Bob has an HP printer that's acting up and HP's support is useless. Leo says that HP is so underwhelming these days. If uninstalling the driver and reinstalling didn't work, then it's possible that the spooler file is locked and can't be written to, and it's crashing instead. Leo recommends trying to boot into safe mode. Also be sure that the drivers are Windows 8 compatible. He should also try and create a new user account on the PC and see if that works.
Tom has Windows 8 and likes it, but would much rather have a start button. Leo says he can press the Windows Key and it'll go into the desktop, which is beneficial. He also customizes his metro interface for him, which is something that most people don't realize is possible. Tom also says he loves the search feature because all he needs to do is start typing and it'll bring stuff up. Leo agrees, that is very easy. He also really likes the Mail app in Windows 8.
Microsoft announced that this week they sold their 100 millionth license of Windows 8. Leo says that while that sounds impressive, it doesn't mean there's a 100 million copies of Windows out there, just that 100 million licenses have been sold to retailers and manufacturers.
Despite 100 million licenses sold, Windows 8 install base estimated at 59 million…
April wants to know which copy of Windows to use in BootCamp, Windows 7 or 8? Leo says that Windows 7 is better because the drivers are more mature and it'll be a more stable BootCamp experience. Also, Windows 8 is very touch oriented, which wouldn't be as great running on a Mac. So it's best to stick with Windows 7.
Scott can't find where in Windows 8 he can shut down his computer. Leo says it's in the "charms bar." He just needs to move the mouse to the right, or hit Windows key + C, and click on the settings icon. Under that, he'll see the power button to select shut down. For a Windows 8 tablet, it really isn't important to turn it off.
Mike has an old XP Windows desktop, and the hard drive is getting a bit noisy. Leo says that's the first sign of hard drive failure. Being proactive and replacing it now before it goes down permanently is a good idea. He should back up his data and then replace it. Hard drives are cheap. Should he upgrade to a newer version of Windows? Leo says yes, if for no other reason because Microsoft will end of life XP next April. There will be no updates or security patches.
Michael has an old Dell computer running XP Pro, but is wondering how long he'll be able to continue with it. Leo says that Windows XP is pretty solid. He really doesn't have to worry about it being left behind in the near future unless a particular program requires a new version.
Morgan got a new PC and hates Windows 8. Should she downgrade to Windows 7? Leo says no. He recommends buying StarDock's Start8. It'll bring back the start menu and it's only $5. Leo uses it and it's a lot better that way.
Jim has built his own Windows Computer. He likes that the new Windows 8 just requires a 4 digit pin to log in, but he's lost the password and didn't choose the PIN. Leo says that worst case scenario, he can reinstall Windows and start over. Leo also says that LastPass is great for things like this because he can have both on his smartphone as well and look it up if he forgets it. He'd also get a real strong password in the process.
Doug wants to upgrade to Windows 7 or 8. He does audio recording with Audacity. Leo says that Windows 8 is essentially Windows 7 with a metro, tablet interface. Leo has taken Windows 8 and changed it to look like Windows 7 with a utility called StarDock. This is helpful because Windows 7 is getting harder to find, especially on a new computer. If he decides to get a touch screen computer, then Windows 8 is fine. If it's annoying for him, he can always get StarDock to make it work like Windows 7.