upgrading

Will an SSD and more RAM improve my laptop speed?

Episode 1481

Dennis from Oceanside, CA
Memory

Dennis wants to upgrade his HP laptop. He wants to double his RAM and install an SSD. Will that help? Leo says that if he has a fast enough bus for the computer, an SSD will certainly speed things up, as an SSD has zero latency. Reads are very fast. But he won't get as much as a modern laptop. It'll still be noticeable. And he'll get at least a 10-20% boost by doubling his RAM.

Why can't I upgrade to macOS High Sierra?

Episode 1477

Bob from Danville, CA
macOS High Sierra on MacBook Pro

Bob has a 2011 MacBook Pro with an SSD. Now he's trying to upgrade to macOS High Sierra and he's having issues. Leo says that it's looking for the original drive, and since Bob installed it as a secondary drive, it keeps looking to install on the first drive. The simple solution is to swap his drives and put the SSD as the main drive, and the other drive as his second hard drive.

Can my old MacBook Pro run macOS High Sierra?

Episode 1468

Cameron from Menifee, CA
Apple MacBook Pro

Cameron has a 2010 MacBook Pro with OS X 10.5. Can he use High Sierra? Leo says that Cameron should be able to. Frankly, Leo's not impressed with the latest batch of Macs. So using his older MacBook Pro is a good idea. Apple won't let him install it if it doesn't support it. Leo would also recommend getting an SSD to speed up his computer. It's a very easy upgrade and it speeds it up a lot. He can find an SSD for it at MacSales.com.

Why doesn't Quicken work?

Episode 1466

John from Troy, NY
Quicken

John had to get Quicken 2018 because his version was going to stop working. So he installed it and it's not working. It says it's missing files it needs and it won't let him reinstall it. Leo says that if he installs a backup of his old Quicken data, it could solve the problem. What Leo suggests is fully uninstalling the old program. Then he should reinstall the new program and import his data. A clean install is what's needed here.

Do I need to replace my iPhone SE?

Episode 1461

Kevin from Spokane, WA
Apple iPhone 5S

Kevin has an iPhone SE and it's not updating anymore, so he needs to buy a new smartphone. Leo says that there's a life cycle for mobile devices, and even though it works just fine, technology will pass it up, and it will seem slower than it used to be. Apple will support a phone for three years before it starts dropping them off the update cycle. The iPhone's battery also has limited charging cycles of about 500 full cycles, or 2-3 years. And as the phone gets older, Apple starts slowing the phone down to keep it from overtaxing the processor and overheating it.

Why did Windows give me a Blue Screen?

Episode 1428

Diane from Chicago, IL
Windows Blue Screen of Death

Diane's laptop did an automatic update of Windows 10 and she got a Blue Screen of Death. Leo suggests that with her laptop being about five years old, there's a good chance that her hard drive has died. It could also be a motherboard failure or memory failure. But it's definitely a hardware issue. Leo suggests taking it in to IBM as a laptop that old could be at the end of the line. She should find out how much it costs to fix it, and if it's more than a few hundred, it's time to buy a new one.

Should I buy a Mac Mini?

Episode 1425

Christina from Irvine, CA
Apple iMac

Christina is thinking of buying a new Mac Mini, but she'll also need to get a monitor and keyboard. Should she do that rather than upgrade her iMac? Rich says Christina should just upgrade her iMac. It may cost her more, but she'll be better served by the larger screen size and the all-in-one design. For a few hundred dollars more, it's a better value.

Should I sell my Sonos home theater gear or upgrade?

Episode 1419

Jim from Orange County, CA
Sonos Play:5

Jim doesn't know if he should sell his Sonos stuff or wait. Leo says that there's going to be a Sonos event in the next month, and there's a new Play 5 speaker coming with voice command. So it wouldn't hurt to keep his powder dry until he knows what Sonos has in mind, and if they have new gear, the old gear will go down in price.

Can I upgrade 32 bit Windows 10 to 64 bit?

Episode 1383

Greg from Aspen Park, CO
Microsoft Windows 10

Greg has an employee who downloaded the 32 bit version of Windows 10 and installed it by mistake, rather than the 64 bit version. Can he reinstall it? Leo says that he'll probably have to wipe the drive and install from scratch. So he should make sure to backup the data first and then format the drive. He can't just upgrade on top of it, unfortunately.