Windows

How do I restore Windows 8?

Debbie from Anaheim, CA

Episode 1137

Debbie just bought a new computer and she's not very tech saavy. And it's not working right. Lots of popups. Leo says that it's likely that Debbie has been infected with malware. Leo says that Debbie is a prime candidate for something much simpler like a Google Chromebook or a tablet. You really need to know more security stuff when dealing with Windows. With Debbie's issue, since she's already infected, she probably needs to backup her data, format her hard drive, and then reinstall Windows from a known good source, and then update it completely.

What laptop should I get for listening to audio online?

Episode 1136

Stanley from Los Angeles, CA
Dell Inspiron

Stanley wants to use a computer to download talk shows and then burn them to archive them. What laptop should he get? Leo advises Dell. He can get an affordable Inspiron laptop for around $500 to 600, but he'll also need to add a CD burner because few laptops come with them now. He might also want to consider getting Dell's basic phone support as well, since that won't come with the computer.

Should he get Windows 8 or Windows 7? Leo says Microsoft doesn't allow Dell or any other manufacturer to offer Windows 7 anymore. So it'll be Windows 8.

How can I fix my laptop's trackpad?

Episode 1135

Linda from Dana Point, CA
trackpad

Linda has a Gateway laptop and her trackpad has stopped working. Can she fix it? Leo says she could pay for it, but he wouldn't advise trying to fix it herself. Another thing is to make sure she hasn't simply turned off the track pad. There is a keystroke combination that will disable it. So she should check in her settings to be sure. There may also be a trackpad icon in the system tray that could show her if it's turned off. Otherwise, she can just use a USB mouse.

What's a good tablet for viewing SolidWorks 3D models?

Episode 1134

Tim from Upland, CA
Samsung Galaxy TabPro 12"

Tim wants a viewer for his Android phone that allows him to view SolidWorks 3D models. He uses one but it keeps crashing. He's moving to the iPad. Leo says it may be a memory issue, not a processor power issue. The crashing is happening when the model is too big for the model to load.

eDrawings is a good app for both Android and iOS that will do it.

Why is my computer not seeing my USB 3.0 hard drive after waking from sleep?

Episode 1132

Mark from Chatsworth, CA
USB hard drive

Mark bought a Dell Desktop with Windows 8 and downgraded to Windows 7. But his USB 3 hard drive isn't working right when waking from sleep, even after he's re-installed the drivers. He has to reboot the computer to get it to read the hard drive.

Leo says to check out the USB Root Hub. He should make sure that the checkbox "wake from sleep" is enabled (checked). Otherwise it won't wake up.

Should I run as standard user or administrator in Windows?

Episode 1132

Richard from Placentia, CA
administrator

Richard just bought a new Dell computer and he wants to know if he should change his settings from administrator to standard user. Leo says that a bad guy has the same level of permissions as he has. So if he's an admin, he's letting a bad guy potentially do whatever he wants. If he runs as a limited user, then they can't do anything that an administrator password is required for. He will need to authenticate with the admin password. That's what being just a standard user buys him -- an extra level of protection. Leo says that the kids should definitely be standard users.

How can I get rid of the FBI Moneypack virus?

Episode 1129

Rick from Phelan, CA
Virus

Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.