How can I get rid of the FBI Moneypack virus?

Episode 1129

Rick from Phelan, CA

Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.

How do I transfer files to my new computer?

Episode 1126

Diana from Whittier, CA
LG Chromebase

Diana is finally replacing her XP machine with a new computer. But how does she transfer all her files to the new machine? Leo says that since Diana hasn't bought a new Windows machine yet, it may be a good idea to think about whether or not she really needs Windows. Often people buy far more computer than they need. And now that the industry has matured, Leo's more inclined to suggest a Chromebook and keep her data online, rather than Windows. Or maybe even a tablet, if most of her activity is email and surfing the internet. Leo gave his mom an iPad for that very reason.

Why does my PC boot to a black screen sometimes?

Episode 1125

Dan from Somis, CA
Blue screen

Dan says he gets error messages when booting up to Windows and sometimes it just boots up to a black screen. Leo says that intermittent problems are the hardest to diagnose and it could indicate a problem with his power supply or a lose cable. It could also be an overheating issue. The best thing is to make sure his data is constantly backed up.

Why do my windows minimize by themselves?

Episode 1123

Shriley from Lomita, CA

Shirley can't keep her Windows open because they minimize without her pressing the button. She tries to use the Internet Explorer icon to bring them back, and they stay for awhile, but then disappear again. Leo says that there's a Windows M key on the keyboard that will do it. Also, there's a program that may want Shirley's attention and, as such, it's shrinking the windows. Putting the mouse in the corner may do it as well, so she should make sure it's moved out of there.

What's the best way to do file copying in Windows?

Episode 1122

David from Atlanta, GA
File copying

David wants to know if there's a way to do file copy in Windows. Leo says that Microsoft offers a command line utility called RoboCopy that is far better than Windows own copy utility. It has verification built in.

XCopy is another option from DOS days. It's designed for multi file copying. Both are done from the command line. It will also "fail gracefully" and resume as well, rather than drag and dropping. Third party options include FastCopy, but avoid getting it from since it adds junkware.

How can I recover my Windows Administrator Password?

Episode 1119

Laxman from Arizona

Laxman uses Windows 7 as a limited user, but he can't remember his administrator password. How can he recover it? Leo says Lophtcrack was a utility that hackers use to crack the administrator password. But Symantec bought it and killed it.

There's also a utility by, where he can download a LiveCD.ISO, burn it to a CD and then boot his computer. The utilty will remove the password and let him reset it.