upgrading

Can I upgrade my iMac?

Apple iMac

Episode 1511

Carlin from Redondo Beach, CA

Carlin has an iMac that's about 6 years old and it's getting slower and slower. She brought it into a technician, who said it was too old to get parts for it. Leo says that's not really accurate. It's always best to take the iMac into the Apple Store when it needs repair or upgrading, and it can be upgraded.

Has Apple stopped making computers with function keys?

Apple MacBook Pro

Episode 1509

Manny from Mt. Carmel, PA

Manny has a 2013 MacBook Pro but he needs to upgrade and he's annoyed that Apple has removed the function keys in favor of the Touch Bar. Leo says that there is a 2017 MacBook Pro model that comes with the last batch of function keys. But this year, they aren't making them anymore. So it looks like the time for function keys is now over. Leo says that the speed of the i9 has made it worth it, though. The keyboard has also been improved thanks to a silicone dampener. The Touch Bar isn't really a bad idea, but hardly any apps support it.

Will an SSD and more RAM improve my laptop speed?

Memory

Episode 1481

Dennis from Oceanside, CA

Dennis wants to upgrade his HP laptop. He wants to double his RAM and install an SSD. Will that help? Leo says that if he has a fast enough bus for the computer, an SSD will certainly speed things up, as an SSD has zero latency. Reads are very fast. But he won't get as much as a modern laptop. It'll still be noticeable. And he'll get at least a 10-20% boost by doubling his RAM.

Why can't I upgrade to macOS High Sierra?

macOS High Sierra on MacBook Pro

Episode 1477

Bob from Danville, CA

Bob has a 2011 MacBook Pro with an SSD. Now he's trying to upgrade to macOS High Sierra and he's having issues. Leo says that it's looking for the original drive, and since Bob installed it as a secondary drive, it keeps looking to install on the first drive. The simple solution is to swap his drives and put the SSD as the main drive, and the other drive as his second hard drive.

Can my old MacBook Pro run macOS High Sierra?

Apple MacBook Pro

Episode 1468

Cameron from Menifee, CA

Cameron has a 2010 MacBook Pro with OS X 10.5. Can he use High Sierra? Leo says that Cameron should be able to. Frankly, Leo's not impressed with the latest batch of Macs. So using his older MacBook Pro is a good idea. Apple won't let him install it if it doesn't support it. Leo would also recommend getting an SSD to speed up his computer. It's a very easy upgrade and it speeds it up a lot. He can find an SSD for it at MacSales.com.

Why doesn't Quicken work?

Quicken

Episode 1466

John from Troy, NY

John had to get Quicken 2018 because his version was going to stop working. So he installed it and it's not working. It says it's missing files it needs and it won't let him reinstall it. Leo says that if he installs a backup of his old Quicken data, it could solve the problem. What Leo suggests is fully uninstalling the old program. Then he should reinstall the new program and import his data. A clean install is what's needed here.

Do I need to replace my iPhone SE?

Apple iPhone 5S

Episode 1461

Kevin from Spokane, WA

Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.