Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 due to some bugs. But it's coming back soon fixed. Feature updates aren't critical, BTW. Just the security updates are important. But if it's preventing you from getting security updates, then it could mean the update is blocked and you have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, though, and Leo recommends running it.
Joseph has the Windows 1809 update and he did a clean install when doing it. He's had no problems. He wants to know if he can get Windows from a third party with an HeiDoc ISO downloader. Leo says that's a bad idea. Microsoft offers its own ISO download through the Media Creation Tool. That's really the safest way to get it.
After users complained of having their data, and even their profiles deleted, Microsoft has pulled the Windows 10 Fall 1809 update. Leo hasn't had that problem, however. But Microsoft has paused until they can figure out what's up.
Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.
Dan is having issues networking multiple computers running different versions of Windows. Leo says that Dan may be having issues with HDCP. He should name each machine, and he should try it without his Windows XP machine.
Alan wants to know if having a recovery partition is a good idea. Leo says it is, right up to the moment the hard drive goes bad. Leo prefers to have an image on a USB key that he can blast on the hard drive when he needs it.
John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.
Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux.
David just got the latest Windows 1803 update, and broke several of his apps. Is there a way he can roll back to use them? Leo says that he won't want to roll back. It's too important for the security. If it is the 1803 update, that's not as important as the security updates because it's a feature update. So he can roll it back if he wants and defer it for up to a year. Sooner or later, though, Microsoft is going to force that update upon him.
G Scott bought the Microsoft Surface Studio computer when it came out and got it with an i7. But it's sluggish when running Excel and other apps. Leo has a hunch that the hybrid hard drive is causing the slow down. Intel created the Fusion drive and it's never really paid off in performance. Leo had the drive replaced with an M.2 MVE connected SSD drive. Know How has a video on how to do it here.