Windows

What computer should I buy?

Episode 1375

Harry from Brea, CA
HP Envy with 27" screen

Harry is looking to upgrade from his 7 year old computer and is thinking of an all-in-one, perhaps from Dell or HP. He wants one with a big monitor. Leo says it depends on his budget, but under $900 would be good. Could he get an iMac for that? Leo says no, $1,299 is the floor. Anything under that is likely an old model. How about Lenovo? Leo says all three of them make excellent machines. Leo has been thrilled with HP since they spun off the computer division.

How can I authenticate Windows 10 after replacing my motherboard?

Episode 1375

John from Portland, ME
Windows Start Menu

John wants to know if he can reactivate Windows after replacing the Motherboard. Leo says he probably can. He'll just have to contact Microsoft and tell them what he's had to replace, and they will understand and authenticate. If he replaced more than half the computer, they may take issue. But with just replacing the motherboard, he should be able to get it authenticated. Windows may reject him when he tries, but then he can just contact Microsoft.

Why isn't Windows accepting my password?

Episode 1374

Frank from Tennessee
Windows

Frank has been using the same password for years and now suddenly the password won't work on his Windows Surface. Could the hard drive be going out? Leo says that it's more likely a keyboard issue. He should check the CAPS lock, SCROLL lock and NUM lock to make sure they aren't enabled. Another thing to do is enable the feature that will allow him to see his password as he types it.

What computer should I get for college?

Episode 1373

Jerry from Torrance, CA
Lenovo Thinkpad X1 Carbon

Jerry is a long time Mac user and he's going back to school for Aerospace engineering. Now he has to get a Windows machine. What's the best for him? Linux? Leo says he'll most likely need Windows. He should get recommendations from his teachers, but most of the stuff he'll need is on Windows. It's pretty solid and rather "Mac-ish." The biggest differences are relatively insignificant.

Why is my PC running so hard?

Hugo from San Diego, CA

Episode 1370

Hugo got the Windows Anniversary update and he finds that the PC runs at 100% all the time and that it runs hotter. Leo says that has been a common problem for many users, and once you've upgraded to a new OS from an old OS, it may inherit some issues. Leo advises using Microsoft's Media Creation tool and backup his data, format his hard drive and reinstall Windows using the Windows Install he just created. That'll definitely fix it. He can think of it as Spring cleaning. There could also be some bugs in it that is causing some services to run even after he's closed a program out.

How can I protect a Windows XP computer?

Bernie from Claremont, CA

Episode 1368

Bernie has a laptop running Windows XP and use it to run software needed for his shop. He is worried because Microsoft has stopped supporting Windows XP and its respecting software. Leo says that XP isn't being updated either and if you have to be online, not having Windows Defender and Security Essentials is the least of your problems. There currently no new malware for Windows XP but the safest course of action would be to stay off line on that machine completely. The best option is to run Windows XP in Virtual Machine on a more recent laptop running newer versions of Windows.