After a bad paper jam, Anne's computer won't print anything to her printer. She can print a test page from the printer itself, though. She went to "Devices and Printers" and saw a warning that there were problems detected with the Synaptics HID device. Leo says that's actually her trackpad. Then she had a warning message that said that "Windows has stopped this device because it has reported problems." This could be related to the Synaptics failure. Leo thinks she may have some hardware failure on the motherboard.
Keith got bit by a computer virus and it corrupted the Master Boot Record. Leo says that's pretty scary because even if he wiped his hard drive and started over, the virus may still be there. Can the virus infect an external USB drive? Leo says no, unless he made it bootable. The irony is, we don't use Master Boot Records anymore -- they're a holdover from a bygone era. He'll want to be sure all his apps are up to date. Browsers, readers, Windows, the works. He can keep his antivirus updated too. Keith should still remember his best defense is his own online behavior.
Ann tries to print something and it seems to be dead. It won't send the file to the printer. She gets an error message that Leo says is a trackpad error. But there's another error that says printer off line. Leo says that means it still thinks it's jammed. And windows has stopped the device because of continual problems. Leo says that could point to the trackpad failure. It's definitely a hardware issue. But Leo advises uninstalling the printer and then reboot the computer. Then try reinstalling it. See if that frees it up to print.
For many users, the Windows desktop is a quick and easy way to get to frequently used files and applications. Sometimes, however, Windows will rearrange all of your icons on its own. This can happen if you plug in another display or play a game that changes the display resolution. In some cases, just logging out or restarting the PC could rearrange the icons. There are a couple of things you can do to prevent this from happening in the future, though.
Diane wants to know how she can get a hard copy of the Windows 10 update. Leo says as long as she has already upgraded, it will be good forever. Then she is entitled to install it on her computer forever. There is a tool for it called the Media Creation Tool. This will enable her to create media and Leo recommends using a USB thumb drive. Then she can install it from the thumb drive. It's something everyone needs. Does that mean she can never put a new hard drive in? Leo says no. She can replace the hard drive, video card and maybe even the motherboard.
Stan says that every time he changes the wallpaper on his desktop, it changes on his laptop. Leo says that's a new feature because he logs into Windows using his Microsoft account. Most see it as a benefit for consistency, since it syncs. He can turn that off, though. Or he can select the rotating wallpaper option. The chatroom says he can go into settings and disable "settings sharing." He should go to Settings > Accounts > SyncYourSettings > Theme.
Tim updated to Windows 10 and now he can't get online wirelessly. Leo says Tim's Asus uses the Broadcom driver. It's the ASUS T100 driver package and he can get it at asus.com. Then all he'll need to do is install it via thumb drive. He can even do it on a Mac. Then he can install the drivers to his Asus from the thumb drive. He should just make sure the thumb drive is formatted to FAT32.
Raymond usually watches the TWiT network on his Mac. He tried watching it on Windows 10 with Edge and it buffers a lot. It works fine in Chrome, though. Leo says that Edge is likely the issue then, and it's because Edge isn't really ready to be used. It may also be that the quality of the stream is too high for his PC to keep up. On YouTube, he can step up the quality manually.
Fernando can't download Windows XP Service Pack 3. Leo says that's because they've stopped supporting XP. Can he get it elsewhere? Leo says not to go anywhere but Microsoft to get updates. It's just not safe, especially from Softonic. They usually add stuff that will install other things he doesn't want. But really, he's no less secure without it if he just follows the following guidelines:
Brett built his own PC and he's trying to move files from his old Mac. But his Passbook external drive doesn't see all of the files from his Mac. Leo says that's because Mac and PC use different file formats. Macs can read PC files, but Windows can't read Mac's HFS+ file system. So to be cross platform, he'll need to format the hard drive to FAT32.