Windows

How can I connect my desktop to my TV?

Zachary from Victorville, CA

Episode 1432

Zachary wants to play games and he's connected his desktop to his TV. But when he tries to adjust the screen settings, none of the settings work. Leo says to try and change the settings BEFORE you connect the TV. The TV has a native resolution that is actually lower than the resolution on your desktop. You want to see what your TVs native resolution is and then choose that setting that is as close as possible to it. You may also be in mirror mode instead of extended mode. So try and change that if you can.

Why does my PC go to sleep after a minute?

Episode 1430

Aaron from Massachusetts
Windows 10

Aaron wants to know about Windows' Advanced Settings that he can access via Windows Key + X. He's noticed it gives access to Control Panel and Leo says it has several settings to add and take away different features. But Aaron says the recent Windows 10 Creator's Update now puts his PC to sleep after a minute or two. How can find it in the new Control Panel? Leo says to look under the Power and Sleep settings. He went there and set it to 2 hours, but it still goes to sleep after a minute.

Why did my HP All-in-One speakers stop working after upgrading to Windows 10?

Episode 1429

Victor from St. Louis, MO
HP Pavilion All-in-One

Victor's HP All-in-One speakers quit working after he upgraded to Windows 10. Leo says that it could be a software issue, but it could also be that the cable that comes from the speaker itself may have become unseated. Leo says it's more likely that it's a driver issue, though. Victor should try Windows Key + X for the Device Manager and look into the settings for his audio driver and see if there's an X or a triangle with an exclamation mark to indicate a driver failure. Victor says it doesn't show his speakers at all and he can't install the drivers to get it going.

What is a factory image?

Episode 1429

Rick from Alabama
Windows 10 Start Menu

Rick has a 15 year old computer that still works. Leo says that's 210 in computer years! It's still working, but the question is, what can he really do with it?

Rick wants to know what a factory image is. Leo says that it's the official version of Windows that's a pure Windows 10 install without any of the features that his computer company adds (Leo calls that trialware or bloatware). Rick can download the Windows 10 Media Creation Tool and make a copy of it to install on his computer.

Why did Windows give me a Blue Screen?

Episode 1428

Diane from Chicago, IL
Windows Blue Screen of Death

Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.

How can I use my friend's computer without leaving my data on it?

Episode 1426

Sarah from Arizona
Windows 10 security

Sarah accidentally spilled wine in her computer, so she's ordered a new one. She's borrowing a computer from a friend in the interim. She has a variety of email accounts though, and she wants to access those, but she doesn't want to leave her account information saved on that computer. Sarah should create her own account on that PC. Then, before she gives back the computer, she can just delete that account. Sarah can just go into Users section of Control Panel and make a new account with administrative privileges. Then log out of her friend's account, and log into that account.

Why can't I update Windows 10?

Episode 1427

Kyle from San Pedro, CA
Windows 10 Creator's Update

Kyle is having trouble updating Windows 10 to the Spring Creator's Edition on his HP PC. HP has had problems with the Spring Creator's Update and Leo has a hunch the fall update will have similar issues. Leo says not to force the update. Microsoft will only offer the update when the machine is ready to receive it. It locks up after about 35%. Leo says to get it as a stand alone update and update it that way. He should download it directly as a file and install from a thumb drive. If that doesn't work, he can try the latest update from Microsoft with the media creation tool.

Why don't my computer speakers work?

Episode 1424

Steve from New Jersey
Logitech USB Speakers

The left speaker on Steve's computer stopped working. He replaced the speaker, replaced the cables, updated the drivers, and even used Linux on a USB stick. None of that worked. What's left? Rich says to try plugging a headphone into the jack to see if that works. Steve thinks that besides the drivers, he thinks that it's still a software issue. He should look at the speaker settings, and should try a different USB plug.