Claire had a Yahoo email account and forgot to reset her recovery phone number, so she's now locked out of her account. Leo says that she can try and log into the general Yahoo.com. If that works, then she should be able to go into her account and change the phone number.
Rick has had a Yahoo account for most of his digital life. But now his daughter is trying to get him to use Boomarang, and it only works with Gmail. So he's decided to migrate over to Gmail. Leo says that Gmail is a great option, but if he's looking for professional level support, then subscribing to Google Apps may be the solution. The chatroom says that GSuite is an option. It's $4.16 a month per user with support.
Margie is getting a ton of suggestions from autocomplete when she starts entering an email address in Yahoo mail. She can hover the mouse over the unwanted contacts and hit the X to delete them, but that could be a herculean endeavor. Sounds like Yahoo has screwed up the address book. Leo says it's not going to get better and he suggests shifting to Gmail. She can even set Gmail to get her Yahoo Mail and forward it.
There may be a buyer for yahoo, one of the oldest websites online, and if it goes through, it could be the end of the line for the troubled search engine company. The prospective buyer ... is Verizon, which is looking to buy the company for $5 billion, which is a far cry from the $45 billion that Microsoft bid for it a few years ago. Verizon is not going to get the most valuable portion of the company, its search engine since they have been using BING for a few years now, but it will get the content channels that create ad revenue like tumblr, Yahoo mail, Flickr, and other services.
Pete wants to get his email downloaded off of Yahoo since he heard they're selling off their email. There are backup strategies, including a "backup my email" option from Yahoo. Thunderbird is a good email program to download, and he can get his email downloaded that way as well. He'll just need to turn on POP email. When he uses POP mail, it will download the email from the server and store it locally.
Pauline is concerned that with Verizon buying AOL, her Yahoo Mail will go away. How can she back it up? Leo says that using POP3 mail is essentially backing up her email to her hard drive because it downloads the email directly to her computer. So it's already backed up.
Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!
Peggy wants to back up her Yahoo mail using Carbonite. Leo says that Carbonite will back up a basic set of files by default. But it will back up other files if she sets it to. She'll have to do that within the Carbonite's settings.
If you've had your email account hacked, then it may be time to take further security measures to keep it from happening in the future. Here are some simple steps you can take right now to better secure your account:
- Change your account password