updates

An Android update broke my fingerprint scanner! What can I do?

Samsung Galaxy S5

Episode 1122

Bob from Widby Island, WA

Bob says he got an update pushed to his Samsung Galaxy S5 and it disabled the fingerprint scanner. Leo says that the same thing happened to the iPhone. Updates often break things and Leo wonders if they even test this stuff out before they push an update. Should he just give up on the Fingerprint reader then? Leo says no, it'll be fixed soon. Apple jumped on a fix ASAP. Just be patient. Especially if people scream a lot about it.

A Bad Week for Apple in Spite of Record Sales

Apple Campus

Episode 1121

In spite of announcing the sale of over 10 million iPhone 6 and 6 Plus smartphones within the first two days, Apple experienced a bad week this week as the update to iOS 8.0.1 ended up breaking iPhones by prohibiting users from making phone calls, getting data, or using Touch ID. Within a few hours, Apple yanked the update, but it left an untold number of users with a bricked new iPhone. Leo wonders if they even bothered to test the update. Apple has since released iOS 8.0.2.

Should I install an update from Microsoft on my Mac?

Microsoft

Episode 1109

Tony from Indianapolis, IN

Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.

Is Windows Phone 7 safe without getting updates?

Apple iPhone 5s

Episode 1103

Don from Los Angeles, CA

Don has a Windows Phone 7, he's noticing that the security updates are about to run out, and he's concerned about security. Leo says that it's not really cause for concern. He's not using the latest or greatest, but it's such a small market share, that malicious software simply isn't attacking it. Don would like to switch to the iPhone. Leo says he can. It's a good next stop in the smartphone game, and it's very secure. It's not perfect, but at the crossroads of security and convenience, Apple does a great job. In general, smartphones are very secure anyway.

Is Microsoft still updating XP or am I getting a virus?

Episode 1100

Mark from Los Angeles, CA

Mark noticed that he got an update for Internet Explorer on Windows XP, but didn't think there was supposed to be anymore updates from Microsoft for Windows XP. Leo says that Microsoft did break its word, and they did release an update in May for Internet Explorer. It could simply be that the update didn't get applied, and it's still trying to run the update. It also could be that a hacker is posing as Microsoft to infect his system.

How can I revive my Android phone?

Episode 1090

Jen from Santa Monica, CA

Jen has an old Samsung Galaxy mobile phone that was bricked during an over-the-air update. She's also heard that others are having the same problems. What can she do? Samsung doesn't seem to care. Leo says it could just be a bad battery, which she could replace. If that isn't the problem, then the update is the culprit. If she can get into recovery mode, then there's a chance. To do this, she should press the On button and volume up button at the same time and hold it until it gets into recovery mode.

Should I update to Windows 8.1?

Episode 1043

Rick from San Diego, CA

Rick wants to know if Windows 8.1 is better than Windows 8. Leo says yes it is, and it's always a better idea to go with the latest version of the OS, if for no other reason than security updates. But Windows 8.1 has enabled users to bring back the Start button and can work much more like Windows 7.

Leo also recommends getting Start8 by Stardock. It's only $5 and can make Windows 8 look exactly like Windows 7.