Windows

Why am I not getting my Windows updates?

Episode 1532

Steve from Tacoma, WA

Steve's Windows 10 machine won't update beyond 1803. Leo says that Microsoft pulled 1809 due to some bugs. But it's coming back soon fixed. Feature updates aren't critical, BTW. Just the security updates are important. But if it's preventing you from getting security updates, then it could mean the update is blocked and you have to clear 1803 in order to get back to updating. Microsoft has a troubleshooter for blocked updates, though, and Leo recommends running it.

Run Individual Programs as Administrator

One of the ways you can easily protect yourself against malware and viruses is by running as a "Standard" or "Limited" user in Windows. When you run as administrator, programs can easily get full access to your system, including those that might be installed without your knowledge. But when you run as a standard user, you may run into an issue where a program won't run because it requires more permissions. An example of software that would require additional permissions would be a screen recording program. When this happens, you can elect to run that individual program as administrator.

Why did Windows Defender block Camtasia?

Camtasia

Episode 1529

Thomas from Vancouver, WA

Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.

Microsoft Pulls 1809 Windows 10 Update

Episode 1529

After numerous complaints that users were having all their files deleted during upgrading, Microsoft has pulled their Fall 1809 Windows 10 update and recommends to users who have lost files to use Recuva to get them back (but only in some cases). This is a similar issue that plagued their 1803 update last Spring. Another issue is that your profile may get deleted as well! So it's really serious issue and Microsoft was wise to pull it back. But it's baffling that since millions are part of the Windows 10 beta test, how this could happen without Microsoft seeing it coming.

Why can't my program read the database it needs to run?

CDs

Episode 1524

Brian from Lakewood, CA

Brian has a repair program on his computer that's been installed on his computer, but he can't get the program to recognize the data he copied on the computer. Rich says that the program may require the CD to be used to access the database files. It's likely coded that way, and it's a copyright protection measure. Rich also says it could just be an older program that doesn't work properly on today's computers. It's out of date. Is there a new version of the program he can download?

Why does Windows change the date on my files when I copy them?

Episode 1520

Sal from Whittier, CA

Sal wants to move data over to an external drive, but when he does, it changes the created date to the date he transfers the data over. How can he avoid that? Leo says that Windows copy is notoriously bad on that. Use a different copy app like RoboCopy. But for photos, most cameras store the date an image was taken in its EXIF data.