Windows

Why can't I log into Windows 10?

Episode 1454

Kim from Riverside, CA
Microsoft Windows 10

Kim got a computer recently from a friend and she can't log into her account. It keeps asking for the previous owner. Leo says that the best thing to do is format the hard drive and start over. That way she can set it up for her preferences and make her account the primary account. Windows 10 has great reset options, and she won't even need a Windows key anymore. She should just make sure to back up her data and files first. Then hit the Windows Key and type "recovery." She'll get the choice of several options. Then she can run the recovery and it'll reinstall Windows.

Why can't I download the Meltdown Fix for Windows?

Travis from Oklahoma

Episode 1453

Travis is having trouble getting the Windows update that will fix the Meltdown/Spectre exploit. Leo says to make sure you update your antivirus first, because the fix will break the AVS and crash the machine, forcing a reinstall of the OS. You may also need to do a BIOS update. In fact, the entire machine may need to be updated to prevent the Windows OS update from breaking the machine.

How can I make my screen easier to read?

Episode 1450

Frank from Tullahoma, TN
High Contrast Mode Windows 10 screenshot

Frank is frustrated because his Windows 10 screen is unreadable. It's frustrating because the white background and the blue letters make it difficult to read. Leo says that in the Accessibility settings of Windows 10 there is a high contrast mode which he can turn on and off by holding down the left "Shift," "Alt," and "Print Screen" keys. He can also choose to turn it on permanently in the settings.

Why won't my hard drive boot up?

Episode 1452

Jason from Goldendale, WA
NewerTech Universal Drive Adapter

Jason has an old HP Pavilion and he's upgraded it to Windows 10. Recently, it hasn't been able to start up. Leo suspects that the hard drive has started to die. Luckily, hard drives are pretty cheap. Then, to get his data back, he can get an external hard drive enclosure and move the data off it right away. The benefit is, the computer will run a lot faster, especially if he gets an SSD.

What the best way to migrate my data from Windows to Mac?

Episode 1452

Scott from Orange County
MacBook Air

Scott has a Windows 7 laptop and he's tired of dealing with all its problems. As a result, he got a MacBook Air for Christmas. How does he transfer all his data from the Windows laptop to the MacBook? The Migration wizard didn't really work for him.

Leo says to bypass all of that and just move it over manually. It's the best way to do it. He should just plug in an external drive, formatted for Windows. Then drag and drop his "My Photos" folder over. Then he can connect it to his Mac, open Apple Photos, and import them.

Why can't I connect to the internet on my laptops in Windows?

Episode 1452

John from Biddeford, ME
Wi-Fi

John is having problems with two Windows laptops (one 8.1 and one Windows 10). They will connect to the hotspots, but they won't connect to the internet. Leo says that's called "captive portal" and it requires logging in to gain access. It could also be a security update that is preventing it. It could be closing down a port that he needs to access the internet. He could try reinstalling the network driver.

Processor Flaws Give Hackers Access to Your Data

Episode 1452

Processor

2018 brought about the news that every processor built in the last ten years have a flaw in them that could give hackers access to sensitive data. Initially believed to affect just Intel processors, the latest is that this affects every single processor made, regardless of platform.

The flaws utilizes a technique called "processor speculation," which enables the processor to speculate what the user will do next in order to accelerate performance. But the feature also gives hackers access to sensitive L2 cache data like passwords. It's especially true for networks.

How can I transfer Windows 10 to a new hard drive?

Episode 1449

Bill from Upland, CA
HP Pavilion Power Desktop

Bill has an HP Pavilion Power Desktop that he just got a new SSD for. He wants to know how he can transfer over his Windows 10 to it. Leo says he should make a recovery drive with a USB thumb drive. Then he can put the new drive in, and use that recovery drive to reinstall Windows. Leo would also recommend keeping the old hard drive as a data drive.

How can I stop programs from automatically starting when I boot up?

Episode 1448

Ron from California
Autoruns

Ron has noticed that some of his programs autostart when he boots up. How can he stop that? Leo says he doesn't like apps running in the background. There is a way to stop it, though. There's a power tool from Microsoft called Autoruns that will enables him to turn that stuff off. It's a part of their SysInternals Suite.