windows 10

Why am I not getting my Windows updates?

Episode 1532

Steve from Tacoma, WA

Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 due to some bugs. But it's coming back soon fixed. Feature updates aren't critical, BTW. Just the security updates are important. But if it's preventing you from getting security updates, then it could mean the update is blocked and you have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, though, and Leo recommends running it.

Why can't I create a new user account in Windows 10?

Windows 10 Start Menu

Episode 1529

Martin from Palmdale, CA

Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.

How can I recover my Windows 10 password?

Windows 10

Episode 1521

John from Dana Point, CA

John has a Lenovo X5 and he put a special PIN code password into his computer. Now it won't accept the code because of the special characters he used. It also won't accept his fingerprint ID. Leo says that there should be an option to recover his account with his Microsoft ID. He should go to another computer and sign onto his Microsoft account to make sure it's working and valid. He can reset it with a new login, just in case. Then he should see if the recovery option appears.

What happened to my computer after uninstalling Norton?

Episode 1520

Steve from Bellflower, CA

Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux.

Can I roll back my Windows update?

Microsoft Windows 10 Start Menu

Episode 1516

David from Wichita Falls, TX

David just got the latest Windows 1803 update, and broke several of his apps. Is there a way he can roll back to use them? Leo says that he won't want to roll back. It's too important for the security. If it is the 1803 update, that's not as important as the security updates because it's a feature update. So he can roll it back if he wants and defer it for up to a year. Sooner or later, though, Microsoft is going to force that update upon him.

How can I make my Surface Studio run faster?

Microsoft Surface Studio

Episode 1512

G. Scott from Finland, MN

G Scott bought the Microsoft Surface Studio computer when it came out and got it with an i7. But it's sluggish when running Excel and other apps. Leo has a hunch that the hybrid hard drive is causing the slow down. Intel created the Fusion drive and it's never really paid off in performance. Leo had the drive replaced with an M.2 MVE connected SSD drive. Know How has a video on how to do it here.