windows 10

Why does Windows Update cause problems on my machine?

Episode 1472

Jim from Simi Valley, CA
Windows 10 Start Menu

Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.

Do I have malware?

Episode 1471

Sarah from Prescott, AZ
Malware Bytes

Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.

How can I get my PC to wake up?

Episode 1465

Don from Montana
Windows 10

Don has an HP machine running Windows 10 and it's having problems when it goes to sleep. Leo says that he should make sure "Hibernate" is disabled. That causes a lot of problems. It can also not wake up from regular sleep, and it's been a long-running problem in Windows that doesn't really have a fix. He could just set up the display to turn off but disable sleep. Most of the power being used is by the display anyway.

How can I update my Windows tablet?

Episode 1463

Steve from Portland, OR
NuVision Windows Tablet

Steve has a NuVision Windows tablet and when he turned it on, it wanted to update, but it can't because there isn't enough space on the drive. How can he update it? Leo says that the biggest problem these tablets have is that there's no space to update it, and it's not possible to connect a thumb drive to do it. He did put a 64GB microSD card into the slot, but that didn't work either. Leo says that's because it probably has to update to the internal memory. Steve can try downloading an updated version of Windows 10 Creators Edition using the Media Creation tool. It could work.

How can I wipe a Windows computer that's locked with a password?

Episode 1462

Don from Los Angeles, CA
Windows 10

Don recently got a used PC, but it's locked with a password. Since the password prompt comes up after the PC has loaded Windows, Leo says it's easy to wipe it and reinstall the operating system. All he needs to do is download the Windows 10 installation tool from Microsoft called the "Media Creator's Tool", and put that on a thumb drive. Then he can boot to that drive, format, and reinstall it from there.

Is my computer compatible with the Windows 10 update?

Episode 1462

Stan from Victorville, CA
Windows 10

Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.

Why does it take so long for my computer to boot up?

Episode 1462

Matthew from Austria
Dell Inspiron 17R

Matthew gave his mother in law a Dell computer Inspiron 17R 571 running Windows 10, but it's taking 5 minutes to boot up. Leo suspects that the spinning hard drive may be starting to fail, with difficult to read sectors. It could also be software that's hanging up the bootup process. Matthew should try using the boot log to see what may be causing the issue. He can get to this by holding the Shift key while its booting, and he can choose to create a boot log on the root level of the drive named bootlog.txt.

Why can't I update Windows 10 with the Fall Creators Update?

Episode 1459

Steve from Oceanside, CA
Windows 10

Steve has an old Gateway computer and wants to know if he can update to the latest Windows 10 Fall Creators update. It won't install, failing at 84%. It can restore the previous version, but he doesn't know why he can't update. Leo says that it should since Microsoft has opened it up to all computers now. But if he hasn't applied all the previous hotfixes, it may fail.

How can I get my Windows computer to update?

Episode 1458

Rene from Corona, CA
Blue screen of death

Rene is having trouble updating Windows. It stalls out at 80%. He then reboots and it goes back to before he tried updating. Then he gets a blue screen and he can't restore or update. Leo says that not an unusual problem. If you think about it, with millions of computers, there's going to be a certain percentage that will experience issues like this, and updating while a computer is running is nontrivial. It could be something is blocking it, like a third-party antivirus app. It could also just be a bad download. Or this could be the Intel Spectre/Meltdown fix that is causing problems.