updates

Why did the Wi-Fi stop working on my laptop after installing HP driver updates?

Episode 1143

Jerry from California
Wi-Fi

Jerry began having Wi-Fi issues after updating drivers from HP. Leo suggests looking in the system tray to see if there's a red "x." If there is, then he'll know the problem is a connection. He should go through the settings, update his password, and make sure it's in Ad Hoc mode, not infrastructure. Right click on the tray icon and select "Properties." That'll take him to settings.

Another option is to roll back to the old drivers. Jerry can also go into the system BIOS and make sure Wi-Fi wasn't disabled there.

Find Out if Your Apps Will Run on OS X Yosemite or iOS 8

Apple released OS X Yosemite and iOS 8 earlier this month. While the new operating systems bring a lot of new features, it's always a wise idea to wait so that bugs can be fixed and apps can be updated for it. But how will you know if the apps you use have been updated for OS X Yosemite or iOS 8? Fortunately, there's a website that keeps track of it all -- RoaringApps.com.

Should I upgrade to OS X Yosemite?

Episode 1128

Howard from Chatsworth, CA

Howard has a two year old 27" iMac and wants to know if he should upgrade to OS X Yosemite. Leo says not right away. There's no need to rush in as in the first week of a new OS roll out. There's always bugs that crop up. Howard should probably wait for the second update to Yosemite, which will fix whatever the new OS breaks. He'll know in the first week what problems crop up. Once Apple puts out a fix, and then a fix to fix the stuff broken in the fix, he'd be ok to upgrade. It'll probably take about a month.

How do I update my iPhone without using Wi-Fi?

Episode 1125

Ronnie from Winnetka, CA
iPhone

Ronnie got a new iPhone 5 and it's requiring a Wi-Fi network to update. Leo says that it's likely Ronnie has Wi-Fi and her husband can connect it for her. She can also connect to her computer and use iTunes to update the phone as well.

Ronnie should go to the view menu of iTunes and enable "show sidebar." Then go to the "devices" section where her iPhone is listed and then check for update. But if she doesn't have Wi-Fi, then there's always public Wi-Fi at Starbucks, McDonalds, or a public library.

An Android update broke my fingerprint scanner! What can I do?

Episode 1122

Bob from Widby Island, WA
Samsung Galaxy S5

Bob says he got an update pushed to his Samsung Galaxy S5 and it disabled the fingerprint scanner. Leo says that the same thing happened to the iPhone. Updates often break things and Leo wonders if they even test this stuff out before they push an update. Should he just give up on the Fingerprint reader then? Leo says no, it'll be fixed soon. Apple jumped on a fix ASAP. Just be patient. Especially if people scream a lot about it.

A Bad Week for Apple in Spite of Record Sales

Episode 1121

Apple Campus

In spite of announcing the sale of over 10 million iPhone 6 and 6 Plus smartphones within the first two days, Apple experienced a bad week this week as the update to iOS 8.0.1 ended up breaking iPhones by prohibiting users from making phone calls, getting data, or using Touch ID. Within a few hours, Apple yanked the update, but it left an untold number of users with a bricked new iPhone. Leo wonders if they even bothered to test the update. Apple has since released iOS 8.0.2.

Should I install an update from Microsoft on my Mac?

Episode 1109

Tony from Indianapolis, IN
Microsoft

Tony is getting an update error for an update that requires a "licensing agreement" for using OS X Mavericks and Microsoft Office on his Mac. Leo says it sounds like an Office issue and having to agree to their EULA is a standard thing. It's safe to install. Ideally, they're supposed to apply the updates automatically, but apparently not in this case. It could be a setting that's been disabled.