webmail

Why can't I access my gmail account?

Episode 1549

Mike from Glendale, CA

Mike is having issues with Gmail, it says he doesn't have an account. But he does. Leo says that one thing to try is logging into your account with a different computer, or to log into a different Google service, like Google Dashboard. If that works, then your account is active and alive. Have a friend send you an email, and if it bounces back to them, then your account has somehow been deactivated.

Where is my email?

Episode 1547

Kathy from Maryland

Kathy is blind and Comcast changed their email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting Pop3 access anymore. They allow it, but they prefer you use IMAP as your settings. So if your friend set it for Pop, have him come back over and change it to IMAP. One way to check is to use your browser. You can also verify if your email is there. If it is, then you know it's IMAP. If they aren't, it's POP.

What are my alternatives to Thunderbird for email?

Email

Episode 1533

Ron from Newport, PA

Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.

Why won't Yahoo Mail take my password?

Password

Episode 1531

Mike from Santa Monica, CA

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.

Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.

How can I download all my email to search it?

Email

Episode 1530

Mark from Santa Ana, CA

Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.

Why are my email drafts disappearing?

Email

Episode 1525

Elise from Los Osos, CA

Elise uses Apple Mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple Mail program itself. He recommends that she look in Gmail in her browser to verify is the draft emails are still there. They probably are. Then she can reset or rebuild Apple Mail. She may need to delete her email account from the app and then add it again.