updates

Should I install an update from Microsoft on my Mac?

Episode 1109

Tony from Indianapolis, IN
Microsoft

Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.

Is Windows Phone 7 safe without getting updates?

Episode 1103

Don from Los Angeles, CA
Apple iPhone 5s

Don has a Windows Phone 7, he's noticing that the security updates are about to run out, and he's concerned about security. Leo says that it's not really cause for concern. He's not using the latest or greatest, but it's such a small market share, that malicious software simply isn't attacking it. Don would like to switch to the iPhone. Leo says he can. It's a good next stop in the smartphone game, and it's very secure. It's not perfect, but at the crossroads of security and convenience, Apple does a great job. In general, smartphones are very secure anyway.

Is Microsoft still updating XP or am I getting a virus?

Mark from Los Angeles, CA

Episode 1100

Mark noticed that he got an update for Internet Explorer on Windows XP, but didn't think there was supposed to be anymore updates from Microsoft for Windows XP. Leo says that Microsoft did break its word, and they did release an update in May for Internet Explorer. It could simply be that the update didn't get applied, and it's still trying to run the update. It also could be that a hacker is posing as Microsoft to infect his system.

How can I revive my Android phone?

Jen from Santa Monica, CA

Episode 1090

Jen has an old Samsung Galaxy mobile phone that was bricked during an over-the-air update. She's also heard that others are having the same problems. What can she do? Samsung doesn't seem to care. Leo says it could just be a bad battery, which she could replace. If that isn't the problem, then the update is the culprit. If she can get into recovery mode, then there's a chance. To do this, she should press the On button and volume up button at the same time and hold it until it gets into recovery mode.

Should I update to Windows 8.1?

Rick from San Diego, CA

Episode 1043

Rick wants to know if Windows 8.1 is better than Windows 8. Leo says yes it is, and it's always a better idea to go with the latest version of the OS, if for no other reason than security updates. But Windows 8.1 has enabled users to bring back the Start button and can work much more like Windows 7.

Leo also recommends getting Start8 by Stardock. It's only $5 and can make Windows 8 look exactly like Windows 7.

Why is my battery life bad after an Android update?

Aaron from Glendale, CA

Episode 1036

Aaron has updated his Samsung Galaxy S3 and now his battery life has decreased. Leo says it may just be that the phone is older and the battery has diminished some. The phone isn't old enough to have battery life issues, though. So it's likely that there is a bug in the update that's causing some programs to run in the background. Doctor Mom in the chatroom had the same problems and suggests turning on power saving mode in Android.

Why do I keep getting a message about a blocked plugin when I try to watch video on my computer?

Joan from Simi Valley, CA

Episode 971

Joan likes to watch TV on her Mac, but now she's getting a message about a blocked plugin. Leo says that Apple keeps a list of "unsafe" programs on Joan's Mac and all she needs to do is download and install the new Flash player. Once that's done, Apple will view it as safe again.