windows 10

Can I downgrade to Windows 7?

 Windows 7

Episode 1567

Tom from Carson, CA

Tom wants to know if he can downgrade to Windows 7 from Windows 10 without it upgrading automatically. Leo says that after 30-60 days, that ability has been lost. It makes it really hard to roll back unless he decides in that time frame. The only option is to make a Windows 7 Image and keep going back to it.
Tom was going to buy the Motorola Moto G6, but the G7 came out. That caused the price of the G6 drop by $50. Is it worth buying the G7? Leo likes them. So will there be a huge difference? Not really. There's no need to wait for the G7 to be shipped.

How can I protect my camera from theft?

Canon

Episode 1563

Bill from San Juan, PR

Bill bought a Canon camera and lens and he's taking it on a cruise and he's worried about it being stolen. Leo says that first thing to do is take your Canon strap off and replace it with one that doesn't advertise the make and model. Camouflage the camera with a case, and put it around your neck like a tourist. Also don't use a camera bag. Use a diaper bag. Be aware of what goes on around you. Some will use misdirection to get you looking one way, while their partner is stealing you blind in the other direction.

Should I update my mom to Windows 10?

Windows 10 Start Menu

Episode 1559

Bryant from Pennsylvania

Bryant's mother has a Windows 7 desktop and uses her Verizon Hotspot for internet access. Should she use an easier device? Leo says that Windows 7 was a great version of Windows, but Microsoft will end of life support in 2020. Leo recommends installing Windows 10. Leo also thinks making the switch to a Mac Mini may be a good idea as well. Another option, since she uses GIMP, is to use Linux, if she can handle it.

Why isn't my trackpad working after updating Windows?

Windows 10 Start Menu

Episode 1558

Sam from San Diego, CA

Sam had three laptops upgraded to Windows 10, but one won't work with the trackpad. Leo says that a driver may be missing. Leo recommends going to the laptop manufacturer website and looking for a driver package for his laptop. If that doesn't work, he should try using the Windows 8.1 driver. It should be OK to do so. Sam should look in the device manager for any red "X", which indicates devices without a driver.

Do I need to pay for antivirus software?

Windows 10 Start Menu

Episode 1556

Kevin from Moreno Valley, CA

Kevin has an old laptop and wants to know if he needs Webroot antivirus. Leo says that back in the day, Webroot was very good. But lately, If he's able to update to Windows 10, Windows has its own antivirus called Windows Defender which is very good. Before Windows 10, Microsoft had Windows Security Essentials. Both are essentially the same, and they're free.

How do I log into a Windows computer when the desktop isn't available?

Start Menu

Episode 1550

Josh from Mesa, AZ

John's mom recently passed away and had an old laptop. But when he turns it on, he gets an error "desktop not available." Leo says it's likely that the profile may have gotten corrupted, or is non-existent. Since she's been automatically logging in, that's where the error pops up. But there could be a hidden administrator account with permissions to take over all features. He can Google how to access that. Once he does, he should get the data out of it immediately. Then he should wipe the drive and start over.

Why does Windows want me to reactivate?

Windows 10 Start Menu

Episode 1548

Steven from San Antonio, TX

Steven keeps getting a message that he needs to reactivate Windows. He keeps putting the product number in, and he keeps getting told to reactivate. Leo says he shouldn't need to at all, since it's Windows 10. Once the computer is authorized, it never needs to be authorized again. But it sounds like Microsoft keeps track of location information, and since Steven moved, maybe it's confused and is deactivating it. He'll need to contact Microsoft to solve this one.