general, reset. Then select Reset Network settings. That will reset your bluetooth. But you'll have to re-pair them.
Joe is selling his mobile phone to a friend. How much should he sell it for? Rich says to check under eBay and see how much his model phone has sold for under "completed items." Then look on Gazelle and get a quote there. The right price is somewhere in the middle.
Maryanne's iPhone 6 won't recharge and now it's dead. What can she do? Rich says that her iPhone battery could be depleted or faulty. The battery in the iPhone has a limited number of charges, and once it surpasses that, the battery will die. And being an iPhone 6, it could be that the battery needs replacing. But before doing that, she should try using a gentle burst of canned air into the lightning port. If it starts to charge, then she'll know there was just a little dirt or fluff blocking the connection. If it doesn't work, then it's time for a trip to the Apple Store.
This week Apple announced the iPhone Xs, Xs Max, and Xr. Rich says it sounds like a drink you buy at the gas station. Why Apple dropped the "Plus" moniker is beyond Rich, because Plus and Max are really the same thing, except the new iPhone Xs Max has an edge to edge screen, rather than any sort of bezel.
Bob wants to know if it's safe to upgrade to iOS 11. Leo says it is, and not only that, but iOS 12 will be released next week along with macOS Mojave. Leo adds that iOS 11 was a really bad update, and even though there's been several fixes and updates to improve it, there's still a lot of shortcomings with it.
Caller wants to get a new Pure Android phone. Leo says that Google is putting the Pixel 2 on sale right now, getting ready for the next model. Samsung is another good option. But steer clear of HTC. Great phones, but the company is failing.
Mark noticed his daughter's phone has a crack in the screen, even though she has a screen protector. Leo says that the very nature of glass, no matter what kind it is, is that it can crack if it gets hit just right. All a screen protector really does is protect from scratches.
Annie is ready to move away from her old Palm Treo smartphone and wants to know what to get. Leo says that phone is 10 years old! But her worry is her contacts and notes. How does she transfer all that to her new phone? Leo says that if she can sync her data to her computer, she can then export it. It's possible that it's a driver issue since the phone is so old. Sprint might be able to give her wireless syncing to get it off. At this stage, it's probably best to hire a student to manually write out the contact list and notes. Then she can input them into her computer and back them up.
Dale wants to know how he can automate functions on the iPhone. Leo says that in iOS 12, there will be a suggestions and shortcuts app that will enable him to automate a lot of things. He also wants to use augmented reality with his iPhone. Leo says that NBC and Comcast is huge into it, and have an app called Augmen.TV.
Check out this video from MacBreak Weekly in 360.
Samsung announced the Galaxy Note 9 on Thursday morning, and it'll be out already on August 24. Leo says the Note phone has a lot of devoted fans, but there's also a lot of people who think it's too big and too expensive. It starts a $999, and goes even higher if you want to get more internal storage. It's a beautiful phone, and slightly larger than the old Galaxy Note 8. Samsung has put a very big 4,000 mAh battery in the Note 9. They're putting in water cooling, though, so it won't get too hot and won't explode. This is the largest battery ever in a Note smartphone.