Michael has an old unlocked phone that he's trying to port to a new carrier, but it's not working. The company says it won't port an inactive number. Leo says the law requires porting numbers to his new service, but they could have found a loophole with an inactive phone. Leo also suggests doing a factory reset. That should clear out the carrier data. There's also something called APN settings which need to be cleared out so that the carrier can't reject it.
Howard is going to get an iPhone X, but can he get an unlocked one? Leo says not yet. Apple will eventually do that, but if he buys the Verizon version, a SIM from any carrier will work because they have all the radios and Verizon is under an order from the federal government to unlock all phone's LTE SIMs. It's not exactly an unlocked phone per se, but it works like one.
He should check out iMore's article: "Here's now to buy an iPhone X that's unlocked."
Tom traveled to see the eclipse and says that there's nothing that can prepare you for seeing totality. It was amazing. He didn't want to waste the moment trying to take pictures, but he did get one with his iPhone.
Roger has an old Samsung Galaxy S7, which is now unlocked and carrier free. How will he get updates now? Leo says that he should still get updates from it, but in many cases they come through WiFi and not over the air. So if he's attached to WiFi with it, he should get the update directly from Samsung. That's how Apple does it, but he'll need to talk to his existing carrier to find out.
Carol wants a bronze gold Samsung Galaxy Note IV but they're only sold in Europe. Will it work in the US? Leo says it will with T-Mobile. She should check out Expansys.com and make sure it's carrier unlocked. She'll also want to be sure that all US frequencies are supported. It may not support LTE. But Leo gets his phones from Expansys. They'll tell you if it supports all the frequencies in the US.