Windows

Why can't I print from the browser in Windows 10?

Sonya from Riverside, CA

Episode 1216

Sonya updated to Windows 10, and now she can't print from Yahoo Mail. Leo says that there seems to be a disconnect with the web browser. It could be that the Yahoo print manager doesn't support the Edge browser. Microsoft shipped Windows 10 with two browsers -- Edge and Internet Explorer. The Blue 'E' is actually Edge now, and Leo says it was shipped prematurely to grab the back to school market for search.

Why can't I get Windows updates on my laptop?

John from Riverside, CA

Episode 1215

John has his laptop set to auto updates, but his laptop shows that no updates have been installed. Leo says that there's no need to rush to that conclusion. If he's upgraded to service pack 1, then he has them all. Failed updates will cause updates from not being able to add anymore. So if he has a failed update, then google "microsoft troubleshooter windows update." He'll find how tos on how to remove the stuck update and then he can reinstall it. Not unusual, but he really should fix it. Blocked updates will prevent him from updating his OS, and that's a bad thing.

Do I need an antivirus for Windows 10?

Murray from Tustin, CA

Episode 1214

Murray wants to know if he needs to install an antivirus for Windows 10. Leo says no. Windows 10 has its own antivirus that is automatically turned on called Windows Defender. But also, viruses spread so fast that antivirus software can't really keep up. It can't protect against 'zero day' exploits. Antivirus is really only a backup. The first line of defense is online behavior. The number 1 priority should be to keep the computer updated.

Why can't I install Windows 7 SP1 on my computer?

Tony from Ontario, CA

Episode 1214

Tony is trying to upgrade Windows 7 to Service Pack 1 so he can update to Windows 10, but he can't get it installed. Leo says that sometimes antivirus software can get in the way. But it can also happen if he's trying to update SP1 piecemeal. Tony should download the entire service pack and install it all at once. Paul Thurrott at Thurrott.com says he can download the Windows 10 ISO directly and install it from scratch and then verify that he has Windows 7 by inputting his serial number.

Why can't I upgrade to Windows 10?

Episode 1212

Paul from Columbus, OH
Windows 10 upgrade

Paul has a Dell XPS series desktop that's about six years old. He's getting a message that it's not available for a Windows 10 upgrade. Leo says that could be. Although that computer is more than capable of running Windows 10. Leo advises updating the motherboard drivers. First he should roll back to Windows 7. Then he can update the drivers, run the compatibility checker, and then try installing again.

What can I do if my Windows 10 install fails?

Rob from Vacaville, CA

Episode 1211

Rob got an invitation to upgrade to Windows 10, it died right in the middle of the upgrade, and now he can't do anything. He tried to revert to Windows 7 but it won't work. He's heard that his RAID may be the culprit. Leo says if he can boot to his Windows 7 DVD, he should be able to format and reinstall. Leo believes that Rob's RAID array or his hard drive has likely failed. So he may have to rebuild everything.

Why can't I upgrade to Windows 10?

Episode 1211

Michael from Arizona
Microsoft Windows 10

Michael hasn't been able to get the Windows 10 download, so he tried to download the ISO and install it. Leo says that it's possible that not all of the hardware was compatible and that's why he didn't get an invitation. But he has a problem that when he plugs in the power, his screen goes blank. Leo says to hit Windows Key + i and go to Recovery. Then he can roll back to a previous version of Windows 8.1. He has 30 days to do that. Then he can restore to the original factory state and try it again. That's how Leo did it and he was able to upgrade and activate it.

Do I need a new video card to upgrade to Windows 10?

Episode 1211

David from Texas
Video Card

David is getting an incompatibility error when updating to Windows 10. Does he need a new video card? Leo says no, that isn't necessary. The updated drivers should be out in a relatively short period of time. So David should just wait for a new video driver to become available before he updates. He has up to a year to upgrade for free.

From the chatroom, there are some older video cards from NVidia that Microsoft said will not support DirectX 12 for Windows 10. If that's the case, then he will have to get a new video card. But they're pretty cheap these days.

How can I use my VPN with dual monitors?

Monica from Diamond Bar, CA

Episode 1210

Monica uses two monitors on her computer, but when accesses her work's VPN, it only supports one monitor. Is there an option for her? Leo says that Microsoft Terminal Services Client can be forced to use both monitors by adding "/span" to the command line shortcut on the desktop that looks like this: %windir%\system32\mstsc.exe /span. She can also do it in her settings. The chatroom also says that if the monitors have different resolutions, that can cause issues as well. Another thing to check is to see if the Windows license permits it. Windows Ultimate will, but home won't.