How can I delete all my email?

Episode 1472

Jeff from Montgomery, AL

Jeff is about to close down an old email account and he wants to be able to delete all the old email at once. Leo says that if the email system is POP, he can set the email client to delete from the server once it has downloaded to it. If it's IMAP, that email is kept on the server after downloading. So he'll have to do it the hard way. If he can turn on POP3, he can then just download it and it will delete all at once afterwards. If not, he'll need a third party app, and there are plenty. Google makes one.

How can I redirect my email to Gmail?

Episode 1469

Greg from Riverside, CA

Greg wants to know how to redirect his old email to Gmail. Leo says he'll have to talk to the web host and set up an email redirect. They have the domain name information and the MX records to redirect it. It's an easy change and it will instantly stop going to the old server and go to the new server. But all the old email will stay on that server. His web host should be able to help him set it up.

How can I recover an old Google account?

Episode 1464

Greg from Los Angeles, CA

Greg has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible that the account was deleted due to inactivity. The chatroom points to this support article at support.google.com for recovering a lost account. Though Greg's account isn't lost, maybe treating it as a lost account could solve the problem.

How can I move my old MSN email to Gmail?

Episode 1458

Donna from Arizona

Donna has been subscribed to MSN's Butterfly service and she's having connection issues. Leo says that Microsoft would like her to move away from MSN and start using Outlook.com as her email. She could also use Gmail and just forward it. Leo also suspects that Microsoft is reselling service through her cable company. She can then use Gmail to go get her MSN mail and then tell everyone she's using Gmail so she can slowly transition to it.

Why doesn't Safari load Gmail?

Episode 1456

Dave from Ridgecrest, CA

Dave is having issues with Gmail in Safari. Leo says to try resetting Safari as Gmail is a hefty program that has to load and it may not be fully loading. Often times, clearing the browser cache will fix it. He should clear all history. That will clear the cache and get rid of cookies and possibly passwords as well. He can also try using the "Reset Safari" command.

What happened to my emails?

Episode 1455

Pat from San Diego, CA

Pat woke up the other day and all her emails had vanished from her Gmail account. She uses her web browser to check her mail every day, clicking on "all mail," first, then deleting and emptying her trash. Leo says that she doesn't ever need to delete her email or empty the trash. Trash gets automatically flushed every 30 days. Leo suspects that Pat may have accidentally deleted more than she thought. For instance, if she hit command A, that will select everything and then delete. Unfortunately, Gmail is a cloud-based option and there's no real backup other than that.

Is there an alternative to HTML based mail in the iPhone?

Episode 1444

Marco from Portugal
Apple iPhone X

Marco wants a better email client for his iPhone. He's not a fan of HTML based email. Leo says it's dangerous, but most mail clients including Apple Mail panders to users who want to see pretty pictures. But it's just not as secure. They do prevent loading of images unless you request them, but plain text will always be more secure.

How about a good antivirus for his iPhone? Leo says he doesn't have to worry about viruses in an iPhone or macOS. There haven't been any successful malware attempts on iOS.

What's a good email program that uses tags?

Episode 1427

Brian from Nashville, TN

Brian wants to know how he can use tags to stay organized on his email. Leo says that tags are great for searching and it makes it really simple to stay organized. Gmail can tag messages. Mailtags has been around for years and it works great. Leo used it a long time ago and it works in Apple Mail, which can be a challenge because Apple changes Mail with just about every version of macOS. It's also great for photos. Google Photos is great for tagging as well.