Windows

How can I resume installing Windows after a power outage?

Episode 1364

Frank from Huntington Beach, CA
Windows 10 Start Menu

Frank was in the middle of upgrading to Windows 10 on his laptop when the power went out right in the middle of it. Leo says if Frank is lucky, he can roll it back. Leo says to try and start the update process over again. What Leo recommends is to try the "Repair" option in the Windows Update. He should save the Windows install onto a USB key and boot to it. Then select "Repair" when it runs.

How can I access my hard drive?

Episode 1364

Terri from Temecula, CA
Hard Drive

Terri's computer is crashing multiple times and trying to reboot. Leo says it could be a myriad of issues including a flakey hard drive. That's the most likely culprit. It could also be a bad memory chip that is corrupted and causing it to load and stall. Maybe the stick has worked its way lose.

The problem is, if she brings it in, it'll get wiped and sometimes they can make it worse. She can try and run a recovery with Windows. She can also download Windows 10, put it on a USB key, and then select "Repair" when she runs the recovery. Then backup her data immediately.

How can I protect my elderly mother from online scams?

Kathleen from San Diego, CA

Episode 1361

Kathleen's elderly Aunt has a Windows computer which she uses to access Facebook and then Outlook for email. Her problem is that she has had a ton of malware and phishing scams that have cost her a lot of money. Leo says that the elderly have always been easy prey to scam artists. It won't happen on a Chromebook though, and she should really have her get one. Leo says to be her administrator and give her a regular user account. But even at the end of the day, that won't stop her from calling a number.

Why does Windows 7 keep saying it's preparing to delete files?

Barbara from Los Angeles, CA

Episode 1361

Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system.

What happened to the sound mixer in Windows?

Episode 1357

Scott from Costa Mesa, CA
Dell OptiPlex

Scott bought a Dell OptiPlex and it doesn't have a sound mixer utility for SoundForge. Leo says that it should, especially since Scott sees a microphone. It may not show up from the right click menu on the task bar, though.

Scott should check his sound and task bar settings. He can also try to install the drivers from Dell. The sound card may also need to be enabled in BIOS. Also, he should check in the Device Manager (Windows Key + X) and see if the drivers are missing. The chatroom says he may need to install ASIO drivers for SoundForge.

Is a phone powerful enough now to run like a desktop?

Episode 1356

Michael from San Diego, CA
Qualcomm Snapdragon

Tom says that new computers will use mobile phone processors that are so powerful, that it'll be possible to undock a computer and move from terminal to terminal. Leo says that is going to be a new trend, enabling users to move data and files along with the processor. It'll be interesting to see if it catches on.

How about fingerprint readers? Leo says that everyone is getting into that, and Qualcomm is creating their own called "Snapdragon Sense." Now we're seeing that Apple is suing Qualcomm over charging royalties for patents they don't own.

Why is my internet access so slow on my computer?

Episode 1356

Amy from Orange County, CA
HP Spectre

Amy is experiencing very slow access to internet and remote desktop, and sometimes it just times out. Leo suggests shutting down remote desktop to see if her browser works better, as it may be taking up resources. It's possible malware may be the culprit, but if she's not seeing anything with MalwareBytes, that's unlikely. It could be something simple like a bad network cable to her router. So she should start easy with swapping out the cable. Since her other computer works just fine, that eliminates the internet connection itself. So we know it's a problem with this particular computer.

Why does my Windows Explorer file tree collapse whenever I remove a USB device?

Episode 1354

Charles from Huntington Beach, CA
Multi Commander

Charles uses a lot of Explorer windows, and every time he pulls a USB device out, his entire file tree collapses. Leo would look for a way to create an Explorer window that is rooted to a specific directory, so it starts at that directory. Windows now has a "Quick Access" section in the Explorer window, and he could put folders there. This would be more of a workaround, though.

Why is Windows 7 taking so long to update?

Episode 1353

Bob from Pennsylvania
Windows Update

Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.

How can I get an old version of Windows and DOS?

Episode 1351

Drew from St. Louis, MO
DOS

Drew would like to know where he can download older versions of Windows. He has an old laptop that he upgraded to Windows 10. He's installed VirtualBox onto it so he can run an older version of Windows as well, but he can't find his old Windows CDs anywhere. Leo says that Microsoft offers older versions to developers if he gets a subscription, but it's not cheap.