updates

How can I get email back on my iPhone 4s after an update?

John from Los Angeles, CA

Episode 1204

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

How can I fix my iPhone 5S after the iOS 8 update messed it up?

Diane from Riverside, CA

Episode 1196

Diane updated her iPhone 5S to iOS 8 and now it's not running properly. She clicks on one app and another one opens. Leo says that there's always the potential of something going wrong when updating an operating system. It's like trying to pull a table cloth out from under dishes and trying to put another table cloth in its place.

How can I fix my text app after my Galaxy S4 update?

Episode 1192

Steve from Vista, CA
Samsung Galaxy S4 Active

Steve's Samsung Galaxy S4 and the recent update has taken out a messaging feature he relies on. Leo says that often happens in an update. But it may also be something he can fix in the default applications menu. If that's not going to fix it, then Steve's only other option is to root his phone and put a custom OS like Cyanogen mod on it.

Why is my Acer Iconia tablet freezing up?

Episode 1173

Brent from Hamburg, PA
Acer Iconia Tablet

Brent has an Acer Iconia tablet and it's starting to freeze up when watching movies. Leo says if you can update it to the latest version of Android, that would be a good idea. Another idea would be to go into backup/reset settings and restore it to the original settings. Sometimes that helps with issues by starting from scratch. Just make sure you have enough space. Clear out the cache.

How can I update my Nexus Player?

Episode 1173

Abdiel from Rochester, NY
Google Nexus Player

Abdiel is having trouble updating his Nexus Player to Android 5.1. He gets a red triangle error. Leo says that over the air updates require more storage because it will need to expand and install the update. So he may need to restore the player before he can update it. If that doesn't work, it's possible that the OTA download is bad. Google has released the 5.1 image for download, so he should try that. Abdiel will also need something called "Fast Boot" on his machine.

Should I install the latest Java update?

Episode 1155

Dan from Woodland Hills, CA
Java

Dan has been getting messages to update Java, but he's worried about security. Leo says that since Dan uses Windows XP, there is a security issue because Microsoft doesn't support it anymore. Google will update Chrome, so it's a good idea to use that as his browser. But he shouldn't use Java unless he needs to. If he does need to use it, he should make sure he installs all security patches. He should disable the browser plugin as well, and he should run Windows as a limited user -- not as Administrator.

Why did the Wi-Fi stop working on my laptop after installing HP driver updates?

Episode 1143

Jerry from California
Wi-Fi

Jerry began having Wi-Fi issues after updating drivers from HP. Leo suggests looking in the system tray to see if there's a red "x." If there is, then he'll know the problem is a connection. He should go through the settings, update his password, and make sure it's in Ad Hoc mode, not infrastructure. Right click on the tray icon and select "Properties." That'll take him to settings.

Another option is to roll back to the old drivers. Jerry can also go into the system BIOS and make sure Wi-Fi wasn't disabled there.

Find Out if Your Apps Will Run on OS X Yosemite or iOS 8

Apple released OS X Yosemite and iOS 8 earlier this month. While the new operating systems bring a lot of new features, it's always a wise idea to wait so that bugs can be fixed and apps can be updated for it. But how will you know if the apps you use have been updated for OS X Yosemite or iOS 8? Fortunately, there's a website that keeps track of it all -- RoaringApps.com.