Debbie just bought a new computer and she's not very tech saavy. And it's not working right. Lots of popups. Leo says that it's likely that Debbie has been infected with malware. Leo says that Debbie is a prime candidate for something much simpler like a Google Chromebook or a tablet. You really need to know more security stuff when dealing with Windows. With Debbie's issue, since she's already infected, she probably needs to backup her data, format her hard drive, and then reinstall Windows from a known good source, and then update it completely.
Stanley wants to use a computer to download talk shows and then burn them to archive them. What laptop should he get? Leo advises Dell. He can get an affordable Inspiron laptop for around $500 to 600, but he'll also need to add a CD burner because few laptops come with them now. He might also want to consider getting Dell's basic phone support as well, since that won't come with the computer.
Should he get Windows 8 or Windows 7? Leo says Microsoft doesn't allow Dell or any other manufacturer to offer Windows 7 anymore. So it'll be Windows 8.
Linda has a Gateway laptop and her trackpad has stopped working. Can she fix it? Leo says she could pay for it, but he wouldn't advise trying to fix it herself. Another thing is to make sure she hasn't simply turned off the track pad. There is a keystroke combination that will disable it. So she should check in her settings to be sure. There may also be a trackpad icon in the system tray that could show her if it's turned off. Otherwise, she can just use a USB mouse.
Tim wants a viewer for his Android phone that allows him to view SolidWorks 3D models. He uses one but it keeps crashing. He's moving to the iPad. Leo says it may be a memory issue, not a processor power issue. The crashing is happening when the model is too big for the model to load.
Stan is having trouble with Windows 8.1 on his Asus computer because it's locking up when he boots. Geek Squad can't fix it, either. He reinstalled Windows 8.0 and it works just fine. Leo says that there's probably something incompatible in the video card drivers for version 8.1.
Mark bought a Dell Desktop with Windows 8 and downgraded to Windows 7. But his USB 3 hard drive isn't working right when waking from sleep, even after he's re-installed the drivers. He has to reboot the computer to get it to read the hard drive.
Leo says to check out the USB Root Hub. He should make sure that the checkbox "wake from sleep" is enabled (checked). Otherwise it won't wake up.
Richard just bought a new Dell computer and he wants to know if he should change his settings from administrator to standard user. Leo says that a bad guy has the same level of permissions as he has. So if he's an admin, he's letting a bad guy potentially do whatever he wants. If he runs as a limited user, then they can't do anything that an administrator password is required for. He will need to authenticate with the admin password. That's what being just a standard user buys him -- an extra level of protection. Leo says that the kids should definitely be standard users.
Rick bought a new Windows 7 PC. But when he was using Windows XP one last time, he got nailed by the FBI Moneypack virus. Leo says that the FBI is not going to make him buy a gift card at 7-11 and pay them tribute. Since he isn't locked out, he can just backup his data, format the hard drive and reinstall Windows. It's just an annoying malware popup designed to make people worry.
Steve Martin uses the new Windows Surface Pro 3 and he loves it. But iTunes keeps losing his playlists and music on the tablet. Leo advises using MediaMonkey instead. iTunes for Windows has always been problematic. He should install Media Monkey, and then have it sync from the iTunes folder.
Eddie bought an Acer laptop and he upgraded to Windows 8.1 and his bluetooth is now broken. Nothing will pair. He's also been getting popups for drivers. Leo says that Windows 8.1 did break the drivers on the Acer V5 laptop. So the solution is to install the drivers from Acer.