upgrading

Why did Windows give me a Blue Screen?

Episode 1428

Diane from Chicago, IL
Windows Blue Screen of Death

Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.

Should I buy a Mac Mini?

Episode 1425

Christina from Irvine, CA
Apple iMac

Christina is thinking of buying a new Mac Mini, but she'll also need to get a monitor and keyboard. Should she do that rather than upgrade her iMac? Rich says Christina should just upgrade her iMac. It may cost her more, but she'll be better served by the larger screen size and the all-in-one design. For a few hundred dollars more, it's a better value.

Should I sell my Sonos home theater gear or upgrade?

Episode 1419

Jim from Orange County, CA
Sonos Play:5

Jim doesn't know if he should sell his Sonos stuff or wait. Leo says that there's going to be a Sonos event in the next month, and there's a new Play 5 speaker coming with voice command. So it wouldn't hurt to keep his powder dry until he knows what Sonos has in mind, and if they have new gear, the old gear will go down in price.

Can I upgrade 32 bit Windows 10 to 64 bit?

Episode 1383

Greg from Aspen Park, CO
Microsoft Windows 10

Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.

What computer should I buy?

Episode 1375

Harry from Brea, CA
HP Envy with 27" screen

Harry is looking to upgrade from his 7 year old computer and is thinking of an all-in-one, perhaps from Dell or HP. He wants one with a big monitor. Leo says it depends on his budget, but under $900 would be good. Could he get an iMac for that? Leo says no, $1,299 is the floor. Anything under that is likely an old model. How about Lenovo? Leo says all three of them make excellent machines. Leo has been thrilled with HP since they spun off the computer division.

Can I upgrade the RAM in my laptop?

Jeremy from Ventura, CA

Episode 1373

Jeremy has a Lenovo 11S and the power supply died. So he replaced it along with replacing the motherboard. It runs great, but he'd like to increase the RAM as well. Leo says it depends on the motherboard and the amount of room inside that laptop. Leo says it's odd that he was able to replace it. Laptops are highly customized, so that is likely a problematic endeavor. Laptops tend to not be upgradable by design. Jeremy can check with crucial.com and kingston.com.

How can I update from Snow Leopard to El Capitan?

David from California

Episode 1369

David's 2010 MacBook Pro has OS X 10.6.8 and some sites don't support older versions of Safari on Snow Leopard. Leo says that David may need to upgrade his OS. But the question is, can he? The latest update says you can't update to Sierra unless he has 10.7 or later. So he needs Lion. He can't upgrade straight to the latest version. So search the app store for OS X Lion. Here's where - https://itunes.apple.com/us/app/os-x-el-capitan/id1147835434?mt=12.

How can I stop my antivirus from preventing my Windows 10 upgrade?

Episode 1362

Dale from Palmdale, CA
Windows 10 Start Menu

Dale is trying to upgrade to Windows 10, but his AVG antivirus software won't let him do it. He's tried to remove it but it still won't let him. Leo recommends going to the AVG website to download their removal/uninstaller tool. He shouldn't reinstall that either, as Windows already has its own antivirus called Windows Defender. If that doesn't work, he may have to back up his data, format the drive, and install Windows 10 from a clean hard drive.

Should I buy the HTC U Ultra Android phone?

Episode 1359

Ryan from Anaheim, CA
HTC U Ultra

Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!