Android

How can I convert Raw photos from my phone?

Episode 1532

Jonathan from New Hampshire

Josh has a Samsung Galaxy S6 that he really likes because he can shoot RAW with it. But it was a proprietary version of Raw, and Lightroom can't read it. What can he do? Leo says it's up to Adobe to right a converter for it. Josh says that shooting in Camera FV5 shoots in Raw in a version that it can be read, and it can also convert the S6 Raw files to DNG. The thing about Raw is that it has to be processed in a post environment, in order to get the best looking image from it.

Should I make the switch to the Google Pixel 3?

Episode 1531

Andrew from California

Andrew is thinking of switching from the iPhone to the Google Pixel 3. How's the camera? Leo says that he's seen images of the Pixel 3 and the camera is blowing him away. Google has really refined computational photography to the point where the images look very much like those shot with a DSLR. It feels great in the hand, too. People don't like the notch though. But Leo says you get used to it pretty quickly. But Andrew is concerned because he has Apple TV and he knows the AirPlay won't work. Leo says it won't since Goole doesn't support airplay.

Why does my Bluetooth drop out when listening to music?

Plantronics Voyager 4200

Episode 1530

Artie from The Valley, CA

Artie has a Samsung Note 8 and a Plantronics Bluetooth headset, but sometimes the Bluetooth drops out when he listens to music. Leo says "welcome to Bluetooth!" Leo says he prefers to listen wired to music, which is one of the reasons he keeps buying Samsung. John in the chatroom has the same issue with his device and the Plantronics. For using calls, Bluetooth is fine. For listening to music, it's really not ready for prime time. The chatroom says that Plantronics has an app for Android, which may help.

How can I recover my phone's password?

Alcatel Android phone

Episode 1530

Robert from San Antonio, CA

Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.

Why can't my devices see hotspot mode in my Galaxy Note 8?

Samsung Galaxy Note 8

Episode 1528

Eric from Kerrville, TX

Eric uses the Hotspot mode on his Note 8, but not every device can see the Wi-Fi connection. Leo says that there are two frequencies, 2.4GHz and 5GHz. The phone does both. So he should check on that. He should also check on the encryption he's using. His devices should at least see it, though. It sounds like SSID hiding may be turned on in the phone's hotspot settings. If it is, then he should uncheck it. He may want to take it into his carrier store.

Will an Android smartwatch get the EKG feature that Apple just introduced?

Apple Watch Series 4

Episode 1526

Tod from San Diego, CA

Bob wants to know how long will it be before Android adopts the EKG/ECG medical reading technology like on the Apple Watch Series 4. Rich says it's a great technology, but it's not available yet. The high heart rate and low heart rate notifications are available on Android watches, though. If he's willing to make a switch, it could be a life saver. When will it come to Android? Who knows. But probably not for another year.

Why does my Android device take so long to charge?

Episode 1525

Thomas from Vancouver, WA

Thomas has an Android mobile phone and it charges really slowly. Rich says that with Android phones, the charging devices are hit and miss and using a fast charge device may not be the best option. Or, it could be a cheap cable that's slowing it down. Try changing out the cable first. The he should investigate the battery. If it has a removable battery, he could try replacing it and see if it speeds up charging. If so, he'll know it's a faulty battery.

Have I lost my contacts?

Samsung Galaxy S9

Episode 1524

Jim from Roseburg, OR

Jim got a Samsung S9, but he erased all his contacts when he got rid of the phone, and they were deleted on his computer. What can he do? He used an old contacts backup from an older phone. Rich says that Jim should check Google Contacts to see if they are on there. Being an Android mobile device, all the contacts should be there. They could also be saved to the Samsung cloud. He should Import his usable contacts there, and then he can make changes there and import them to his new phone once he's got them all worked out.