Bernie has an old PC that he has loaded up Windows XP. How can he get the service pack updates from online? Leo says you can get them directly from Microsoft. You can get right up to April 2015. After that, Microsoft killed Windows XP development. So you can't get any more patches after that date. One workaround is that Windows XP is used in embedded systems like ATM machines. And Microsoft supports patches for embedded systems. You can change a registry key in your system to get updates until 2019.
Stephanie updated to Windows 10 and then couldn't get on the Internet. So he downgraded back to Windows 8 and still can't get on the Internet. Leo says something is messed up. And it's why most people should just use a Chromebook. it's way easier. If theirs someone you trust who can fix it, then Leo would recommend talking to them. But really, get a chromebook.
Dennis bought a new Dell XPS 9500 computer. Leo says that Dell XPS laptops are a very good choice. But Dennis has an issue with losing his sound capability. He's also having problems streaming video. Leo says it could be the sound card but his first instinct is to look at the software, the operating system. Update the drivers. You may even have to try reinstalling Windows. Then if that doesn't work, you can think about hardware.
Joe has a Dell Inspiron i7 and it slows down a lot. He's found that the best way to speed it up is to reboot, but he doesn't want to do that all the time. Leo recommends looking at his system's usage with Microsoft's Process Explorer. It could point to what applications are experiencing a memory leak. That's when programs don't release the memory when he's done using them. It could even be an extension running in the browser or Flash. It could also be a flakey hard drive.
Having a password protected login for Windows is essential to keep your data safe in a more public space. If you're just using your computer in your own home, however, it can be more of a nuisance. By default, Windows prompts you to create a password, but there are ways to get around this.
Joe bought a Lenovo laptop and wants to know what the benefit is of Windows 10. It seems to be slower than Windows 7. Leo recommends rebuilding the machine with Windows 7 and starting over. He can also speed it up with an SSD.
Microsoft's first anniversary update has broken many peripherals and applications. Leo says that since it's more difficult to roll back now that the Windows 10 deadline has passed, it comes down to waiting for your device or application to fix the issue with a new update or driver. Leo says that Microsoft should take a page from Linux and have a stable version when their updates start crashing systems.
The chatroom also says that Microsoft has reduced the rollback window from 30 days to 10 days. Leo says that still should be enough to determine if you like Windows 10 or not.
Michael bought an OCZ SSD to speed up his computer, and it's much faster than the SanDisk SSD. Leo says that's because of trim. SSDs don't have to be defragged, but with trim, they can accomplish something called "wear leveling." That way the SSD won't wear out prematurely due to an overused sector. It also allows it to be consistently faster. Without trim, SSDs tend to slow down over time. The good news is that trim is built into the OS now. He doesn't need AHCI, native command queuing, or hot swapping.
Jakai built his own super gaming and video editing computer. Now his icons are disappearing in Windows 10. Leo suggests clearing the icon cache. There's also a setting for hiding desktop icons, so that could have been enabled. Multiple monitors could also cause an issue as Windows will have issues knowing where the icons go on which monitor. Jakai should try disconnecting one monitor and see if it all goes back to normal. It may be that there's a corrupted sector on the hard drive.
Sam was having trouble upgrading to Windows 10 and he took his laptop to the Microsoft store nearby and they took good care of him. Leo says that's great news, because it's dawning on companies that they need to pay closer attention to customer service in order to keep their customers.