Bob was a Time Warner Cable client, but now he's with Spectrum and his "enhanced DVR" box is starting to fail. Leo says that chances are, it's the hard drive that's starting to fail. How can he get the shows off before he returns them? They say there's no way to do it since the data is encrypted. Leo says that the cable won't help him get those off because they are afraid of piracy. If it's a cloud based DVR, then he'd be OK. If not, he's out of luck.
David got a new laptop and now he's having trouble inserting videos into power point presentations that he's built. Leo says David probably needs to have the right codec for those videos. It keeps looking for them.
Caesar and his family all use iMessage because they all have iPhones. When he shares videos, though, the quality is terrible. Leo says that the network is trying to save bandwidth. It's better to upload the videos to YouTube and then share a link. He could also share a link via iCloud. The better solution would be to get everyone to use WhatsApp.
Ed has a Hi8mm camera with Firewire and he wants to record directly to the computer. Leo says he probably could, but it won't be in hi def. Even his smartphone would be better in quality than that old Hi8 camera. He'd also need a Firewire drive and Firewire is a dead technology. He'd be a lot better off with a point and shoot, and it would give him 12x optical zoom. A Canon ELPH will cost under $120.
Ron is driving an RV around Europe. He wants to be able to upload all his 4K videos to the cloud. Leo says that he can upload them to YouTube or Vimeo. Both support 4K, but he won't have sufficient bandwidth to do that. Leo recommends saving them to an external drive and then shipping them home. Or he can just send thumbdrives, which he can get as large as 256GB now. Shipping them would be the most efficient way to back them up. Uploading, even at an internet cafe, would take forever.
Ron has a Quicktime movie file that stopped working after an Apple update. He has the original. Leo says that Handbrake can transcode it and Leo recommends MP4. He can even do it lossless. MP4 will also get played by anything and is cross-platform. EXFAT will work for the file structure, too.
Lee has a 2007 Mac Mini, but he is thinking of getting a tablet. He doesn't want an iPad, as he prefers Android. Leo says the NVidia Shield K1 is a good one for gaming and is very fast. Samsung's Galaxy tablets are good options, as is Google, but Google hasn't made a new tablet in awhile. The Google Pixel C is good, though.
Jay wants to use his iPhone as a camera and connect it to a hard drive to record for over a half hour. Leo says that some Android phones could do this with USB to Go, but not with the iPhone. Apple doesn't want users to do that. There's also the case that some processors get too hot over time and as such, will stop recording after awhile. That may also be an arbitrary limitation due to taxation as DSLRs are taxed differently from camcorders.
Sam used to have Windows Home Server, but since Microsoft killed it, he's been looking for an alternative and found Drive Bender. It uses a technique called Drive Pooling and it enables him to hotswap drives and rebuild them so he doesn't lose data when a drive fails.
Ken got a Uni 4K drone and even when shooting 1080p, the recordings are terrible. Leo says that he'll need a really fast card, like Class 10 and above to get the 4K video quality of 95MBps. The faster the better.