Windows

Should I upgrade to Windows 10 from Windows XP?

Episode 1299

Chris from Lakewood, CA
Windows 10 Start Menu

Chris is still using Windows XP, but his computer is slowing down and his internet connection isn't that great. Time Warner says that if he upgrades to Windows 10, it'll give him faster internet performance. Is that true? Leo says it's true that the older a computer gets, the slower it becomes. He calls it "kruft." Leo backs up his data, reformats the drive and reinstalls Windows once a year. Chris can do that and upgrade to Windows 10, sure, but Leo advises going to Windows 7 if he can. If he gets a new computer, he will get it with Windows 10.

Should I buy a laptop with a touch screen?

Episode 1298

Warren from Los Angeles, CA
Dell XPS 13

Warren is looking to buy the Dell XPS and he wants to know if he needs a touch screen. Leo says that the concept of touch screens mostly started with iPad. People are now used to touching the screen to do things, so Microsoft decided that Windows needed a touch screen option. Windows 8 worked with touch and PCs began to come with it. If Warren likes touching the screen to interact with it, then by all means get one. Windows 10 doesn't require a touch screen and works perfectly well with keyboard and mouse, though.

Why hasn't Windows 10 activated?

Jose from Modesto, CA

Episode 1296

Jose has updated to Windows 10, will he have to pay for the update after one year? Leo says no, the free upgrade was only a window of one year to upgrade. After July 29th, you'll have to buy it if you don't upgrade. So upgrade, activate. And then downgrade just so you have access to it in the future, because once you've updated, it's free forever. And Leo thinks that Windows 10 will just keep getting updated and this could be the last version of Windows coming.

Why is my computer just shutting down?

Moe from California

Episode 1291

Moe's computer running Windows 7 keeps shutting down on him. Leo says that with the age of Moe's computer, the hard drive is getting unreliable. It's time to backup his hard drive and then swap it out for a new one and reinstall Windows. It may be enough just to reinstall Windows, though. Leo does this every year as "spring cleaning." It keeps it more reliable. So he should try that first. He should backup his Documents and Settings folder to get his data. Then he can format that old hard drive and reinstall Windows.

How can I get out of an update loop?

Greg from Wisconsin

Episode 1291

Greg was watching a live video stream and got a notification to update Windows and now it's in a loop and won't update. Leo says he's seen that issue. This is a case where running the updates manually is a better option. He can set his updates to 'manual' in Windows' settings. This is a good idea especially since Windows now updates to version 10 automatically without consent.

Why did my computer upgrade to Windows 10 without my permission?

Episode 1290

George from Santa Monica, CA
Microsoft Windows 10 upgrade

George's Windows machine force upgraded to Windows 10. Microsoft says that upgrading to Windows 10 is "normal behavior" when Automatic Updates are turned on. That will update critical updates by default. There's also 'Recommended Updates' which is also set to automatic by default. Windows 10 was set to be a recommended update, which is why it happened on George's PC.

Why does my Dell keep shutting itself down while in use?

Episode 1288

Mike from Cerritos, CA
Windows 10 Start Menu

Mike has been having issues with his Dell Inspiron shutting itself off while he uses it. This started happening after he updated to Windows 10. One thing that Windows 10 has problems with is power, sleep, and hibernation. Mike might try disabling those settings in the Power Management control panel. The freeze up and shut down while he's working shouldn't be happening though, and it could be a driver issue. Leo suggests Mike try reinstalling Windows 10, because sometimes an upgrade over top of an old operating system can go wrong. He should back up all of his data first.

Why does my computer keep losing access to my hard drives?

Bill from Glendora, CA

Episode 1285

Bill's hard drives keep disappearing from his computer. After he reboots, it'll say "fixing disk," and will be there for about 10 minutes before it disappears again. His SSD boot drive works fine, though. Leo says there are a lot of things it could be including hardware and cabling. He should go and look to see how its setup in BIOS. It should be something wrong with AHCI or a driver issue. Since he built the computer himself, there's no one he can call for help. Then again, the support from the major companies isn't helpful anyway.