updates

Why can't I update Windows 7?

Jack from Riverside, CA

Episode 1254

Jack had to replace his hard drive. He updated to Windows 10 and rolled back to Windows 7, but now it won't update any fixes. Leo says this is another reason to not buy a Windows machine. This happens when an update gets blocked or doesn't complete and until it does, you can't get the next update.

Jack could just reinstall Windows 7 and start again. That's the easiest way. He can try resetting the update here with these instructions from support.microsoft.com, but it may be easier to just start over.

Will OS X El Capitan slow down my Mac?

Episode 1254

John from Los Angeles, CA
Mac OS X El Capitan

John installed the latest version of iOS on his iPhone and it runs slower. Will that happen if he updates to OS X El Capitan on his Mac? Leo says no. It's a different animal. iOS 9 probably slowed down his iPhone 4S because it's old for a mobile device. But with a desktop operating system like OS X, it should do better on older hardware. Leo also thinks that Apple isn't sure why iOS slows down the 4S. Leo also says that putting a new hard drive in his Mac may be a good idea. An SSD is even better. It'll really speed up that laptop.

Why is my Windows tablet using up all my data in one day?

Episode 1239

Wes from Columbus, OH
Microsoft Surface Pro 4

Wes's laptop died after he dropped it last week and he got a Windows Surface tablet. He got it with LTE and found out within a few days that he had used all of his data. Leo says there's got to be an app that is phoning home and eating up data. It could be that his tablet tried to download all of his mail at once. When he first set it up, it likely downloaded updates as well. Windows Threshold is a 3GB update all by itself. And then toss in other apps, and it's likely that's what happened.

Why doesn't my printer print in color anymore?

Episode 1224

Jim from North Hollywood, CA
HP Officejet 6700

Jim has an HP OfficeJet 6700 printer and he's having trouble printing in color now that he's upgraded to Yosemite. Leo says that HP probably has an updated driver for it. He should click on the drivers button at HP.com and it'll give him the drivers for his OS X version. He should just be sure he gets the driver that's compatible with OS X Yosemite. It's up to the manufacturers, especially with older hardware, to update the drivers and sometimes a software update will simply break connectivity.

How can I update an old Windows laptop?

Walter from Huntington, WV

Episode 1214

Walter's sister had a Windows 7 laptop that hasn't been connected for a few years. When he connected it, the automatic updates didn't install. Leo says that she's so far behind, it'll take a half day to get all the updates, it'll probably have to be updated manually. Walter should check for updates and then install all the updates that pop up. He doesn't have to install the optional updates though, just the critical ones.

Why did my tablet suddenly stop working on Wi-Fi?

Richard from West LA

Episode 1211

Richard turns off Wi-Fi when he's recording from his Android phone with TuneIn Pro. Now he can't turn the Wi-Fi back on. It does work in safe mode, though. Leo says that means an app is causing the problem. Could be a bad update. He should try resetting his phone. He should make sure his photos are backed up to Google Photos, and that he has his Google contacts backed up. Then go into pure recovery mode and wipe everything. He can also back them up to his computer via MTP. Once that's done, the issue should be fixed.

How can I get email back on my iPhone 4s after an update?

John from Los Angeles, CA

Episode 1204

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

How can I fix my iPhone 5S after the iOS 8 update messed it up?

Diane from Riverside, CA

Episode 1196

Diane updated her iPhone 5S to iOS 8 and now it's not running properly. She clicks on one app and another one opens. Leo says that there's always the potential of something going wrong when updating an operating system. It's like trying to pull a table cloth out from under dishes and trying to put another table cloth in its place.