Roger's Windows 7 desktop PC isn't updating anymore. Have they stopped supporting it? Leo says no, Windows 7 is still supported. Roger may just have a stuck update that's preventing the others from being installed. Here's a tech note from Microsoft on how to clear it.
Ed can't figure out why he's being notified that he's using 150GB of data every month. He doesn't stream or download things. Leo says it's very easy to burn through 150GB a month. Windows updates are in the GBs now. He can go into his network and internet settings of his computer and see how much data he's using on each computer. His router may be able to tell him as well. He can navigate to his router's address in a browser window and it can tell him. If it doesn't, he can get a new router that can.
John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.
Tom uses Ubuntu, and lately, he's ran into issues updating his HP computer. Leo says that Linux only works on a computer that has drivers that are written for it. When people update, they may run into issues where their drivers have been "broken." It's often a video driver issue. Starting over and trying again will cause Linux to choose the right driver and continue. But if not, then it's a driver or hardware compatibility issue.
John has an old PC that runs XP and he's going to install Debian Linux on it. He wants to keep XP on it to run dual boot, though. Can he still get Service Pack 3 to get it up to date? Leo says that Microsoft has killed XP development, so he can't really get ahold of it except through a third party archival service. He'll have to decide if that's legit. If he installs Linux first, it may prevent installing Windows XP in the process.
Sherry still uses an old Nokia flip phone. She bought an older Motorola Moto X, but she's concerned that it won't be updated. Leo says that they are probably not being updated since it's several years old, but it's probably safe to use. She'll want to install any patches that are available for it, but Android Nougat is the end of the line for that phone, which is fine. She just shouldn't download any strange applications for it, and only get apps from Google Play.
Nathan got a new Samsung Galaxy Note 8 and wants to know if he should update it. Leo says that Samsung is starting to push out the Oreo update to the Galaxy S8, but not the Note 8 just yet. Leo also doesn't recommend forcing an update — he should wait until it's available. He should focus more on the security updates. Patience. Oreo will come soon.
Ray uses a Chromebook and after a recent update, it won't play videos on YouTube. What happened? Leo says it sounds like the update didn't really install properly. A "power wash" of the OS may fix the problem. There could also be an ad blocker that's preventing the video from playing. Ray should also turn off hardware acceleration in the settings.
Paul has had an issue where Microsoft was installing newer drivers during an update that he didn't want. Leo says that he can choose to not install the newer drivers when he runs the update utility.
Paul also wants to know if the Movo wireless microphone works well. Leo says it's a good low-cost wireless microphone, but he's concerned because the cheaper a wireless mic is, the more likely he'll run into interference.
Byron has the iPhone 7 and the iPhone 6S Plus. He wants to know if he'll have issues upgrading his 6S Plus to iOS 11. Leo says that there's been complaints about loss of battery life updating to iOS 11. Even Leo's wife has noticed that on her 6S Plus. Leo says that they've also put out a few patches to fix issues that crop up. He always recommends waiting at least until the third patch after a new operating system comes out. Since iOS 11.1 is the current, it's OK to go ahead and update.